Sreyashi Maiti

Range of Experience

Sreyashi is working as PMO (Project Management Office co-ordinator ) in IBM India Pvt Ltd . She has more than 8 years of experience working in Service Management, project management and Support projects.

JOB PROFILE OF IBM PVT LTD

Represents the service across the organization.

Experience in SNOW tool for Service management.

Continuous monitoring of SRs & CRs so that it will meet the SLAs and to avoid breach.

Managing SRs and CRs by assigning it to proper team which is responsible for that specific service.

Ensures that any changes to the service under their care follows the current change management work practice.

Scheduled weekly call with various team to track the progress and age of the SRs.

Tracking & updating Service Requests till resolution.

Promoting to group lead directing full-time employees at client site for ability to identify technological requirements through a project life cycle.

Playing client facing role as per project requirement.

Scheduled weekly call with various team to track the progress and age of SRs.

Prepare monthly report by taking the SRs and CRs data from SNOW and present them in Governance meeting.

Maintain weekly & Monthly Governance report & ppt presentation for client call.

Utilization calculation for project.

Maintain on boarding & off-boarding process for all resources with RQI ; request catalogue H/W & S/W both.

Maintain ageing report for all service request & service tasks.

Maintain SLA/KPI reports for all change requests & service requests.

Maintain IPWC documentation tool for project support.

Maintain EDM tool for END date & out rotation date for all resources (300 resources).

Manage Internal project audits for each month.

Manage IBM laptop & DELL laptop allocation & reallocation for all resources.

Provides reporting and metrics on performance of service

Daily follow up with change co-ordinator & leads for pending SRs & CRs.

Maintain Training tracker for internal project training.

Plans for service future with corrective & preventive actions.

Highlight of IBM Project

Project # SAP

Client: Danish Supermarked Gruppen (DSG SAP -Denmark)

Duration: From March, 2011 to April.2013

Project # SAP

Client:Philip Morris International (PMI-Switzerland)

Duration: From July, 2013 till date.

Education Qualification

B.Tech In Information Technology

WBUT 2007

DGPA: 7.87(78%)

Higher Secondary Examination

Higher Secondary (10+2) from Beltala Girls High School under WBCHS, 2000

Division: 1st with 62.7% of marks.

Subjects: English,Bengali,Mathematics,Physics,Chemistry

Secondary Examination

Secondary from Ananda Ashram Balika Vidhypith under WB, 1998

Division: 1st with 79.6% of marks.

Subjects: English,Bengali,Science,History,Civics and Geography, Art.

Employment History

Worked with SAMSUNG as a CSR PLANNER from July.2007 to April.2008.

Worked with HDFC BANK as a CO-ORDINATOR from May 2008 to March 2011.

Working with IBM PVT LTD as a PMO (Project Management office ) from March 2011 to till date.

Work Experience:

JOB PROFILE OF SAMSUNG:

Data uploading using SAP

Customer database maintenance of mobile phones.

System connectivity control.

Network connectivity maintenance.

Server maintenance and back up restoring.

Proving technical support to customer over e-mail.

Working in a team of 25 people and providing online help to customers.

Handling co-ordination between customer, employee and system server.

ERP modules operating system control.

JOB PROFILE OF HDFC BANK:

Maintain all network services.

Create daily MIS report.

Mailing process- Sending all report, feedback, drawbacks and daily transactions of branch.

Operate all DSR(Daily Sales Report) and E-schedules of every Tele-callers.

Operate all ERP modules.

Maintain all connectivity with Mumbai Delhi and Chennai branch through mail.

Maintain call-barging and call-barging sheet of all telecallers.

Documentation- Check all document of transaction.

Maintain salary processing scheme of all Tele-callers.

Co-ordinates quality control and customer’s problem handling over phone or mail.

Create IRS of all new members.

Personal Information

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