April Randall

**** *. ****** **** ****

Traverse City, Mi. 49685

231-***-****

acxj4a@r.postjobfree.com

Summary

Business Goal: To obtain a responsible and challenging position and work with management and customers to obtain a business relationship through accurate work through following policy and procedures set by the Insurance guidelines and underwriting requirements.

Work Experience

Munson Medical Center-Traverse City, Mi.

Operating Room Clerk/Aide & Patient Accounts

February 2014 - Present

Assist in the operating room with equipment, stocking and cleaning, answer calls from Doctors, Nurses, etc. about cases or board emergency cases that need immediate surgery, assist in waiting room answer phone and guiding patients and families to either pre-op or recovery area. In Patient Accounts, I answer phone, take payments or set up payment plans for patients, explain billing process, email billers for status of claims.

Wal-Mart - Traverse City, Mi.

Cashier

November 2013 – December 2014

Assist Customers in locating of merchandise

Check out the customer and answer and questions or concerns they might have and direct them to the proper location or pricing

Advance America - Traverse City, Mi.

Store Manager

July 2014 - December 2014

Opening and Closing of the store

Safe balances and drawer balances for beginning and ending of shifts

Scheduling

Profit and Loss Summaries and Worksheets

Marketing

Nationstar Mortgage – St. Louis, Mo.

Loan Processor 1

January 2013 - Present

Responsible for timely and accurate preparation of mortgage loan files.

Establish a creative work flow in order to process loan files as efficiently and organized way.

Verifies, compiles and types application information for mortgage loans

Reviews residential loan application file to verify that application data is complete and meets standards, including loan amount, borrower assets, liabilities and length of employment

National Asset (Integrity Solutions) – St. Charles, Mo.

Client: Bank of America

Team Manager / Default - Foreclosure

May 2012 - January 2013

Monitor productivity of representatives and generates

Responsible to supervise a team of 15-21 associates that do inbound and outbound calls on delinquent loans to collect the total amount due or review options for modification, partial reinstatement, full reinstatement or repayment plans. If no options apply to the customer than discuss short sale or deed in lieu of foreclosure options. Monitors calls to observe employee demeanor, technical accuracy, and conformity to company policies and coach employee in their behaviors to ensure that quality was being obtained.

Education

Traverse City High School

TBA Vocational – Building Trades, Graphic Arts

Interests

Gardening, Yard Maintenance, Light Carpentry, Painting

Special Training

AS400, Unified Director, Lamp, Nice, Fidelity LPS, LPs, Equator, LSAM, TMO, Quantum, Sharepoint, Blitz Docs, Aspect Dialer, Empower, RTA, Enterprise Monitor, Doc it, Quik Doc, LAFA, LADI, Call Center Conductor and Calibration, Speed Ach System.

ISO900, Blood Born Pathology, Right to Know, SPC (statistical process control)

Blue print reading, Inspection, Calibration of gauges

Contractor work, steel & fabrication, electrical & plumbing

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