Customer Service Quality Control

John Lorenzo

** ***** ***** ***** *****, NJ ***** 848-***-**** (cell) ************@***.***

EDUCATION

Central Career School, South Plainfield, NJ, completed 10/2015

Business and Technology - certificate of completion

Citone Institute/Lincoln Tech, Edison, NJ, completed in 2000

Help Desk Analyst - certificate of completion

TECHINICAL SUMMARY

Software: Installation and configuration of operating systems. MS office

(Word, Excel, Power Point, Outlook) QuickBooks, UPS, FedEx and DHL

international shipping software.

Hardware: Personal computer (IBM Compatible) components including hard

drives and memory; video cards, as well as printers, etc.

EXPERIENCE

World Wide Staffing/ Pratt Industries – Dayton, NJ 1/2014 – 10/2016

Shipping Office clerk / Assistant supervisor

Process orders in company software

Print out all ucc labels for pallets going out

Coordinated and routed truck drivers to designated docks to be loaded for shipment

Delegate work orders to forklift drivers for picking and loading

Daily cycle counts (inventory)

QC (quality control) final check on orders to make sure they are correct before getting loaded

Scan & email all inbounds to appointed personnel be added as inventory in AS400 software

Keep track of all office and PPE (safety supplies) and make request to reorder as needed

Do daily safety walks and checks on equipment, drivers, etc. to ensure all is up to OSHA standard

Participate and oversee daily safety meetings prior to starting our shift

Email all daily production work final results and any issues with outbounds, etc.

Scanned bills of lading from shipments on previous day for electronic filing and emailing to clients

Verified and billed out shipped orders

Filed physical paperwork so as to maintain both electronic and paper files.

Generated bills of lading for orders pending

Produced EDI reports for daily meeting (status of pending shipments)

Manifested small shipment order paperwork via UPS, FedEx

Used RF scanner on mobile computer to scan carton IDs and produce ucc labels for shipment cartons

Palletized orders and shrink wrapped and banded together for loading on trucks

Did inventory / quality control

Aramark Corporation/Amerada Hess – Woodbridge, NJ 2008 – 2014

Shipping/ Receiving /Mailroom/Messenger

Received and logged in all packages/mail for Woodbridge Hess

Delivered packages and mail throughout the building

Shipped any and all documents, products, etc. as requested by staff or clients

via UPS, FEDEX, or DHL

Operated Pitney Bowes machinery for USPS shipping/postage

Answered calls and took requests via e-mail (MS Outlook)

Messengered mail to NY Hess and other local branches

Organized stock room to be equipped with shipping materials

Overall customer service for Hess building in Woodbridge

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