Manager Service

Nancy Andrae

** ***** ***** **** **** Creek NJ **092 732-***-**** ********@*******.***

Professional Profile

I was Director of Services at the Historic Philadelphia Downtown Courtyard overseeing a housekeeping staff of 60 associates responsible for the cleanliness of 498 rooms as well as front and back of the house areas. As Front Office Manager I transitioned PBX to AT Your Service, an intuitive which handled all guests’ requests including Room Service ordering. In my role as General Manager of select service and extended stay hotels I worked closely with sales and revenue management to ensure we maximized our ADR while driving occupancy. My responsibilities also included hiring, training, payroll, creating and critiquing operating and CAPEX budgets. I consider myself as a hands on manager and understand the importance of ensuring my associates are respected and have the tools and knowledge to complete their daily tasks.

Experience General Manager

Neptune Residence Inn by Marriott, Neptune, N.J.

October 2014-May 2016

Responsible for all aspects of managing 105 room extended stay hotel

Actively involved in sales process to ensure budgeted occupancy and ADR goals were met

Consistently number one in the STAR in both occupancy and ADR Q4 2015 and Q1 2016

Oversaw breakfast and evening food service and ensured food safety standards exceeded local, state and Marriott standards

Responsible for leading team to financial success by managing operating costs

Worked with local vendors to decrease yearly contact costs

Hired and trained associates to meet and exceed brand standards as well as compliance with all state and federal regulations

Oversaw in house laundry facility

General Manager

Tinton Falls Eatontown Courtyard by Marriott, Tinton Falls, N.J.

October 2005-October 2014

Actively involved in sales process by building relationship with decision makers of key accounts

Manage operating and Capex budgets responsibly

Successfully transitioned the F & B team from serving a breakfast buffet to The Bistro which served breakfast, Starbucks, dinner and bar

Controlled food costs were under budget due to forecasting accurately

Maintained consistently high guest satisfaction scores in The Bistro

Ensure Bistro Restaurant was complaint with local and state health regulation

Improved Associate Opinion scores for leadership gaining approximately 20 points in 2012 resulting in the most improved in our region

Completed two renovations, the second one being completed almost two weeks ahead of schedule

Front Office Manager

Marriott Philadelphia Downtown Courtyard, Philadelphia, PA

August 2002-October 2005

Managed all Front Office operations of 498 room city property including Bell Stand, Concierge and At Your Service Agents

Implemented At Your Service initiative in 2004

Experienced with Housing Bureaus and city wide conventions

Critique period Profit and Loss statements

Director of Services

Marriott Philadelphia Downtown Courtyard, Philadelphia, PA

January 2001-August 2002

Responsible for hiring and training housekeeping staff of 60 associates in a diverse workplace

Maintained the cleanliness of all areas of the hotel

Operated within budget by controlling costs and improved guest and associate satisfaction scores

Operations Manger

Seaview Golf Resort by Marriott, Galloway, N.J.

November 1998-January 2001

Managed daily operations including scheduling to budget based upon Pay Per Room, first full service hotel to implement process

Assisted in opening of 60 unit Marriott Vacation Club located adjacent to the Resort

Assisted Food and Beverage Department which included a 200 seat formal Dining Room, 50 seat casual restaurant, room service, lounge and pool snack bar in a union environment

Education Burlington County College, Pemberton, N.J.

Restaurant Management

Certifications Serve Safe Certified

TIPS Certified

Certified Proctor for NRFSP

Certified Pool Operator

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