Deborah M. Davis

**** ***** ****

863-***-****

acxine@r.postjobfree.com

NCO -Lakeland

Eligibility Patient Advocate Liaison

October 2010 to June 2016

Maintain the appropriate level of work activity according to work standards and establish work processes to ensure timely certification.

Educate patients and patient representatives on the eligibility requirements, application process, and verification requirements for applicable programs.

Facilitate the application process when appropriate for the patient by assisting the patient in the completing of the application, scheduling appointment interviews and obtaining required verification.

Maintain consistent proactive communication with the patient and/or patient representative throughout the eligibility process, keeping the patient informed of the accounts progress.

Maintain a professional relationship with the patient and governmental agencies to ensure cooperation and compliance.

Document pertinent patient information and all work activity in the appropriate systems dictated by NCO policies and procedures.

Ensure accounts are processed in accordance to Eligibility Program standards, Client expectations, and federal and state regulations including but not limited to, Health Insurance Portability and Accountability Act (HIPAA) guidelines.

Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations.

Knowledge, understanding, and compliance with NCO policies and procedures.

Maintain knowledge of functional area and company policies and procedures.

Provide feedback to management concerning possible problems or areas of improvement.

Make recommendations to implement improved processes.

Perform other duties as assigned by management.

High School Diploma or General Educational Development (GED) certificate or equivalent in relevant work experience desired. Previous healthcare coverage/ eligibility experience preferred. Proficient personal computer skills including Microsoft Office. Ability to maintain the highest level of confidentiality. Bilingual (Spanish) a plus. Excellent interpersonal, written, and oral communication skills. Ability to work in a team fostered environment. Ability to work in a multi-tasked environment. Ability to prioritize and organize work. Ability to adapt to a flexible schedule.

Polk County Board of County Commissioners-Public Safety Department -Bartow

Emergency Communications Operator/911 Call Center

October 2008 to July 2010

Answer and Triage 9-1-1 calls for medical, fire and law enforcement for all of Polk County

Submit discrepancies on ALI Tracker and GIS for corrections to mapping

Fax cell phone agencies to find out owners information

Use maps to determine location of callers

Polk County Board of County Commissioners-Public Safety Department -Bartow

Emergency Communications – Public Safety Department

October 2007 to October 2008

Emergency Communications Operator/Communications Center

Answer and Triage 9-1-1 calls

Answer after hours emergency calls from County Agencies and Call out appropriate agencies

Triage 9-1-1 calls provide appropriate pre-arrival medical instructions until help arrives

Dispatch appropriate units to calls, and move units to stand by positions so that all areas of the county have adequate coverage.

Maintain radio contact with dispatched units and coordinate unit’s activities while they are on calls

Maintain accurate logs of unit activities and maintain contact with units while in the field

Polk County Sheriff’s Department -Bartow

November 1981 to July 2008

Inmate Records Specialist/Department of Detention

Check incoming and outgoing files

Prepare domestic relations court lists

Check out-date calendar for releases

Compute out dates

Maintain and update inmate files

Prepare files on inmates

Calculate trusty gain time

Prepare state prison runs

Maintain weekend work release files

Complete inmate assessment

Prepare daily move-lists of inmates

Answer inmate requests

Maintain filing

Initiate victim notifications

Process add-on charges

Conduct NCIC/FCIC and warrant checks

Answer incoming calls

Prepare statistical reports

Provide verbal and written information to the public

Initiate inmate files

Process inmate releases

Process book-in files

Process cash/surety bonds and purges

Process registered felons

Register sex offenders

Accomplishments / Other Experience

Selected to be involved in implementing the Objective Classifications Unit in the Department of Detention for the Polk County Jail

Rape Recovery & Resource Center (past volunteer) with Peace River Center

Critical Incident Stress Management Tear (CISM) (past volunteer) with Polk County Sheriff’s Department

References –

Donna Sullivan - Retired Polk County Sheriff’s Department 863-***-**** (Personal and Professional)

Connie Brookes – JA Judge McDaniel 863-***-**** (Personal)

Angela Ruiz – 863-***-**** (Personal)

Kathya Kelly – Customer Service 813-***-****

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