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Customer Service Medical

Location:
Rocky Mount, NC
Salary:
14-17 hourly
Posted:
November 16, 2016

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Resume:

Charlene L Rownd, CMA, PBT, MOA

*** *** ****** ****, ***** Mount, NC 27801

E-mail: acxi7t@r.postjobfree.com or FB Page: Charlene Rownd (Charlene Langston)

Phone: 910-***-****

OBJECTIVE: Successive career where my skills and abilities can be utilized and valued.

EDUCATION: -Certification in Medical Assisting/ 2 Yr. Associates in Applied Science

Miller-Motte Technical College 2005-2007

Wilmington, NC

-Phlebotomy

Southeastern Community College 2005

Whiteville, NC

-Fayetteville Technical Community College

Undergraduate studies 2003-2005

Fayetteville, NC

-Robeson Community College

Undergraduate studies 2005 and

Cosmetology Graduate 1984, Lumberton, NC

-Lumberton High School Graduate

Lumberton, NC 1980

Managerial Skills:

Record keeping, accounts payable and receivable, assisting other staff members, planning, organizing, and communicating effectively.

Computer Skills:

Microsoft Word, Excel, PowerPoint, and Access

Installation and usage of updated software

Web design, Adobe programs, photo programs, and Photoshop

Restoration, via computer, of old or damaged photo keepsakes

EMR medical records - several

Experior Medical Software Programs

Administrative Skills:

•Keyboarding and use of Multi-line phone systems

•Effective budgeting

•Communicating effectively

•Monitoring/Assessing performance

•Obtaining and seeing to the appropriate use of equipment,

facilities and materials needed to do certain work.

•Identifying complex problems and develop/evaluate options and implement

solutions.

EXPERIENCE:

Tiny’s Lakeside Grill, White Lake, NC

03/2012 to Present

Co-Owner and Operator

•Customer Service

•Greeting and taking orders accurately in a fast pace business

•Order food and supplies

•Manage bookkeeping and Payroll

• Hiring, training, and maintaining part time employees

• Controlling Waste

•Deep Cleaning the Facilities

CMA/Office Assistant at Carolinas Pain Institute in Supply, NC

06/2010 to 01/2012

•Greeting and directing patients

•Customer Service

•Appointments and Admitting Patients

•Order supplies, stock, and maintain all inventory

•Vitals and Administering Medications

•Receptionist

•All Clerical and Bank Deposits

•Assist Physician

•EMR operator, Updating and maintaining electronic medical records

•Referral appointments

•Obtaining insurance verification and authorization

•Arranging for hospital admission and laboratory services

•Responsible for updating chart information, including temperatures, blood pressure and

pulse of all patients.

•Draw of patient blood and urine in a clinical setting

Certified Medical Assistant/ IT (computer) Electronic Medical Records at

Knox Pediatrics’ in Wilmington/Supply, NC – 02/2009 to 06/2010

•Triage and check-in of pediatric patients and their parents

•Referral appointments and follow-up visits

•Instructor and programmer for EMR program on 20 plus computers

•Admitting and scheduling patients for referrals and hospital admits

•Cola lab operator

•Order, stock and maintain inventory

•Assist physicians when ordering immunizations, caths, nasal suctions, circumcisions, sutures, blood draws, finger sticks, lab tests, B-12 and toradol shots, medications, etc.

Receptionist/MOA/CMA at Internal Medicine in Burgaw, NC

06/2007 to 10/2008

•Greeting and directing patients

•Answering telephones

•Updating and maintaining electronic medical records

•Obtaining insurance verification and authorization

•Admitting and scheduling patients

•Processing insurance claim forms

•Arranging for hospital admission and laboratory services

•Patient and insurance billing

•Medical collections

•Accounts receivable and payable, bookkeeping and other duties that are required for efficient health care delivery and reimbursement.

CMA/Medical Records/ Computer Clerk at Federal Point Family Medicine, Carolina Beach, NC – 03/2006 to 03/2007

•Primarily assigned to check in patients for their physician’s appointment.

•Responsible for updating chart information, including temperatures, blood pressure and pulse of all patients for a doctor and a physician’s assistant.

•Delivered and administered daily doses of oral medications.

•Updating charts (while under supervision of floor RN) to reflect changes in patient conditions.

Phlebotomy Clinical at Southeastern Medical Center,

Lumberton, NC- 2005

•Draw of patient blood in a clinical setting

•Prepare draws for laboratory departments

•Stock and inventory of phlebotomy supplies

•Computer regulated patient draws

Owner/Operator of “Foto Unlimited” Studios and Lab in Lumberton, NC – 1982 to 2005

•C41,EP2, Durst, Kreonite, Buick, and Fuji machine operator, maintenance, and repair on

daily, weekly and yearly levels

•Trained employees to process and sale

•Provided customer service

•Scheduled appointments

•Records management

•Processed film and produced high quality portraiture

•Location and Studio photography

ACTIVITIES:

-NCID User-

-CPR Certified-

-AAMA Credentialed-

-JCAHO Accredited-

- President’s List 2005-

-Business owner for over 20 years-

-Photography-

References:

1. Ann Marie Colbert

Southeastern Regional Medical Center

Quality Management Division

Phone: 910-***-****

Email: acxi7t@r.postjobfree.com

2. Mary K. Lassiter

Southeastern Regional Call Center

Phone: 910-***-****

Email: acxi7t@r.postjobfree.com

3. Penny Johnson – Federal Point Medical Center

Co-worker - receptionist

Wilmington, North Carolina

Phone: 910-***-****

4. David Sessoms – Medical Assistant Chairperson/Instructor

Miller-Motte College

Phone: 910-***-****

Email: acxi7t@r.postjobfree.com

5. Nancy Embry, RN – Manager at Federal Point Medical Center

Supervisor/Co-worker

Wilmington, NC

Phone: 910-***-****

6. Randy Colbert

Southeastern Regional Biomedical Technician

Phone: 910-***-****

Email: acxi7t@r.postjobfree.com

7. Glenn Grady – President of the CMA Courses in the Wilmington Chapter

Miller-Motte College - Instructor

Phone: 910-***-****

Email: acxi7t@r.postjobfree.com

8. Teresa G. Jones – Laboratory Technologist

Co-worker at Federal Point Medical Center in Carolina Beach, NC

Phone: 910-***-****

9. Christy P. King – Federal Point Medical Center

Co-worker / Receptionist – Cashier

Carolina Beach, NC

910-***-****

10, Doug Nance – Medical IT

Co-worker

Southport, NC

910-***-****

Several more references upon request….



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