Customer Service / Administrative Assistant
Resume:
Jacqueline Moore
Glen Saint Mary, FL 32040
Objective:
To obtain a position where I may utilize my professional skills and experience.
Experience:
Everglades Holiday Park Southwest Ranches, FL
March 2015 – October 2016
Accounts Receivables 3-15/10-16
Count cash from day before
Enter in Excel
Enter in Quickbooks
Keep log of overages/shortages
Reconcile monthly
Make reservations for park and pick up
Contact customers when needed by phone or email
Maintain records of deposits
Fight chargebacks
Protects organization's value by keeping information confidential
Assistance to the Office Manager
Everglades Holiday Park Southwest Ranches, FL
Jan 2013 – March 2015
Office Manager 4-13/Present
Administer assistance to the owner and general manager
Co-ordinate schedules, appointments and bookings
Monitor and maintain office supplies inventory
Co-ordinate office staff activities to ensure maximum efficiency
Evaluate and manage staff performance
Recruit and select office staff
Organize orientation and training of new staff members
Coach, mentor and discipline office staff
Design and implement filing systems
Ensure filing systems are maintained and current
Establish and monitor procedures for record keeping
Ensure security, integrity and confidentiality of data
Design and implement office policies and procedures
Supervise office employees
Maintain cash vault
Responsible for petty cash
Contact vendors to reorder products
Assist in Payroll
Clerical duties (answer phones, file, send mail out, respond to emails, etc…)
Sales Representative 2-13/4-13
Open and close cash registers, counting money, and balancing cash drawers.
Knowledge of Gift Shop specials and promotions.
Answer questions regarding merchandise for sale.
Applies positive communication, interpersonal, and leadership skills with guests, (internal and external) at all times.
A minimum of 3 years money handling, customer service and retail experience
Effective communication and interpersonal skills, particularly when dealing with escalated customer issues or in the role of team leader
High degree of self-motivation, goal-orientation and commitment to quality customer service
Ability to use computers, 10-key, electronic cash registers and other equipment
Stock
Assist customers
Clean
Close
Deli 1-13/4-13
Open
Ability to use computers, 10-key, electronic cash registers and other equipment
Stock
Take orders
Provide customer service
Cook foods
Separate foods
Clean
Close
Coopertown Airboat Rides & Restaurant Miami, FL
April 2010 – Jan 2013
Assistant
Waitress
Cook
Sale Tickets
Close
Contact vendors to reorder products
Order food for restaurant
Pay bills
Assist in Payroll
Clerical duties (answer phones, file, send mail out, etc…)
Create spreadsheets as per owner’s request
Pay taxes online
Cover anyone that calls in sick
Run errands
Air Ocean Cargo USA, LLC: Miami, FL
Jan 2010 – March 2010
Sales Manager / Administrative Assistant 1-10/3-10
Receive and send all sales rate requests (Air, Ocean and Land).
Contact vendors to negotiate the best prices for the clients.
Negotiate prices when prices would need to be lower for the clients.
Get new vendors to set up accounts for our company.
Keep all rates up to date.
Keep all files (physical and in server) updated.
Clerical duties (answer telephones, file, etc…)
Arrange pick-ups.
Accounting / Administrative Assistant 6-09/1-10
Receive all payments in Magaya and QuickBooks.
Pay bills when vendor pays invoices.
Print checks for all vendors.
Update the files with payments received or bills paid.
Import and export all bills and invoices daily.
Process all drivers work.
Request Telex Releases / Express Releases.
Confirm receipt of invoices.
Collections (email, phone calls, fax. . .)
Freight Solutions (TEMP): Miami, FL
Oct 2008 – May 2009
Sales Coordinator / Administrative Assistant
Receive and send all sales rate requests (Air, Ocean and Land).
Contact vendors to find the best prices for the clients.
Negotiate prices when prices would need to be lower for the clients.
Get new vendors to set up accounts for our company.
Enter all information for warehouse receipts when needed.
Track all shipments.
Keep all files (physical and in server) updated.
Clerical duties (answer telephones, check mail, file, etc…)
Arrange pick-ups.
Mivasa Worldwide (TEMP): Miami, FL June 2008 – Aug 2008
Purchasing Assistant (Temp Position)
Contact vendors to confirm the purchase orders.
Receive estimated arrival times on all files.
Follow up on the status of the shipments.
Request invoices and attach them to the files.
Handle freight and shipping charges on all shipments.
Arrange pickups.
Call vendors and get status on shipments.
Clerical duties (answer telephone and handle emails).
Greet vendors and clients.
DHL Express (TEMP): Miami, FL Mar 2007 – June 2008
Administrative Assistant (Temp Position)
Handle reports (keeping track of all shipments) for clients using macros.
Assist in Payroll.
Handle all proposals for sales reps for Miami and Ft. Lauderdale.
Interact with clients through emails and phone calls.
Order office supplies and promotional items.
Maintain all office equipment in working order.
Greet potential and regular clients for the sales reps.
Track and trace shipments.
Apollo Ship Chandlers, Inc. /Discovery Miami, FL Mar 2004 - Jan 2007
Risk Management Coordinator / Administrative Assistant 7/05-1/07
Print, review, fax, copy medical files.
Email agents and crewmembers regarding medicals and their status.
In contact with international agents.
Open and distribute mail accordingly.
Update HR System.
Supervised check requests for maintenance, wages and invoices.
Overlooked crewmembers regarding their medical status while on medical leave.
Maintain monthly spreadsheets.
Maintain legal and medical files.
Reservation Specialist 3/04-7/05
Print, review, fax, copy reservations
In charge of hotel reports.
Confirm hotel room reservations.
Resolve reservation and hotel problems.
Enter cruise and hotel reservations.
Acted as operator as needed.
GC Services Huntington, WV Mar 2003 - May 2003
Telephone Customer Representative
Received and posted payments into database.
Assisted customers with their bills and service concerns.
TeleSpectrum Worldwide: Huntington, WV Jan 1998 – Mar 2002
Telephone Service Representative
Sales: Products and services
Skills
Typing
Proficient in Microsoft Word, Excel and Outlook
Bilingual (English & Spanish)
Focus
Comet
NPTS
Magaya
QuickBooks
Sugar
Internet Savey
Education
2004 - 2005 Management Resources Institute Miami, FL
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