Customer Service Sales

Gloria Brooks-Jones

**** *. **** *****

Chicago, IL 60652

Email: acxj65@r.postjobfree.com

Home: 773-***-****

Cell: 773-***-****

Proactive, highly skilled administration professional with thirty-two years’ hands-on experience in diverse office environments. Knowledgeable in current industry trends and technology. Experienced communicator and team player. Documented success in using MS Word, Excel, PowerPoint and Outlook.

EXPERIENCE: MONDELEZ INTERNATIONAL (2012 - 2016)

January 2012 – February 2016

Senior Executive Administrator/Office Manager

Highly-motivated, and energetic Administrative Assistant who strives to ensure that all tasks are successfully accomplished within time. Demonstrated ability to:

- Manage stocks and inventory

- Order supplies

- Facilitate event registration

- Maintain accounting files

- Update mailing lists

- Support other departments

- Provide excellent customer services

Administrative support to President of Sales, Vice President, two Directors. Assistant to Staffing Managers including typing correspondence/presentations, maintaining calendars, scheduling meetings, travel arrangements, mail distribution, copying, filing, ordering supplies, and phone follow-ups.

Trained new employees on department procedures

Managed workloads and assignments

Managed ordering for the office for approximately 100 personnel

Responsible for hiring information / training

Ensure accuracy of invoices for processing and follow up to confirm timely

payment

EXPERIENCE: KRAFT FOODS, Inc., (March 1984 - 2011)

January 2002 – December 2011

Sales Administrator, Glenview, IL

• Administrative support to one Customer Vice President, four Directors and 20 Category Sales Planners. Assistant Staffing Managers including typing correspondence/presentations, maintaining calendars, scheduling meetings, travel arrangements, mail distribution, copying, filing, ordering supplies, and phone

follow-ups.

Trained new employees on department procedures

Managed workloads and assignments

Gloria Brooks-Jones

December 2000 – January 2002

Trade Deal Compliance Auditor, Glenview, IL

Run Business Object Queries on a quarterly basis in order to select payments for audits.

Set-up quarterly reports for distribution of results to the Field.

Communicate with the Field frequently.

Review contracts and payment information ensuring that the Field is within compliance of Kraft Foods policies.

Compile Field Survey results on a need basis.

August 1999 – December 2000

Customer Service Deduction Specialist, Northlake, IL

Provide functional leadership to achieve region incoming and deduction balance goals, maintain 100% file accountability, support the resolution of aged debits and credits over 60 days old.

Develop and maintain proactive relationship with key customer contacts, work with Sales to develop and monitor progress of customer payment plan, participate in quarterly customer scorecard presentation to Sales.

Provide and participate in the region review process.

Train new deduction CSC.

April 1992 – August 1999

Sales Administrator, Glenview, IL

• Secretarial/administrative support to the Director and staff. Type memorandums, letters and presentations, with responsibility for format, design, grammar and text editing. Prepare correspondence under own name. Maintain executive daily calendar and assist with priorities and time management. Maintain department files and screen, sort and distribute mail. Coordinate meetings with agencies and maintain appointment books for staff members. This involves scheduling conference rooms, arranging for necessary supplies and making travel arrangements. Prepare and/or process check requisitions, expense reports and account reconciliation. Work independently on special projects assigned by managers.

Sales Division Coordinator for New Administrators

Responsible for Orientation and Training. Serve as point person for major projects.

Special Projects

• 1996 Scale Event - Superior Achievement Award

• KAT Calendars

• Shippers and Module Form

• Co-Captain for Planning Material

• Maintained expense reports and control budget through P-Card

• Interview perspective candidate for Administrative positions

Gloria Brooks-Jones

October 1984 - April 1992

KCD Administrator, Glenview, IL

• Administrative support to five Assistant Staffing Managers including typing correspondence/presentations, maintaining calendars, scheduling meetings, travel arrangements, mail distribution, copying, filing, ordering supplies, and phone follow-ups.

• Work with the field on deal requests, making sure the deal was inputted into the system.

EDUCATION: EASTERN ILLINOIS UNIVERSITY, Charleston, IL

2 years - Computer Science

COMPUTER

SKILLS: Microsoft Office, Microsoft Word, Excel, Powerpoint, Schedule+, Microsoft Mail, Outlook, Sharp, InfoManager, KARS, KOSTARS, and Business Object

References available upon request

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