Summary

A Project Manager with strong people skills, experienced at leading a portfolio of software implementation projects. Known for effective change management, business analysis, detailed reporting, and written and oral communication skills.

Core Competencies

Project Management

Change Management

Business Analysis

Project Design

Technical Writing

Training

Budget Planning and Preparation

Computerized Maintenance Management (CMMS)

Risk Analysis

Work Flow

Effective Communication Skills

Cost Analyses, Estimates, Projections

Structured Query Language (SQL)

Microsoft SQL Server, Oracle, Sybase DBMSs

International Experience

Enterprise Resource Planning (ERP)

Use Cases

Gap Analysis

Data Replication

Ability to Work in a Multilingual Environment

Microsoft Project

Microsoft Visio

Microsoft Publisher

MadCap Flare

Camtasia Studio

WordPress Blogs

SharePoint

Social Media

Experience

SpecTec, Inc., Louisville, KY, Project/General Manager, Business Analyst, Technical Writer

January 2003 – September 2016

SpecTec is a leader in the field of computerized maintenance management solutions (CMMS) for the maritime and offshore drilling industries.

Coordinated sales, finance, administrative, and consulting activities of two offices, one in Houston, TX, and one in Miami, FL, with a $2.5 million budget.

Oversaw sales efforts to expand business in the oil and gas market, and helped to acquire clients such as Vantage Drilling ($1 million) and BassDrill ($0.5 million).

Planned, coordinated, and executed the implementation of CMMS software across a fleet of vessels for clients such as American Seafoods Group ($1,000,000), Totem Ocean Trailer Express ($1,000,000), Arctic Storm ($300,000), Cruise West, the Alaska Marine Highway System (AMHS), and the National Oceanic Atmospheric Administration (NOAA).

Executed other ad hoc projects, such as training, database development, back-end SQL database manipulation, and PowerBuilder reports for clients such as Holland America Line, Royal Caribbean International, Aker Seafoods, Grupo TMM, McAllister Towing and Transportation, and Mercy Ships.

Improved customer satisfaction and efficiency via the analysis of operating procedures to determine gaps, needs, and proper work flows; developed use cases; and formalized standard operating procedures and work flows within the software and throughout the customer’s organization.

Managed change, and navigated clients through the implementation of new systems and processes.

Managed technical issues, risks and priorities. Performed risk assessments and implement risk mitigation plans, which drove additional consulting work.

Generated additional sales by developing positive relationships with clients; negotiated work terms and rates; and secured high billability rates for consultants.

Introduced an advanced training course, which doubled our daily training rates.

Partnered with project sponsors to define success metrics and criteria.

Hired, mentored, and trained new consultants; reviewed employees; delegated work; and adjusted manpower requirements.

Enabled clients to maximize the value of their software investment by writing clear and thorough product descriptions, user guides, and white papers concerning maintenance, procurement, quality and safety, crewing, KPIs, data replication, and other topics.

Created a newsletter and mp4 training videos for enhanced support clients, who paid an extra 2.5% in annual support fees to receive more detailed technical articles and training videos that took users step-by-step through system functionality, greatly enhancing end user acceptance and understanding of our products.

Presided as Product Manager, and overhauled the SFI Coding and Classification System, an account numbering system for technical assets; redesigned all associated output material; and developed a custom support work flow for enhancement requests.

Loadmaster International, Alameda, CA, President

January 2002 – December 2002

Loadmaster was the largest supplier of loading calculation software for the maritime and offshore drilling industries.

Coordinated sales, finance, administrative, and consulting activities for an office in Alameda, CA, with a $1.5 million budget.

Supervised company’s product development department, split between California and Sweden, including a $1.2 million project with the Swedish government involving safety at sea, damage prediction analysis, decision support, and emergency response.

Directed sales efforts, built relationships with executives at client companies, and resolved problems related to overdue payments.

Created and implemented personnel, billing, and accounting procedures, a bonus structure, and an Employee Handbook; reviewed employees; delegated work; and adjusted manpower requirements.

Negotiated contracts for a worldwide network of agents, and mediated disputes between the company and its agents.

Radio Free Cash, Corp., New York, NY, Director of Operations

March 2000 – December 2001

Radio Free Cash was an Internet radio website.

Coordinated daily operations, including supervision of LAN, software, telephony, Internet access, email, and office logistics.

Updated and maintained the company website’s content, design, and database.

Oversaw the customer service department.

Authored and disseminated corporate press releases.

Education

Webb Institute, Glen Cove, NY, 1985

Bachelor of Science, Naval Architecture and Marine Engineering

University of California at Irvine, Irvine, CA, 1992

Bachelor of Arts, Comparative Literature

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