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Customer Service Management

Location:
Vienna, VA, 22180
Posted:
November 15, 2016

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Resume:

Jeanette A. Bamberg

acxibm@r.postjobfree.com

843-***-****

Logistics / Shipping & Receiving / Administrative Asst. / Customer Service

Inventory Planning and

Forecasting

DOD Contracts Support

Logistics Support and Analysis

Customer Service

Navy Contracts Support

Material Planning

Shipping & Receiving

Administrative Functions

Warehousing

PROFESSIONAL EXPERIENCE

Booz Allen Hamilton Engineering Services, LLC, September- Present

Engineering Asset Specialist

Prepares shipments selects appropriate shipping container; packs items to ensure safe delivery. Distinct knowledge of Parts Supplier processes and issues. Knowledge of the product and parts.

Prepares items to be shipped against DD1149 and Trouble Ticket to ascertain that quantities, destination, and routing are correct.

Receives and unloads incoming materials and compares information on packing slip with purchase order and or RMA’s to verify accuracy of shipment; may process return shipments from customers.

Work with Vendors when any issues occur on shipping or receiving of material.

Maintain shipping, receiving, limited life and calibration logs on SharePoint.

Sorts, counts, packages, labels, insure, unpack, and/or logs inventory which is shipped or received. Prepare shipping documents via FedEx, UPS, and Bill Lading etc.

Inspects shipments for damages or defects; records discrepancies or damages and notifies supervisor and/or purchasing personnel.

Delivers items to requisitioning departments and obtains authorized signatures for accepted items.

Maintain department database, prepare routine reports, and file shipping/receiving records

Inventory of all equipment in Warehouse including Government Property.

Process Government Property Forms and Tag equipment value of 2 million dollars.

Training and Operating the TRMS System including inventory (Scanner) of tool in warehouse

Assist with Quality Inspections regarding Shipping and Receiving and Government property.

Training and Operating the WASP System, Inventory (Scanner) cycle counts, shipping and receiving task. Print all tags for material.

May operate dolly, pallet jack, and/or forklift in loading and unloading supplies and equipment.

Identify all Limited Life items received into the building, complete inventory monthly on these items and forward monthly report to QA manager and Logistics manager.

Inventory and manage all calibrated equipment monthly, including getting quotes for items that need to be calibrated and working with the vendor.

Report monthly report on shipping and receiving of materials.

Complete inventory reports on all material in WASP as needed.

Follows established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, environmental, and/or infection control standards.

Performs miscellaneous job-related duties as assigned, Experience in AS9100 or ISO environment.

Solvay Chemical Company April 2014- August 2014

Shipping and Receiving Clerk (Contractor) Charleston, SC

Prepares and maintains records of merchandise stored, issued, received, and/or shipped.

Use SAP and Sterling system to process all paperwork.

Outline inbound operations including quality of inventory and receiving of inventory. Chart outbound activities, including fulfillment of activities and transportation to customers.

Process all Invoices for shipped and received chemicals in warehouses.

Print all labels for drums, totes and Cylinders for three warehouses and for all other units.

Inventory using cycle counts on all chemicals in all three warehouses (Organic, Briquest & Halides). Prepare shipping documents via FedEx, UPS, and Bill Lading, etc.

Create word processing spreadsheets.

Data collection and report processing

Send and receive email.

Document management issues

Handle all customer issues with invoices via telephone and email.

Check in and check out all truck drivers with proper paper work.

Document management issues.

Word processing, spreadsheet development.

Data Collection and financial analysis.

Send and Receive emails.

Berkeley Chamber of Commerce December 2012 – April 2014

Office Support/Marketing (Contractor) Moncks Corner, SC

Set up for meetings/events

Complete mailings and RSVP list for meetings/events

Send and receive emails.

Network with local business attending meetings/events

Answer telephone calls, filing, coping and mailings

Data collection and report processing

Send and receive email.

