Administrative Assistant

ELIZABETH A. EHLER

********@*****.*** 540-***-****

EXPERIENCE

Caroline County Middle School 2015 to Current

Receptionist/Office Manager (July 2016-Present)

Assist with preparation of school calendar, including sporting events

Manages the principals’ Google Calendar and events

Protects the “instructional day” for all administrators

Maintains the school’s telecommunication system

Collects and sorts all absentee and early dismissal notes

Answers phones promptly, professionally and in courteous manner

Greet visitors to the school’s administrative office in a prompt, professional,

courteous manner

Prepares passes for students who tardy to school

Collaboratively performs other shared duties (mailings, early closure contacts, etc.)

Administer medication in the absence of the nurse

Manages teacher absences and substitutes utilizing software program

Input new students into software program

Utilizes software to gather information needed for state reporting purposes

Guidance Clerk/Registrar (August 2015-June 2016)

Maintain confidential student records

Process new student registrations

Request records

Process request for records

Transfer students out of software program

Print and distribute Interims, Report Cards and Newsletters

Answer multiple telephone lines in Main Office

Address questions and concerns of parents regarding policy and procedure

Organize and prioritize daily work load

Virginia Department of Conservation and Recreation 2013 to 2015

Reservation Specialist Coordinator

Provide excellent customer service

Assist with the introduction and training of new staff members

Calculate time sheets for all Customer Service Center Employees

Run reports daily and audit to insure policy and procedures are followed

Assist Virginia State Parks with customer reservations and conflict resolution

Oversee Special Events at Virginia State Parks

Special projects as assigned by Manager and Assistant Manager

Handle customer calls utilizing automated phone system

Input customer reservations utilizing reservation system and software

Organize and prioritize daily work load

ELIZABETH A. EHLER

********@*****.*** 540-***-****

EXPERIENCE

Spotsylvania County Sheriff’s Office 2002 to 2011

Deputy Sheriff, Sergeant

Managed shift employees to include scheduling, training, and performance evaluations

Responsible for the supervision of no less than 8 and no more than 12 employees

Authored reports based on calls for service

Proof read and approved written reports of employees

Created and Maintained spreadsheets and databases for training

Assisted the Training Lieutenant with scheduling, training and maintaining training records

Maintained State Accreditation files for agency

Organize and prioritize daily work load

The National Bank of Fredericksburg 2002 to 2002

Bank Teller

Handled face to face banking transactions as well as processing deposits, withdrawals, payments and balancing.

Ensured compliance with internal controls, operational procedures and risk management.

Provided courteous and professional teller services to clients through face to face transactions.

Stafford County Sheriff’s Office 1989 to 2002

Deputy Sheriff, Detective

Analyzed completed police reports to determine what if any additional information and investigative work may be required for completion.

Recording progress of investigations; maintain case files and informational files on suspects.

Tasked with compiling and submitting reports to commanding officers or magistrate to authorize warrants.

Organize and prioritize daily cases

EDUCATION/PROFESSIONAL DEVELOPMENT

2007 Bachelors of Business Administration Strayer University

Training and Certifications

Prior Certification as Virginia Law Enforcement Officer

Prior Certification as Law Enforcement General Instructor

Field Training Officer Certification

Trained School Resource Officer Middle School

Supervisory Training

Crisis Negotiation Training

FBI Hostage Negotiation Training

Communications and Leadership Training

Verbal Judo Communications and Conflict Resolution

Trained Law Enforcement Accreditation Manager

ELIZABETH A. EHLER

********@*****.*** 540-***-****

EDUCATION/PROFESSIONAL DEVELOPMENT

Training and Certifications, cont.

Trained Law Enforcement Accreditation Evaluator

Microsoft Excel Training

Notary Public

Skills

Typing 60WPM

Proficient in Microsoft Word

Proficient in Microsoft Excel

Proficient in Microsoft PowerPoint

Proficient in Microsoft Outlook

Data Entry Experience

Call Center Experience

Experience with Copy Machines

Experience with Fax Machines

Experience with Scanning

Experience with Reservation Center Software

Experience with Organization and Prioritizing Techniques

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