Luke Pool

***** **** ***** ****, ********, Arizona 85379

507-***-****

acxi8k@r.postjobfree.com

Retail/Sales Management

- Qualifications Profile

Resourceful, detail-oriented, and highly analytical professional with extensive background in overseeing retail, sales, and

marketing operations toward growth and advancement. Adept at providing excellent customer service to guarantee client satisfaction,

meet guests’ expectations, and ensure customer retention. Skilled in motivating, training, and spearheading teams of professionals

to consistently acquire personal and company goals. Technically proficient with Microsoft Office Suite.

- Professional Experience

Luxottica Retail - Rochester, MN; Glendale AZ (2006–Present)

Retail General Manager Mar 2010–Present

Sales, Marketing, and Retail Strategies

Carry out various sales strategies and resources to guarantee accurate completion of all sales transactions

Formulate an action plan for enhancement and define areas of opportunity

Ensure complete compliance with all operating policies and procedures including merchandising and store presentation as well as

timely and accurate implementation of approved marketing programs and promotions

Client Relations and Retention

Guarantee provision of first-rate experience to every guest by consistently conducting training and modeling of the playground rules

to all team members

Establish and cultivate strategic association with the Target Optical doctor in respective states to ensure the delivery of

convenient, collaborative, and consultative eye examination experience

Cross-functional Leadership and Organizational Collaboration

Render effectual support to team members in understanding that both playground rules and being guest ready are the two fundamental

success factors to exceed guests’ expectations

Train team members the value of accountability

Work closely with RTL and the Optical Team in completing monthly store visit form for review

Administer various facets of human resource management including recruiting high-caliber talents, maintaining a bench of prospective

applicants, and understanding the operational routine of the best performing team members during peak traffic

Maintain frequent coordination with team members to discuss current performance and development of strategies to build the doctor

and the retail business

Process Improvement and Problem Resolution

Conceptualize viable action plans for immediate and future development in collaboration with the team members

Conduct annual performance review, monthly coaching conversations, and staff scheduling to meet business needs

Administer weekly payroll preparation, physical inventory, and paperwork of new hire and existing personnel

Generate schedules based on account business trends, forecast, and host traffic

Growth and Development Impacts

Established a reputation in the company for surpassing store sales plan for six consecutive years; as well as for spearheading the

region in adhering to established key performance indicators (KPIs) in 2013 and 2015

Played a pivotal role in streamlining the operations of underperforming stores in Glendale, Arizona and Rochester, Minnesota

Earned nomination as team captain in the region in 2012

Made substantial contribution in developing a culture of growing customer count through various business driving behaviors

Received selection as top dog recipient in 2011, 2013, and 2015 for exemplary work performance

Staples - Austin, MN

Sales and Operations Manager Jul 2006–Mar 2010

Sales Strategies

Assumed full accountability driving profitable sales and margin while minimizing variability and improving performance year over

year

Cross-functional Leadership and Organizational Collaboration

Spearheaded a team of managers and associates focused primarily on the small business customer through teaching, coaching, and

motivation

Guided all managers and supervisors to establish a culture of consultative selling and total solutions while focused on the

customer’s needs

Drove efforts to maintain a competitive workforce by attracting, coaching, and retaining talented candidates for key roles

Client Retention

Fostered a consultative and customer centric environment

Guarantee that the store culture demonstrates Staples values and commitment to the community

Process Improvement

Promoted sense of energy, ownership, and personal commitment

Growth and Development Impacts

Obtained top 5% in the Staples brand for all major selling metrics

Successfully surpassed company expectations for net profit and shrink in three consecutive years

- Education

Bachelor of Science in Marketing (Online): 2006

University of Phoenix, Tempe, AZ

- Professional Development

American Board of Opticiancy License: State of Arizona (Valid Until: Feb 2019)

American Board of Opticianry

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