Sales Customer Service

Shawn Pascal

Shirley, NY

**********@*****.*** - 917-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Billing Coordinator

Forerunner Technologies, Inc. - Bohemia, NY - July 2015 to October 2016

• Issue invoices and distribute them electronically

• Utilizes computerized accounting and payables software programs (Omnicare, Excel, Word, Sky Switch) to perform duties and responsibilities.

• Created new accounts for the new customers who have lately been associated with the organization

• Investigated and resolving the issues related to the billing accounts

• Make changes in the information of the accounts of the customers like address, name, phone number, email, etc.

• Maintain the billing profile options

• Process order forms that were forwarded by the clients for acquiring various services and products

• Update Contract inquires

• Coordinate/Collaborate with Process Director new billing systems for organization.

• Delegated task to other coworkers in department

Billing Specialist

Adecco Group - Corporate - Melville, NY - September 2014 to May 2015 Obtain Reports of aging accounts

Process Invoices

Create Manual Reports

Reconcile Invoice Discrepancies

Host monthly huddles for goals & success for department Collaborate with other departments to implement new process Collected and coordinated the flow of internal and external information setup and handle incoming mail and office filing systems Prepared and Organized paperwork and other materials as needed expenses reports for customers Payroll Specialist

NY Field Services - Coram, NY - December 2013 to August 2014

• Obtain reports of job completions of sub-contractors

• Process garnishment requests.

• Process employee advances and paybacks.

• Process weekly payrolls.

• Process direct deposit payments

• Process employment verifications

• Process and issue W-9 forms to sub-contractors

• Collected and coordinated the flow of internal and external information

• Set up and handled incoming mail and office filing systems.

• Prepared and organized paperwork and other materials as needed for meetings, conferences, and expenses reports

• Managed paperwork for new sub-contractors

Medical Collections Representative

International Recovery Associates - Smithtown, NY - August 2012 to August 2013 Collect payments on past due bills.

Create a list of people who have not made payments. Organize list according to severity of delinquency. Call customers using telephone.

Utilize computer systems to handle skip tracing.

Inform clients of overdue accounts and amount currently owed. Attempt to collect payment.

Ensure all customer information is correct, including phone numbers and addresses. Listen to customer's story and determine if debt can be collected. Set up repayment plans and new terms of sale.

Offer advice or refer customers to debt counselors. Record new commitment to repay debt.

Send statements of delinquencies to credit bureau. Initiate repossession proceedings or hand over account to law practice that specializes in debt collection. Purge records if debt has been satisfied.

Report satisfied debts to credit bureaus.

Follow federal and state laws dealing with debt collection. Print reports for management.

Learn HIPPA Law Regulations

Sales Representative

LOA - Nesconset, NY - June 2011 to June 2012

• ¬Develops annual business plan in conjunction with Sales Manager, which details activities to follow during the fiscal year, which will focus the Sales Associate on meeting or exceeding sales quota.

• Maximizes all opportunities in the process of closing a sale resulting in the taking of market share from larger competitors

• Develops a database of qualified leads through referrals, telephone canvassing, face to face cold calling on business owners, direct mail, email, and networking.

• Responsible for developing client relationships and referrals

• Maintains accurate records of all sales and prospecting activities including sales calls, closed sales, and follow-up activities within their assigned territory, including the use of Microsoft Outlook to maintain accurate records to maximize territory potential.

EDUCATION

Associate

Suffolk County Community College

SKILLS

Strong verbal and personal communication skills ¬• Team Oriented ¬• Confident ¬• Critical Thinker ¬• Customer Service ¬• Quickbooks ¬• Excel Spreadsheets(Macro’s) ¬ ¬ ¬Reference Available upon Request

(3 years), Oracle (1 year)

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