Terrence Tucker

*** ******* ******

West Haven, CT 06516

acxija@r.postjobfree.com

203-***-****

Qualification Summary

Business reputation: “Leader”, “Go-To”, “Closer”, “Gets the Job Done”, “Change Agent”, “Humorous”, “Authentic”

Exceptional Top 10% performer receiving numerous appreciation and leadership awards yearly

Awarded the Advanced Technologies Services President’s award for safety in 2014

Operations Manager for production, warehouse, sanitation and maintenance depts. responsible for producing finished goods with a value of $90mm in sales, conformance with federal, state, local, and company standards

Business Unit Leader of 2 business functions with combined transactions in excess of $3.5 million in jet engine repair part costs

Led teams through increasing levels of continuous improvement strategies, collected data, develop solutions and report findings

Experienced in TPM (Total Productive Maintenance), ACE(Achieving Competitive Excellence) and Lean management

Leadership style is hands-on with the ability to meet deadlines and communicate information and ideas so others will understand

Resolved production, safety problems and accident investigations via root cause analysis

Resolved conflicts with a non-authoritarian style successfully with union leaders, hourly and salaried employees

Knowledge of principles and procedures for personnel recruitment, training, compensation, and personnel information systems

Demonstrated the ability to analyze production and financial data in manufacturing environment

Ensured compliance with safety, health, environmental (ISO 14001), quality (ISO 9001) and General Manufacturing Practices (GMP)

Reinforced a culture of zero accidents or incidents – (0) loss time accidents in 2012 through 12/2015

Experience

Advanced Technology Services Jonesboro, AR. / Augusta, AR. /Gorham, ME. / Hugo, OK. / Oklahoma City, OK.

Area Business Manager 06/2016 – Present

Multi-Site responsibility: Builds strong relationships with customers founded on frequent two-way communication regarding customer expectation and ongoing commitment to ATS’ value proposition. Ensures customer satisfaction by understanding the unique needs of each customer, facilitating solution development and following up on progress, and assists Site Managers in taking immediate corrective action when necessary. Reviews operational, financial performance metrics with customers to measure, illustrate and communicate the organizations value. Drives continuous improvement and use of Six Sigma to achieve cost savings. Promotes customer loyalty, audits net promoter process. Audits service level KPIs and urgently responds to escalation issues. Encourage a productive working environment with high morale and a commitment to quality.

Develop organizational support and growth strategies for assigned areas

Deliver excellent financial performance in the areas of managing growth, revenue, and cost.

Take corrective actions to avoid financial misses; understand what levers to pull to achieve desired financial results while maintaining service quality

Advanced Technology Services Dallas, TX.

Integration Manager 01/2016 – 06/2016 (Promoted)

Guide Site Managers in leading their teams to deliver high quality service results at customer sites. Support continued development of the Site Manager abilities. Manage financial commitments by controlling cost and increasing revenue. Promote business growth. Drive a culture of safety and work with sites toward achieving their safety objectives. Foster preventive measures, education and auditing to create an environment for zero incidents.

Drive continuous improvement to achieve cost savings

Provide strategic direction and tactical oversight for assigned area businesses

Overall responsibility for new customer integration/startup activities/results

Deliver excellent financial performance in the areas of managing growth, revenue, and cost. Take corrective actions to avoid financial misses; understand what levers to pull to achieve desired financial results while maintaining service quality

Maintain / report area metrics on safety, customer loyalty, employee engagement, retention and take corresponding actions to make improvements that will achieve operational excellence

Establish and maintain effective working relationships with all business functions internal and external to the plant. Working with sites to efficiently utilize all equipment, raw material, packaging materials and staff to insure the lowest possible cost

Continue build a culture of engaged, high performing employees by setting clear expectations, providing opportunities for growth, development, and giving ongoing performance feedback

A resource for Site Managers, sharing organizational information, providing guidance and support in resolving business problems

Provide leadership for employees at all levels within assigned and other business areas for development, coaching, and performance management of Site Managers

Recognize employees for their contributions, encourage productive ideas with timely and effective communication throughout all levels of the organization

Advanced Technology Services

Senior Site Manager 11/2013 - 01/2016(Promoted)

