Dave Goodlet

Burlington, ON w 647-***-****

linkedin.com/in/dgoodlet w acxi4t@r.postjobfree.com

SERVICE CENTRES & OPERATIONS MANAGEMENT

Staffing, Finances, Quality Control, Asset, Inventory and Client Relations Management

25+ years of leadership experience in providing exceptional Asset Management to Energy Utilities and PUC’s across Canada to maximize capital investments in their electronic Data Collection equipment. Proactive and resourceful problem solver, blends advanced technical expertise with excellent planning & prioritization skills. Proven record of successes steering cross-departmental policy, process, system and training improvements that deliver measurable results in efficiency and client satisfaction.

Coaches and motivates employees to deliver outstanding results on all metrics. Creates cohesive team environments and encourages staff input to help move business forward. Excels in fast-paced, high-pressure environments that demand astute judgement and decision-making capabilities. Strengths and expertise include:

Project Management

Service Level Agreements

Equipment Servicing & Repair

Process Design & Optimization

Inventory Management

ISO 9001 Standards & Processes / Internal Quality Audits

Operational Planning, Budgeting & Forecasting

Product Lifecycle Management

Variance Analysis & Cost Control

SELECTED ACHIEVEMENTS

Steered the Canadian Service Centre to achieve an over 90% repair completion record over a 25 year tenure, ranking among the top 5% of services centres internationally on virtually all metrics.

Achieved one of the company’s highest customer satisfaction levels over a 25 year period while also keeping repeat repairs to under 1% during this same period.

Achieved a 99% annual maintenance contract renewal rate for Canadian customers over 25 years.

Improved efficiency during the complete repair cycle by implementing ISO 9001 certification standards which included re-engineering, mapping processes and establishing documentation standards.

Key member of the project team that designed, developed and deployed Oracle Work Order and Quotation modules to world-wide Service Operations, with core involvement in determining the functionality requirements of the systems, mapping the new processes, developing new reports & forms, and providing end-user training.

Project managed the development and implementation of a new Annual Preventative Maintenance Program for Florida Power & Light and its regional offices across Florida, after an internal audit identified serious deficiencies in existing practices.

EXPERIENCE AND ACCOMPLISHMENTS

ITRON CANADA INC., Mississauga, Ontario 1988 – 2015

Manager, Canadian Service Centre

Relied upon by this leading provider of Smart meters/Smart Grid Infrastructure, ruggedized RF and wireless data collection handheld computers, communication systems and software to manage the National Service Centre in support Utilities and PUC’s across Canada.

Board member for Itron Canada.

Develops and executes annual operating plans to ensure that the centre has the resources, policies and procedures to consistently meet 72-hour turnaround standards and other Service Level Agreement between Honeywell/ General Dynamics/ Flextronics to meet conditions for over a 90% market share in Canada with clients from B.C. to Newfoundland. Asset Management for our customers range from large corporations such as B.C. Hydro, Union Gas and Hydro Quebec to smaller towns and municipalities throughout Canada.

The fiscal and planning skills needed to prioritize the Annual Business Plan and ensure the prudent use of resources to meet key operational objectives while maintaining annual hardware revenues over $1.3 million.

Recruits, mentors and directs a team of service technicians and support staff.

Serves as an internal auditor for other ITRON departments, collaborating with a cross-functional team to review the complete material handling and manufacturing/ repair cycle and identify gaps and opportunities for improvement. In addition; is a member of our external auditor team to audit existing CSP and other key manufacturers for Itron.

Forecasts, procures and manages the parts & equipment inventory across various product lines, ensuring adequate supplies on hand to meet servicing requirements while avoiding costly overstocking.

Utilizes Oracle ERP & Hyperion Financial systems to track and monitor operating costs while using SharePoint to update quality initiatives to achieve annual ISO re-certification.

Provides Technical Support to the Mexico Service Depot and the Saudi Arabia Service Depot.

Provides field training to clients on the use and maintenance of their equipment.

Relied upon by corporate headquarters in Liberty Lake, Washington to facilitate resolution of complex customer service and equipment repair issues.

UTILITY & ENERGY ASSET MANAGEMENT, Burlington, Ontario 2015 –

Owner/ Consultant

Providing asset management to Utilities to maximize their capital investments in electronic Data and Billing Equipment.

AWARDS & RECOGNITIONS

Outstanding Achievement Award,

For Operational Excellence

Client Services Manager Award,

For Excellence In Customer Satisfaction

COMPUTER & TECHNICAL SKILLS

MS Office (Word, Excel, Outlook, Visio, Access, Project), Oracle ERP Systems

Hyperion Finance Software, SharePoint, Salesforce, ESD Certified IPC 7711/7721 Standard, Labview Diagnostic Modules, SMT Rework Stations, Thermo Chamber, Vibration Table, RF Software Tools,Diagnostic Tools for Electronic Equipment Repair

EDUCATION & SPECIALIZED TRAINING

Electronic Engineering Diploma,

Sheridan College, Brampton, Ontario

Professional Development:

U of T - Project Management- Comprehensive (PMI)

Project Lifecycle Management

CMA - Budget Management

CMA - Finance for Non-Financial Managers

CMA - Multiple courses in Management

CMA - Negotiating to Win

COMMUNITY INVOLVEMENT

Coach and Mentor a Girl’s Softball Team 2001 - 2011

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