Administrative/ Customer Service Manager

Ilana Cherniavsky

Winnipeg, MB, Canada **.*****@*****.*** Phone: 204-***-****

SUMMARY of QUALIFICATIONS

Energetic and self-starting Administrative/Customer Manager with over 9 years of experience in customer service, management and administration.

Possess a B.A. Degree in Business Management specializing in Management and Organization.

Ability to balance multiple projects and priorities with minimal supervision including organizing work plans, scheduling appointments and meetings, coordinating tasks and projects, managing supply orders and inventory and achieving customer service excellence.

Monitored e-mails and telephone calls; opened, sorted and distributed incoming mail, faxes, and other documents; maintained records and filing systems; archived files as necessary.

Managed mid-sized teams of 5-8 staff including scheduling, assignment of daily tasks and responsibilities as well as training and staff development.

Comfortable with technology and Internet including CRM software, SharePoint and expertise in MS Office (Word, Excel, PowerPoint, Outlook).

Possess a valid class 5 Driver License.

PROFESSIONAL EXPERIENCE

Administrative Manager September 2015 – August 2016

Family Owned Business Winnipeg, Canada

Responsible for day-to-day office tasks including maintaining schedule of appointments using Google calendar and maintaining office records such as notes, memos, receipts, emails and attachments using Google docs.

Purchase office equipment by researching emerging products, placing and expediting orders and verifying receipt of purchased goods.

Contacted customers via email and social media; scheduled in-person and videoconference meetings and responded to customer questions via email and telephone.

Researched potential clients by identifying hi-tech areas and startup companies; contacted companies to explore opportunities for business collaboration Complete research on Internet Service Providers in order to gain internet access and connect office equipment including tablets, cell phones, desktop and laptop computers and other peripheral equipment (photocopier, scanner, and printer).

Assisted with office renovations by buying office furniture, painting walls and arranging office space.

Administrative and Customer Manager September 2009 – May 2011

Private Dental Clinic Israel

Responsible for day-to-day office operations and management of front desk including maintaining inventory, issuing equipment, records, receipts or supplies, maintaining appointment schedule for owner and doctors and correspondence with patients, suppliers and doctors.

Ordered and maintained office supplies including dental supplies and equipment; coordinated office maintenance by contacting vendors for assistance or repairs.

Updated clinic’s databases and spreadsheets with patient information to ensure accuracy of data.

Met and greeted patients as well as internal and external clients in a professional manner; responded to in person and telephone questions in a polite and professional manner.

Calculated and processed employee payroll reports from payroll service.

Assistant Manager February 2004 - September 2009

Sport Wertheimer Israel

Provided direct sales and service to customers; utilized product knowledge of footwear, clothing, bicycles and sports equipment from leading brands such as Nike, Adidas, New Balance, Puma, Asics, Mizuno, Saucony, Head and K2 to ensure customer satisfaction.

Assisted with administration, management and hiring processes; supported staffing, training, supervising, coaching, and performance management activities; handled customer service challenges and maintained strong customer relationships.

Managed multiple tasks including market research, generating reports for owners, assisting with credit card approvals and purchasing inventory.

Researched emerging products; placed and expedited orders and verified receipt; attended meetings with suppliers to gain information on products and product features.

Opened and closed cash registers, performing tasks such as money counting money, balancing cash drawers, and making deposits.

EDUCATION

B.A. in Business Management Specializing in Management and Organization 2009 – 2013

Peres Academic Center Israel

CERTIFICATIONS

Certificate in Marketing and Advertising 2009

Habezefer Israel

RECCOMENDATIONS

https://ca.linkedin.com/in/ilanacherniavsky

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