Document management issues

Create spreadsheets, input data for all chamber members

Promote Berkeley Chamber to local businesses Document management issues.

Data Collection and financial analysis.

AC First October 2011-April 2012

AWARDS Analyst (CONTRACTOR) Bagram., Afghanistan

Oversee all Non-Rolling Stock

Ship and process container for customs assembly and dis assembly materials.

Supervise Inventory Clerks, handled all supervisor issues with clerks including TOL.

Ammunition storage, issue, receipt, preparation of accountability procedures.

Performs data entry using AWARDS. Adjusts equipment configurations in AWARDS.

Accomplishes receipt processing maintenance work orders, inventory adjustments.

Performs bar code scanning operations. Applies bar code labels to equipment.

Use of AWARDS query module to obtain information.

Distinct knowledge of Parts Supplier processes and issues. Knowledge of the product and parts.

IUID processes and RF Tagging

Reviews Orders, and identify impact and constraints to SDS operations.

Complete inventory reports as needed and report to military

Attend supervisor meeting with the military

Receive a medal of honor from military job well done with inventory Laydown Yard.

Accepts and performs other duties as assigned based on workload and requirements.

Responsible for completing daily inventory and shipment of containers

Stanley Associates GMASS/APS5 November 2009 – March 2011

Logistics Analyst II (Contractor) Kuwait, Camp Arifjan

Was the lead on all Shipping, receiving and process containers for custom and process all materials in containers.

Logistics management plans and guidelines, including Integrated Logistic Support Plans.

Outline inbound operations including quality of inventory and receiving of inventory.

Chart outbound activities, including fulfillment of activities and transportation to customers. Prepare shipping documents via FedEx, UPS, and Bill Lading etc.

Performed inventory of products valve of two million dollars delivered for buildup of the trucks. Distinct knowledge of Parts Supplier processes and issues. Knowledge of the product and parts

IUID processes and RF Tagging

Head Logistics Analyst in one warehouse and trainer for new staff

Development and implementation of information management systems to provide data and reports regarding logistics support; analysis of data on standardization and interchangeability of parts to expedite logistic activities

Support Navy electronic system contract. AWARDS, CMPRO, VPN system and Govt. Property Systems including daily inventory counts of all five warehouse.

Goodwill Inc. Lower South Carolina April 2007-November 2009

Training and Employment Specialist/Special Needs Clients North Charleston, SC

Job Training and job search.

Resumes assistance

Supervisor of Warehouse and staff.

Life Skill, assist with living, appointments, transportation.

Complete daily case notes on client, attend team meetings to assist client to be self-sufficient.

Supervise employees in the warehouse

Job development with businesses to place clients

Assist clients with on the job training as need.

Assist clients in all ways to become self-sufficient.

Document management issues.

Word processing, spreadsheet development.

Data Collection and financial analysis.

Send and Receive emails.

Rural Opportunities Inc. June 1999 – March 2002

Special Programs Manager Gettysburg, PA

Job development with businesses to place clients

Assist clients with on the job training as need.

Assist clients in all ways to become self-sufficient.

Document management issues.

Word processing, spreadsheet development.

Data Collection and financial analysis.

Send and Receive emails.

Supervise seven staff members

Travel stateside to meetings and conference as needed.

Assist with writing grants for program funding.

EDUCATION & TRAINING

Bachelor of Arts in Supply Management July 2017

Ashford University

WLC (Workforce Leadership Council) April, 2015-present

Co-Leader for community relations

NOTARY PUBLIC, SOUTH CHAROLINA FEBRUARY 17, 2026

Lean Six Sigma Certificate

Boeing Training Center May 2011

Defense Acquisition University

CLL013 DOD PACKAGING

CLE040 IUID MARKING

CLM200 ITEM UNIQUE IDENTIFICATION

ACQ101 FUNDAMENTALS OF SYSTEMS ACQUISITION MANAGEMENT

TOTAL QUALITY MANAGEMENT TRAINING



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