Laureen Robinson

Mobile Phone: 613-***-****, Email: acxj1u@r.postjobfree.com

Government Secret Clearance until 2022, Certified Joint Health and Safety Committee, Language: English

Summary:

Versatile, reliable and efficient with 8+ years experience supporting managers and executives in high paced environments. Diversified skills include client relations, human resources, recruiting, and administrative support. Excellent phone and digital communication skills.

Experience:

Canadian Tire Store # 625 Cash Supervisor Oct 2015 – May 2016

Ensured customer service excellence and provided employee support through effective supervision, coaching and performance management

Ensured quality of store presentation, ensuring all store audit performance requirements are met

Supervised and assisted in daily departmental operations so as to meet established productivity goals

Planned and scheduled staff hours according to store needs and the budget

Identified and implemented departmental/store efficiencies

Provided support in regards to Warranties, returns and guaranties at customer service

Participated and managed staff training as required

Orleans Home Hardware Part Time Cashier Dec 2014 – Sept 2015

Cashier, Merchandiser

Assisted the warehouse personnel in scanning product into inventory

Called customers with respect to special orders

Health and Safety committee member

Vesta Recovery Program for Women Inc. Admin/Intake Support Worker Sept 2013 – Nov 2014

Provided receptionist duties ensuring that all incoming or returned calls are responded to appropriately

Completed Intake forms, arrange assessments/or treatment planning sessions for possible new clients

Maintained resident Database ensuring that accurate submissions are conducted to Catalyst

Maintained filing system of all correspondence, invoices adhering to agency procedures

Prepared all correspondence as required

Maintained Petty Cash ledger and cash flow, securing funds and receipts

Maintained accounts payable

Canadian Tire Store # 210 -- Consultant -- Office/HR Manager Oct 2011 – Oct 2012

Implemented the Pay Equity analysis for Store #210

Processed all performance reviews for 120 employees

Assisted with the changeover of the store to a new owner

Supervised office personnel as well as managed the Cashiers and Customer Service dept.

Processed payroll for 120 employees on a biweekly basis using the Easypay system

Supervised the Cash Office ensuring that the safe balanced on a daily basis

Tracked all vacation, terminations and other absences.

Managed writing job evaluations, performance appraisals and career development.

Handled recruitment of all employees

Administered employee personnel files

Worked on the Health and Safety committee

Vangent Canada Ltd. Human Resources Coordinator – Contract Aug 2010 – Oct 2011

Assisted with coordinating the activities of Montreal/Ottawa and Toronto divisions pertaining to H.R directed initiatives

Created a new hire package and produced the orientation program

Worked with Payroll Administrator to track vacation, terminations and other absences.

Prepared organization charts using Visio, and power point presentations for the HR Manager

Assisted with writing job descriptions, job evaluations, performance appraisals and career development.

Maintained employee files and employee bulletin boards

Responsible for the Health and Safety committees across Canada (Edmonton, Montreal, Toronto & Ottawa)

CGI Human Resources/Administrator July 2003 – March 2010

Payroll verification for present employees as well as for terminations and resignations

Produced new hire paperwork and processed Noc’s for New Hire Temporary Employees

Processed new hire paperwork for fulltime employees and added them to the following databases, SGI, PSA and PMOSS

Managed all training requests, matched invoices to requests, Processed Purchase Order’s

Managed all other internal training eg: CGI 101, Orientation and Integration. Registered and organized orientation sessions, booked boardroom, ordered food, reserved equipment

Benefit Administration. Verified all changes with Desjardin to make sure that the changes that had been sent had been processed on Desjardins end. Sent all paperwork once a week to Desjardins

Backup for Payroll Coordinator and Benefits Specialist. Processed payroll and benefits for 1000 employees using the Peoplesoft program

Health and Safety Committee Co-Chair. Coordinated meetings and inspections. Managed all Ergonomic Assessments

Prepared New Hire Packages and New Hire Binders

Interacted with clients to ensure client satisfaction

CGI Information Systems Management Consultants Inc. --Technical Support Consultant

Compaq Canada Inc. -- Customer Relations/Acting Supervisor, Technical Support Specialist

Canadian Toy Testing Council -- Office Manager, Administrative Assistant

Education:

Herzing Career College -- Computer Electronics Technician - Diploma Received

Office Automation -- Office Automation Course - Diploma Received

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