Oak Farms Dairy (Dean Foods) in Houston, TX. (Liquid filling-Milk-Juice) Gopher Resources in Tampa, FL. (Battery recycling)

Schoeneck Container in New Berlin, WI. (Extrusion Blow-molding)

Building and maintaining customer relationships in order to grow revenue and manage the operational budget, financial performance of the site (revenue, expenses, and profit) to achieve set objectives. Responsible for communicating with the customer, conducting meetings, formal monthly reviews of the performance matrices and interfaces with plant leadership. Design, implement and execute a maintenance plan including corrective maintenance, preventive maintenance, and predictive maintenance processes, to improve production equipment reliability. Managing the on-site maintenance program, mechanics, technicians, while providing leadership to maximize profitability and support to ensure the highest level of customer service and satisfaction. Managing a staff of a Planner/ Scheduler, Site Supervisor, Reliability Engineer, Field Service Representatives, Crib Attendant, Supply Chain Specialist. Driving the business strategy, safety program, aligning the maintenance goals with operations and the customers’ business objectives. Work with the maintenance team to investigate, analyze maintenance key performance indicators including root cause analysis and develop cost savings opportunities.

Manage outsourced contracts

Lock out/Controlled Energy Champion (Trainer)

Manage the maintenance parts procurement and storeroom functions

Coach and mentor the support management staff

Drive a continuous improvement methodology and promote cost savings

Manage employee performance and development

Work with individuals on career planning, training, skills development, and ongoing one-on-one communication

Member of the customers Steering Team

Member of the customers Safety Committee

Rich Products Corporation New Britain, CT.

Operations Manager 4/2012 - 6/2013

Performed the duties of the Plant Manager in his absence. Directly managed a combined budget of over $20mm. Responsible for producing finished goods with a value of $90mm in sales. Managed a staff of 4 Managers, 12 Team Leaders/Specialists, production and maintenance depts. (over 200 employees). Developed, maintained and reported production-related information regarding yields, efficiencies and labor utilization to upper management. Managed all plant operating units responsible for converting raw materials into finished products in a safe, sanitary, cost-effective, and efficient manner to meet quality standards. Developed and implemented short-term, mid-term business plans for operations, assisted in establishing longer-term strategic plans ensuring associates understood their role in accomplishing the development of the strategic plan for the plant. Mentored, motivated, and provided training, developmental opportunities to optimize staff performance and personal growth. Developed a culture that embraced continuous improvement. Working knowledge of cost benefit analysis, direct labor optimization, profit & loss statements and yield variances

Demonstrated ability to direct, coach, and train associates as well as plan, monitor and schedule work

Working knowledge of FDA regulations, Good Manufacturing Practices (GMPs), sanitation processes/procedures and HACCP

Demonstrated knowledge of efficient and safe manufacturing operations to include product and associate safety, OSHA standards, product quality (success rates), throughput delivery and cost control (minimizing downtime and yield improvements)

Developed/Responsible for operating policies, procedure protocols and emergency response initiatives

Responsibility for plant safety including arranging and coordinating annual fire safety inspections with local fire departments; arranging and coordinating internal safety inspections; and implementing solutions to identified safety deficiencies

Rich Products Corporation New Britain, CT.

Maintenance Manager 12/2011 - 4/2012(Promoted)

Managed the maintenance dept. responsible for maintaining the plant's equipment, building and facilities. Provided technical expertise regarding maintenance, electrical, mechanical and hydraulic engineering. Mentored and coached mechs. /techs. to optimize their performance. Communicated performance standards, recognized and rewarded individual, team accomplishments and counseled performance problems. Ensured all mechanics /technicians had the resources and capabilities to effectively accomplish their responsibilities. Directed the analysis of mechanical and operational problems on plant equipment while overseeing the planning and implementation of corrective actions. Oversaw the scheduling of preventive maintenance and inspections of plant equipment ensuring no disruptions to the production schedule. Developed, maintained and reported required operational information to management on the performance of production equipment. Kept abreast of the latest manufacturing technologies and systems.

Managed requisitions for maintenance repair of production equipment, for machine parts and manufacturing supplies

Implemented improvements in machinery, equipment and in manufacturing methods

Prepared major equipment bids and approved the purchases of new equipment as appropriate

Represented the company's position and interest in dealing with outside contractors, vendors, and engineering consultants

Unilever North America MCO Clinton, CT.

