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Customer Service Manager

Location:
Oceanside, CA
Posted:
November 16, 2016

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Resume:

James Vitale

**** *. ** ****** ****

Oceanside, CA 92054

561-***-****

Email: acxiyp@r.postjobfree.com

PROFESSIONAL SUMMARY

Experience with residential and commercial landscape design, construction, and maintenance contracts and commercial landscape renovation production.

Manages multi-million dollar portfolios with a variety of clients, commercial, industrial, and residential.

Estimates, job cost analysis, prepares proposals, presents to clients.

Completes projects on time, according to plans, specifications, requirements, and expectations of customers.

Manages change orders to stay within budget constraints.

Manages accounts; experience and ability to achieve gross margin objectives.

Schedules crews, equipment and materials

Drives enhancement business with significant results, handles very large projects over $200,000.

Revises project plans due to changes in crews, change in project scope, weather, other customer issues, etc.

Develops lasting customer relationships through focused service and resourceful problem-solving.

Experience managing field crews in landscape construction and maintenance.

Drive for leadership, quick to grasp complexities, ability to effectively gather, manage and utilize a large amount of information, decisive "take charge" individual. Driven to turn theories into plans of action.

Hard-working, quick learner, dedicated, proven performer.

Effective verbal and written communication skills, bi-lingual in English and Spanish.

Requires very little, if any, personal supervision. Takes personal ownership of goals and organizational role.

Proficient with computer software: MSWord, Excel, Outlook, estimating software and a quick study on new software.

Many certifications:

Lawn and Ornamental Certified Pest Control Operator.

Green Industries, Best Management Practices.

Commercial Landscape Maintenance Holder.

Commercial Fertilizer Applicator Holder.

EXPERIENCE

9/2016 – Present Rancho Church and School – Temecula, CA

Groundskeeper/Lead Maintenance. Running on-site crew, trimming, weeding, mowing, spraying and troubleshooting. Irrigation, maintenance, scheduling, and all other general foreman/lead duties.

8/2013 - 8/2015 Jimmy's Sunscapes, Owner/Operator.

Running the day to day business for myself. Running crews, doing estimates, spraying, fertilizing and all other aspects of running my own business including administrative work and payroll.

9/2005 – 3/2013 Complete Property Maintenance - Coconut Creek, FL

Frenchman’s Reserve Property Manager, Branch Manager, North Central Division

Running of daily operations for the CPM north central division. All aspects of lawn maintenance, landscape design/installation, fertilization, pest control, irrigation, and inventory. Also, administration, budgeting, recruiting, payroll, client meetings, and customer service.

5/2003 – 8/2005 Grasshopper’s - Delray Beach, FL

Supervisor/Account Manager

Lawn maintenance supervisor, landscape designer, and account manager. Overseeing daily residential lawn maintenance as well as landscape designing, and purchasing. Customer service specialist as well as irrigation tech and spray tech.

10/2000 – 3/2003 Films for Humanities and Sciences - Monmouth Junction, NJ

Product Support Specialist

Technical support and sales of software, as well as in house tech support for all employees. Assisting in the maintenance of network status. Technical writing, software testing and consulting for our CD-ROM catalog.

1/1992 - 11/1997 Summit Property Management - Broward County, FL

Branch Manager

All aspects of landscape management including supervision of 100 lawn maintenance employees, as well as on-site maintenance employees, warehouse supervisor for 10+ out bound trucks each day.

6/1984 - 12/1992 Centree Landscaping - Staten Island, NY

General Manager

Running of daily operations, all aspects of customer relations, scheduling, estimates, and billing in an absentee ownership operation.

EDUCATION

8/1997-5/1999, Palm Beach State College, Boca Raton

Valedictorian, 4.0 GPA. Associate of arts degree. Biology, physical science, mathematics and social science curriculum. I also speak Spanish and Italian fluently as well as some French/Creole.

AWARDS RECEIVED

1998-1999 Outstanding achievement award for academics.

1997-1999 Presidents list. Phi Theta Kappa international honor society

1998-1999 Gladys Landy Memorial Scholarship

REFERENCES

Pat Coyne, General Manager, Complete Property Maintenance, 954-***-****

Ellis Smith, Owner, Grandscapes, 561-***-****

Marcy Negri, Client, Mizner Country Club, 973-***-****



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