RESUME

Kenneth P. Jacobs Home Phone: 770-***-****

Email: acxir5@r.postjobfree.com Cell Phone: 678-***-****

OBJECTIVE

As a Technical Writer, I have freelanced for 12 years (of my 26 years total

experience) and I believe that experience has given me a unique perspective

on how companies do business. From startup companies in university

incubator programs to Fortune 100 companies, I have observed how each

company accomplishes its objectives. I have seen what works and what does

not.

PRIMARY SKILLS

. Over twenty-five years technical writing experience (60% as

contractor/40% as employee) in documenting hardware and software

products, for internal use, general audiences, and customization for

customer-specific features

. Experience creating instructional material for classroom instruction

and training materials for clients

. Proficient with Framemaker, MS Office (Word, Excel, PowerPoint,

Access), Robohelp, Madcap Flare, Oxygen, Acrobat, Snag-It, Photoshop,

Dreamweaver, InDesign, Illustrator, and Visio

. Online tools include Confluence, Sharepoint, JIRA, Adobe AEM/CQ5

Content Management System, Astoria/XMART

. Extensive experience in creating and maintaining:

o User Guides/Quick Start Guides

o Reference/"How To" Guides

o Implementation and Installation Guides/Configuration Guides

o Instructional and classroom materials

o System documentation and Admin Guides

o Online Help and Web-based Help, HTML content

o API documentation

o Policies and procedures

. High attention to detail

. Excellent written and verbal communication skills with subject matter

experts (SMEs) such as developers, product managers, business

analysts, and users

. Ability to grasp technical concepts and write understandable

documentation based on defined standards

. Agile/scrum software development environment

. Ability to meet deadlines for multiple projects

ACHIEVEMENTS/AFFILIATIONS

. Published author-PC book and magazine articles

. STC Award of Merit-Printed Publications Competition

. Society for Technical Communications (STC) Senior Member

. Freelance photographer

WORK HISTORY

Freelance Technical Writer (self-employed) - Virtualtechwriter.com (May

2016 - Present). Performed multiple technical writing projects remotely for

clients located in the US, Australia, Russia, and China. MS Office, MS

Word, Robohelp, Madcap Flare.

Contract Technical Writer - Cisco Systems (wireless products) (March 2015 -

April 2016). Documented new wireless access points for print and online

help deliverables remotely. The virtual team was located in the US, Canada,

and China. User Guides, Quick Start Guides, Pointer Cards, online help.

Used MS Office, Adobe Framemaker, Snag-It, Webworks, Oxygen, and

Astoria/XMART.

Freelance Technical Writer (self-employed) - Virtualtechwriter.com

(November 2014 - February 2015). Performed multiple technical writing

projects remotely for clients located in the US, and Australia. MS Office,

MS Word, and Robohelp.

Information Engineer III - NCR Corporation (financial software), Duluth, GA

(November 2009 - November 2014). Maintained user guides, installation

guides, and ad hoc projects for several product lines. Created new

documentation for a mobile banking application. Team was local and virtual.

Successfully proposed to Product Management to convert a one-thousand page

User Guide from MS Word to Framemaker. The result was increased white space

for easier readability, use of conditional text for customizing the Guide

for multiple customers, and creation of an index for the first time. Used

Confluence to disseminate latest documentation to developers, product

managers, and customers. Used JIRA application to track documentation

tasks. Used Framemaker, MS Office, MS Word, Robohelp, Snag-It, SVN, and

Adobe Acrobat. (Job eliminated due to budget cutback).

Freelance Technical Writer (self-employed) - Virtualtechwriter.com

(November 2008 - November 2009). Performed multiple technical writing

projects remotely for clients located in New York and Israel. Used MS

Office, MS Word, and Robohelp.

Senior Technical Writer - Lancope (network security), Alpharetta, GA (July,

2006 - October, 2008). Created and maintained printed user guides, and

application notes for network security product; maintained configuration

guides for network hardware devices. I also maintained online help for a

GUI product. Created MS Access database to track Tips of the Day items for

application. Used Framemaker, MS Office, MS Word, MS Access, Snag-It,

Robohelp, Madcap Flare, and Adobe Acrobat. (Job eliminated due to company

downsizing).

Technical Writer - MSD, Inc. (US Postal Inspector General), Fairfax, VA

(April, 2006 - July, 2006). Interviewed developers for updates to existing

application modules. Revised and reformatted user manuals for

Investigations, Timesheets, and Leave Notice modules as well as creating

online help (HTML format). Created training materials for end users. Worked

with developers to create links from application to HTML pages. Used MS

Office, MS Word, Robohelp, and Adobe Photoshop.

Technical Writer - ACI Webs Inc./BearingPoint, Inc. (US Army), Blacksburg,

VA (September, 2002 - April, 2006). Created and maintained user guides and

online help for multiple projects (10-12) as the only technical writer on

staff. Interviewed developers and project managers about revisions to

existing applications. Created Framemaker templates to standardize all

printed manuals for the ALTESS applications; created a writing standards

and style guide. Created MS Access database to track all documentation

projects from initiation to delivery. Researched integration of HTML help

with Coldfusion applications and developed matrix to aid developers. Used

Framemaker, MS Office, MS Word, MS Access, Paintshop Pro, Robohelp, and

Adobe Acrobat.

SAMPLES/REFERENCES

Writing samples and reference letters are available on request.

EDUCATION/CERTIFICATION

. B.A. Business Management, N.C. State University

. APICS - Certified (American Production & Inventory Control Society)

. Completed Information Mapping course

. Completed Six Sigma Yellow Belt training

Contact this candidate