Operations Leader/Manager 2/2010 - 8/2010(Plant closed)

Provided leadership guidance, problem-solving skills for production/manufacturing and compounding, weigh area depts.; through project/process coordination, improved the performance of production units and assets through staff leadership. Directly managed 4 supervisors, 32 hourly (non-union) personnel and indirectly, approximately 100+/- hourly (non-union) and temporary personnel in a 24/5 manufacturing operation implementing new and innovative concepts for improving work performance, productivity, employee job and customer satisfaction. Experience with scheduling, identifying job scopes, defining project priorities and obtaining internal and external approvals. Responsible for overseeing various projects and consulting with project managers. Led by direction and examples in a way that reinforced a culture of zero accidents or incidents. Organized, enabled and supported staff in becoming self-directed in achieving the goals of the business, providing guidance and feedback so they can perform at their optimum and continue to develop to their full potential.

Responsible for establishing and executing short, medium and long-term strategies, goals and improvements of the Process and Packaging business units that reduce the cost of goods per unit

Identified objectives, resource allocation, accountability for resource (time, $, people) expected deliverables and effectiveness

Responsible for all finished goods processing, packaging and materials

Directed the consistent production of quality products according to the planned schedule

Considered the relative costs and benefits of potential actions for manufacturing and operational decisions

Performed, evaluated and appraised annual performance reviews with departmental supervisors

Assisted in the preparation of budget planning and accounted for the cost of personnel, equipment, and operations

Provided guidance and direction to subordinates, setting performance standards and monitored performance

Provided related technical, administrative, and managerial support to assist in meeting the operational objectives of the organization

Client focused, conducted business in the highest ethical manner and promoted behavior designed to enable each member of the facility the ability to achieve personal and professional satisfaction through their daily activities

UTC Corporation, Pratt &Whitney OEM/Aftermarket Overhaul & Repair Operations East Hartford, CT.

Business Unit Leader/Manager 6/2008 - 2/2010

Provided leadership through team building, establishing aggressive short and long-term plans that supported

Aftermarket Services growth initiatives for 2 business units-Induction and Special Processes with responsibilities for talent retention, employee/team skills training and compliance. Experienced with Pratt & Whitney, General Electric, Rolls Royce and IAE manufactured engines. Supervised projects, engineers responsible for component repair shop operations.

Promoted a productive working environment with high morale and a commitment to quality. Worked with Environmental Health and Safety to assure that in-house and contract staffs are receiving all required occupational safety training. Measured and monitored productivity, performance and best practices. Experienced in planning, project management & development, execution and budgeting. Oversaw the implementation of OEM repairs and approved engineered developed repairs of Inlets, combustors, hubs, vanes and cases. Managed repair processes, reviewed engineering reports and estimates to customers documenting developed procedures for damaged components. Managed NDT Inspectors, inspection using white light and UV oscillating borescope for final inspection of components containing internal ports and internal core passageways, Liquid Penetrant Inspection (LPI), Fluorescent Penetrant Inspection (FPI), Magnetic Particle Inspection (MPI), Coordinate Measuring Machines (CMM) internal and exterior dimensional Inspection, Re-machining of parts prior to buildup. Managed depts. for Shot-peening, Grit and Plastic media blast stripping, Water jet blast, X-Ray inspection, Aqueous- Ultrasonic agitated immersion lift tank clean line system for degreasing and cleaning of high intensity metal parts. Special Processes, thermal spraying (air-plasma spray, HVOF).

Increased customer Market Feedback from 4.0 to an impressive 6.0 of a maximum 7.0

Eliminated waste from old processes and incorporated visual controls to average a 50% reduction in On Time Delivery

Co-chair of the Process Risk Analysis team for machinery, equipment and unsafe conditions

Team leader for the employee engagement management communications team and the global cost savings initiatives team

Assisted in the preparation of budget plans and accounted for the cost of personnel, equipment, and operations

Coached and mentored subordinate staff

Directly responsible for the supervision of departments day to day operations, and disciplinary procedures

Reviewed and approved weekly work schedules

Provided guidance and direction to subordinates, including setting performance standards and monitoring performance

Knowledge of business and management principles involved in strategic planning, resource allocation, human resource modeling, leadership technique, production methods, and coordination of people and resources

UTC Corporation, Pratt &Whitney East Hartford, CT.

