Customer Service Sales

Brian Baldwin

Norfolk, VA *****

************@*****.*** - 757-***-****

I would like to apply my skills to an environment where they will make an impact on the organization for which will provide me employment.

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Accounts Manager / Delivery Driver

Rent A Center - Norfolk, VA - January 2016 to Present Maintain accurate records of customer account activity, to include current and past due accounts Review past due accounts and communicate in person and via phone with the customers to promote timely payments

Collect customer payments on a timely basis and meet daily/weekly collection standards Complete customer service calls in a timely manner as assigned Load/unload truck, or other vehicle, per policy to safely protect coworker and merchandise Deliver merchandise to customer homes in Company provided vehicle as assigned Install and set up merchandise, and instruct customers on proper use of merchandise Pick-up merchandise from customer homes as assigned Greet and assist customers on the sales floor

Obtain new rental orders on the sales floor and over the phone Complete rental agreements as required

Inventory Specialist

Dish network - Chesapeake, VA - October 2007 to October 2016 Drives forklift and uses pallet jack on a daily basis. Managed the flow of material and equipment (satellite dishes, our award winning receivers and DVRs and associated hardware) in and out of the warehouse supporting both our internal and external customers. Primary responsibilities are described in the following categories: Document the quantity and type of equipment, merchandise, and/or supplies stocked in warehouse and/or on vans as well as all of the materials needed for the different types of installations and service calls. Maintain an accurate physical count of van product, warehouse product and saleable products on a daily, weekly and/or monthly basis

Receive returned equipment, new inventory and vendor shipments, stocks the inventory in the warehouse, and prepares shipments for return to the remanufacturing department and records distributed hardware information in the computer tracking system.

Complete daily inventory transactions for all product used, linking them to the proper accounts. Assist supervisor with all inventory replenishment reports and inventory related communications with other departments

Satellite Installation Technician / Installer

Dish network - Chesapeake, VA - September 2005 to October 2007 CConducted site surveys - to determine the best positioning of our equipment for strongest signal reception. Installing cutting edge technology - place mounts, satellite dishes and receivers while ensuring broadband connectivity.

Educating customers - review order with the customer and teach them the basics to use and enjoy their new service and equipment.

Materials Handler/Materials Management

Lake Taylor Transitional Care Hospital - Norfolk, VA - 2003 to 2006 Provides patient comfort by utilizing resources and materials.Documents actions by completing forms, reports, logs, and records.Maintains inventory by identifying, labeling, and placing materials and supplies in stock; recording location of inventory. Locates materials and supplies by pulling and verifying materials and supplies listed on production orders.Distributes various medical supplies to different units throughout the hospital. Support Clinical Staff

Children's Hospital of The King's Daughters, Main Hospital - Norfolk, VA - August 2002 to October 2004 at the unit level by performing clerical, receptionist and patient service coordination as well as to perform various nursing care services and related non-professional services necessary in caring for the personal needs and comfort of patients.Did various medical deliverys within the unit and Distributes medical supplies to different units throughout the hospital.

EDUCATION

Teaching

Norfolk State University

1996 to 1998

diploma in General

Norview High School

June 1995

AWARDS

Employee of the Month

June 2012

Recognition for achieving excellence in my field, and being the best worker across all fields. CERTIFICATIONS

Forklift Certified

Certification that i meet the safety requirements of the Occupational Safety Health Administration (OSHA) standard.

ADDITIONAL INFORMATION

SKILLS

Computer skills; includes Microsoft excel, word, PowerPoint. Excellent in problem solving and communication skills. Accustomed to long work hours.

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