*** ******** ***** *****

Grayson, Georgia *****

770-***-****

acxie3@r.postjobfree.com

OBJECTIVE

To obtain a position in an environment where my knowledge, experience, and skills can be best utilized to benefit the group and company goals.

SUMMARY OF QUALIFICATIONS

Highly motivated professional with excellent counseling, guidance, and assessment skills; in addition to two years of experience in community intervention, group facilitation, and therapeutic programs

CERTIFICATIONS

Certified Anger Management Specialist

Certified Paralegal - EMORY CONTINUING EDUCATION, Alpharetta, GA

EDUCATION

UNIVERSITY OF PHOENIX, Atlanta, GA - MSC in Psychology

GEORGIA STATE UNIVERSITY, Atlanta, GA - Bachelor of Science in Psychology

WORK EXPERIENCE

Counselor, January 2015 to Present

Reunited Counseling & Training, LLC; Decatur, GA

Work with children, individuals, and family members to improve mental health.

Encourage children to discuss emotions and experiences.

Plan, organize, and lead structured programs of counseling, work study, recreation and social activities for clients

Examine issues including ADHD, substance abuse, bullying, anger management, careers, housing, depression, relationships, self-image, and stress.

Attend staff meetings. Contribute any concerns or ideas for client, staff improvement.

Prepare and maintain treatment records and reports.

Collect information about clients through interviews and observations.

Counsel patients individually and in group sessions.

Default Aversion Counselor, February 2008 to December 2013

Georgia Student Finance Commission; Tucker, GA

Advised and informed current and former students regarding their student loan, forbearance, and deferment options.

Accurately maintained all related documents or database information in accordance with company policies and regulatory guidelines.

Responsible for gathering information from clients related to delinquencies and financial situation to help bring the loan to current status.

Reviewed, analyzed, and suggested changes to the household budget, discussed all the options available to resolve the financial situation and provided education in the areas of personal finance and money management while offering encouragement and support.

Part Time Group Facilitator, January 2005 to February 2008

High Impact Training; Atlanta, GA

Promoted self-esteem, responsibility, healthy relationships, good communication skills, self-discipline in appropriate therapeutic setting.

Leveraged relationships within the therapy groups to achieve objectives.

Demonstrated ability to provide direction, motivation, and leadership.

Assisted clients in handling organizational, technical, and procedural changes.

Assigned and structured tasks, using appropriate people skills, to effect positive change in clients.

Managed processes to monitor and maximize performance.

Performed a variety of administrative duties; facilitating rehabilitation and insuring a safe and secure environment

Telesales Professional, October 1998 to November 2005

MCI, Nationwide Credit; Atlanta, GA

Consistently met and exceeded company sales goal by making 400-500 contacts per day.

Increased revenues by resolving assigned accounts, consisting of receiving payments and/or appropriate authorized adjustment of accounts.

Demonstrated leadership capability by training and mentoring new employees by checking the quality of their work and assisting them with phone techniques.

Increased professional development by ensuring integrity of work and reporting self-monitoring performance.

Proven track record of sales success in a high-performance environment.

REFERENCES

Available upon request

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