Machine Tool Services Supervisor/Maintenance Supervisor 2/2006 - 6/2008 (Promoted)

Supervised facilities and machine maintenance, plumbers, carpenters, millwrights, mechanics, electricians and electronic technicians servicing and maintaining the production machinery and equipment in the East Hartford After market Overhaul/Repair facility and managed day-to-day activities, direction of the hourly bargaining unionized Machine Tool & Facilities Services group that provides maintenance and repair for the office building, shop floor machinery and engine repairs, also maintaining the utility, auxiliary equip. and mechanical infrastructure. Ensured that preventative maintenance, facilities maintenance, including labor, materials, and contracted work was completed efficiently. Conducted internal audits of expenses related to maintenance and construction projects to ensure accurate reporting of time and materials.

Ensured equipment reliability and the repair of the building, equipment and production machinery daily

Managed capital projects and the alteration or modification of existing equipment

Involved with the design and/or installation of plant equipment and generated capital appropriation request documentation to support improvement projects

Advanced working knowledge in continuous improvement initiatives

Co-chair of the Process Risk Analysis team for machinery, equipment and unsafe conditions

Directly responsible for the supervision of departments including employee training, scheduling, day to day operations, and disciplinary procedures

Bayer Corporation, Pharmaceutical Division West Haven, CT.

Millwright Lead Man 8/1997 - 2/2006

Physical and facilities plant management. Ability to read blueprints and technical manuals. Experience in building systems, HVAC, plumbing and electrical. Provided technical and supervisory support of carpenters, mechanical and electrical technicians servicing and maintaining the on-site utility plant and facility infrastructure including the 600lb Steam Plant.

Selected as leadsman and trainer

Repaired and serviced steam generation plant machinery, auxiliary equipment, HVAC air handling units, A/C&R associated equipment, chilled water system, exhaust systems,

Repaired and serviced production support equipment (dust collectors), pumps and valves

All general facilities/building maintenance and grounds upkeep

Military Experience

United States Navy, Naval Submarine Support Facility, Groton, CT 1986 - 1988

Responsible for the repair, maintenance, charging of air conditioning, refrigeration and oxygen/nitrogen systems and components

Performed preventive, corrective maintenance on reciprocating and centrifugal air conditioning plants and on reciprocating refrigeration auxiliary parts

United States Navy, Machinery Division, USS LaSalle (AFG 3) 1984 - 1986

Responsible for operation and maintenance of a Navy 600 PSI steam propulsion plant and its auxiliary equipment

Responsible for the on loading and testing of potable water

Operated, maintained and repaired main engines, steam turbines, ship's turbo service generators, reduction gears, shaft seals, evaporators, lube oil purifiers, lube oil pumps, sea water systems, fire pumps, condensate and auxiliary condensate pumps

Education

Master of Business Administration Albertus Magnus College Graduated 01/2008

Master of Science in Management Albertus Magnus College Graduated 03/2007

Bachelor of Science in Business Management ”Magna Cum Laude” Albertus Magnus College Graduated 09/2005

Associate of Science in Business Management Albertus Magnus College Graduated 06/2004

Heating Ventilating Air Conditioning/Refrigeration Baran Institute of Technology Graduated 08/1997

Honorable Discharge U.S. NAVY 08/1990

Machinist Mate, (E-5) “A” School U.S.NAVY 1984-1988 (90)

Machine-Tool&Die Eli Whitney R.V.T.S. (High School) Graduated 06/1983

Licenses and Certifications

*TPM Facilitator (Total Productive Maintenance/Lean Manufacturing) *EPA Certification (Universal)

*ACE Associate (Continuous Improvement) (UTC/Pratt & Whitney-trained) *Certified for confined space entry

*Contractor Coordinator (OSHA/NFPA 70E)

*OSHA 30 Hour *State of Connecticut Certified Emergency Medical Technician

*Board of Certified Safety Professionals (BCSP)

oSafety Trained Supervisor (STS)

*HVAC Technology, 1560 hours

Contact this candidate