Customer Service Data Entry
Resume:
Janna Gonzalez
Goshen NY, *****
Email: **********@***.***
Work Experience
Clinical Trial Coordinator 2015- Present
Becton Dickinson, Franklin Lakes, NJ
Knowledge in clinical trial contract's management and agreements such as clinical trial agreement (CTA), confidential disclosure agreement (CDA), investigator agreements (IA) and financial disclosure agreements (FD)
Coordinates all clinical disclosure activities, acting as primary intermediary between the disclosure vendor and firm contacts.
Invoice reconciliation using company budgeting software systems such as SAP/CoPat.
Accountable for Accounts Payable and Receivable transactions, ensuring accurate processing of payments.
Responsible for data entry of clinical trial results into Clinical Data Management (CDM) systems such as Clindex.
Knowledgeable and proficient with using Microsoft Office (Word, Excel, Outlook, etc.).
Ability to type 55wpm.
Quality Control, Scanning and uploading of clinical trial documents into the electronic Trial Master File (eTMF).
Responsible for archiving completed clinical trial study documents.
Provides administrative support to senior level managers as needed.
Ability to multitask and prioritize workloads based on business needs.
Vast understanding of clinical trial documents, including the Electronic Trial Master File's (NextDoc's, Veeva, Etc.).
Self-motivated and able to work independently with little supervision.
Continuous gain of customer service experience.
Perform other miscellaneous tasks as requested by management.
Administrative Assistant (Manager) 1991 -2014
Secretary C.M.G. Vending Ent. Inc., Union City, NJ
Filled UCC-FORM (Uniform Commercial Code) orders.
Sell and Educate potential and current customers about our services and standards.
Create proposals and contracts for salespersons.
Performed Corporation searches using Business Entity Database to ensure loan qualifications.
Copied, Filed, Stored, Scanned and Uploaded essential documents.
Provided administrative support to senior level managers.
Completed Data Entry Tasks.
Communicated and coordinated events/activities between vendors and clients.
Stored, organized and managed essential company documents.
Accountable for Accounts Payable and Receivable, Payroll, Bank deposits and Posting vending income on ledgers.
Completed daily checks and balances from petty cash.
Answered phones and dispatched the appropriate mechanics and collectors for equipment servicing.
Utilized software spreadsheets for budget and expense reporting.
Accountable for juggling about 600 specific customers' needs each month.
Responsible for scheduling appointments and preparing presentation materials.
Property Manager (Secretary)
Property Management Company LLC. Union city, NJ 2000-2014
Leasing Consulting.
Customer Service Skills.
Complete detailed move-in and move-out inspections.
Conduct lease signing and ensure accuracy of all lease documents.
Ensured Approved applicant's move-in process.
Leasing files and administers notices.
Financial Reporting.
Responsible for rent collector including initial & follow up calls.
Construction and maintenance issues.
Self-motivated and able to work independently with little supervision.
Completed Daily Checks and Balances from petty cash.
Accountable for Accounts Payable and Receivable, Payroll, Bank deposits.
Knowledgeable and proficient with using Microsoft Office (Word, Excel, Outlook, etc.).
Ability to type 55wpm.
Copying, Filing, Scanning and Uploading.
Completed Data entry tasks.
Prepared and Attend Meetings.
Ability to manage multiple priorities.
Telephone coordinating between tenant and landlord.
Ensuring accurate processing of payments.
Ability to multitask and prioritize workloads based on business needs.
Assistant Bookkeeper 1989 - 1991
Paramount Vending Ent., New York, NY
Responsible for timely and accurate bookkeeping.
Communicated and coordinated events/activities between vendors and clients.
Completed daily checks and balances from vending collectors.
Dispatched calls to the appropriate mechanics for equipment servicing.
Accounts Payable and Receivable.
Education
Associates Business Administration - White Plains, NY 2002
Certificates
Clinical Trial Agreements
SOP Regulatory Matrix
Financial Disclosure Reporting
E-Learning Lab Safety
E- Learning Bloodbone Pathogens
Site Select, Qualification Clinical Studies
Protocol Departures
CCD Training
Trial Master File
Data Entry Management
Icertis-Contract Mangement
SAP-Net Wearver Portal
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