SENIOR SUPPLY CHAIN OPERATIONS PROFESSIONAL

Warehouse Logistics Vendor Management Team Management

Qualified MBA (Operations) in managing the Warehouse and Logistics Management with specialisation in Service Stores, Logistics, Vendor, Planning, Customer Service, Inventory Control, Purchase, Ecommerce, Team Management and Materials Management

SCM, Operation, vendor Management with 15+ years of experience with cross functional expertise in Contract & Compliance Management, Proficiency in supervising, retention & controlling Large Team, Processes & providing valuable suggestions for enhancing efficiency; strong skills in developing, formulating & implementing process, policies, ERP & automation for entire SCM functions.

CAREER RECORD

April’16 – till date with Datawind Innovation Pvt Limited as Senior Logistics Manager

Datawind is Canadian Company and made its entry into the Indian market with the launch of the Aakash tablet, developed for the Indian government to enhance the quality of education.

As Senior Logistics Manager I am responsible for Logistics, Contract & Compliance Management: Ensure all contractual deliverables are adhered to as per the contractual scope and timelines. Ensure adherence to time schedules & budget management. End to End handling of Ecommerce B2C & B2B Business ( Order Management, Courier Delivery, RTO, NDR, Remittance, Courier Payment)

Highlights:

Instrumental in providing complete operational support to Corporate Offices with end to end accountability of:

Cost Reduction Analysis, Process Review, reverse logistics, Compliance and Escalation Management

Purchase, Service Delivery, vendor & Partner Management

Demand Management, Principal Support & Warranty Claims Management, Audit and Team Management

Ensuring timely distribution and availability of products

Managing Sales Accounting including order processing, order fulfilment, accounts receivables invoice processing, interaction with accounts and arranging smooth execution & distribution orders

Oct’15 – April’16 with I-Process Pvt Limited (subsidiary of ICICI Bank) as National Client Relationship Manager

Service Level Management: Ensure proper functioning of Service Level Management Function (SLAs are met and improved with NIL penalty) with regular reviews with internal and external stakeholders. Identifying and driving areas of improvements and tracking actions to closure. Driving SLA revision cycles with client and external stake holders. Ensure timely and accurate SLM process compliance. Ensure timely performance index closure. Ensure timely release of Performance reports & RCAs & tracking of actions to closure.

Sep’04 - Oct’15 with Wipro Limited as Vendor & Logistics Manager

As a Vendor & Logistics Manager responsible for managing the entire Supply Chain Function for Northern Region viz. J&K, Himachal, Punjab, Chandigarh, Haryana, UP, MP, UK and Delhi.

Inventory / Materials Management:

Tracking & maintaining inventory levels in stores, thereby ensuring optimum use of inventory; processing orders to ensure quick & correct dispatch so that monthly dispatch target can be achieved on time; ensuring accurate invoicing of order to avoid legal hassles

Disposing off scrap and returning the rejected material to suppliers & moving the raw material from the place of storage to the place of manufacture

Highlights:

Won Best Employee Award for delivering Best Operational Performance in 2011.

Centralised the vendor payment process as initiated to streamline vendor payments

Re-defined All distribution through partner module to reduce courier cost and improve TAT

Accomplished a reduction in:

-Scrap cost by introduce good packing for shipment

-Purchase cost by streamline reverse logistics operation

Successfully set up the 5S standard warehouse at all North location that could be shown to external customers also.

Trained team on SAP & CRM process.

Successfully provided comprehensive computer based information support to management covering data validation as well as the timely analysis & production of reports

Played a stellar role in managing overall Stores and Materials Handing function of one of the biggest Region nationally

Apr’02 – Sep’04 with National/Panasonic India Pvt. Ltd., Noida as Executive

Highlights:

Excellent track record of independently managing the Central Warehouse

Steered the implementation of Online Oracle Accounting System in ERP Module

Successful in reducing the logistics cost by streamlining the warranty process and maximizing the warrant claim from OEM\Factory

All regional PO moved to central CRM instread of manual database records

Dec’99 – Apr’02 with Delphi Packard Electric System, Gurgaon as Stores Officer

Highlights:

Successfully managed materials and controlled inventory through FIFO, ABC Analysis and Bar-code System

Handled complete receipt & storage of incoming material and issuance of material to production; monitored consumption of material in plant for maximising production & minimising waste

Played a key role in controlling the shelf life of material and disposal of expired material

Carried out monthly & weekly audits and maintained quality norms & ISO documents

Instrumental in developing, implementing & improving ERP (MFG pro) operations

Steered the implementation of Bar Coding in Warehouse and JIT System

EDUCATION

Master of Business Administration (Operations) from SMU, Delhi in 2011

Post Graduate Diploma in Computer Applications from Aptech, Rajouri Garden, Delhi in 1995

B.A. with Mathematics from Delhi University in 1993

PERSONAL DOSSIER

Date of Birth : 7th November 1972

Address : C4F/189, Janak Puri, New Delhi - 110058

Languages Known : English, Hindi and Punjabi

Contact this candidate