Customer Service Sales

LOU BALLARIN

**** ********* *****, *******, **, V5G 3T8

Phone: 604-***-**** ● E-mail: acxi3u@r.postjobfree.com

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Page 1 of 3 / Confidential / Lou Ballarin

Multi-talented business executive with a proven ability to lead the development and implementation of highly- effective strategic and tactical operational plans. These plans increase revenue, improve operational efficiencies, and enhance employee productivity. Demonstrated expertise in optimizing resources to maintain operating budgets and facilitate timely and effective responses to changing demands within competitive environments. Adept at skillfully managing multi-disciplinary teams to ensure achievement of corporate goals and objectives, while ensuring the delivery of exceptional service. Skilled communicator with excellent analytical abilities and expertise in accounting, sales, marketing, budget development, concept planning, legal and human resource management. PROFESSIONAL EXPERIENCE

(CORE EDUCATION & FINE ARTS) - CEFA SYSTEMS INC. 2015 to July 2016 Operations & Franchisee Development Vancouver, BC

CEFA is a franchisor of a full-day early learning program designed for infants and children up to five years old. The enriched curriculum features a unique partnership of core subjects, such as reading and math, fine arts, including yoga and music, providing children with the freedom to learn and grow through play. Responsible for driving consistency and best practice across all 17 active school locations in this busy and high volume environment. Responsible for improving the company’s cash flow and reducing its arrears by keeping accurate financial records and ensuring payments are received on time.

Manage and support the accounting team.

Provide accurate financial information to colleagues, senior managers, President.

Identify areas for cost cutting and improvement.

Ensure all financial controls for the operation are met and adhered to at all times.

Advise, guide and support on all financial matters to the company directors. Tasked with overseeing the development of new school locations throughout Canada and the US. Responsible for identifying new development opportunities, sourcing new locations, managing development teams and other third party contractors, monitoring budgets, ensuring compliance and completing other important tasks as required.

Network with property owners and real estate brokers to source location opportunities.

Maintain relationships with existing clients.

Negotiate offers to lease, letters of intent, and fully execute leases.

Create and modify development models, budgets, and proformas to assess potential developments and assist in ongoing development of existing projects.

Analyze and compare complex partnership agreements and project capitalization options.

Prepare investment memoranda and other presentations for internal investment review, to raise equity and secure debt.

Assist in the preparation of various ad-hoc analyses and materials to facilitate the development and finance teams.

Coordinate and gather industry and market information including comparable lease/sales data, operating expenses and other pre-development costs.

Participate in the pipeline and investment/development selection with upper management.

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ECOLAB 2013 to 2014

Territory Manager Vancouver, BC

Made the world cleaner, safer and healthier everyday through the protection of people and vital resources. Ecolab is the global leader in water, hygiene and energy technologies and services. Around the world businesses in foodservice, food processing, hospitality, healthcare, industrial, and oil and gas markets choose Ecolab products and services to keep their environment clean and safe, operate efficiently and achieve sustainability goals. Exceptional at consistently delivering comprehensive solutions that met the unique needs of each customer.

Maximized sales opportunities of approximately 1M within my territory through the selling of new or existing product programs to new and existing customers.

Identified new business trends and achieved 110% of sales forecast month over month.

Participated aggressively in the implementation of new value added products & programs.

Carried out preventive maintenance to ensure durability of the Ecolab systems.

Trained customer’s staff on the use of Ecolab systems & products to ensure maximum utilization.

Completed detailed customer service reports and maintained inventory levels.

Controlled & maintained company assets in accordance with divisional standards with the understanding of its financial implication or profitability.

SWISHER HYGIENE/SANI SERVICE OF BC 2006 to June 2013 Operations Manager/Controller Burnaby, BC

Selected by the senior executive team to deliver inspirational leadership and training to 55+ employees in the management and execution of all sales, contract maintenance, finance, human resources, and operations duties for the region, while pioneering the growth of the business through new account acquisition, customer retention, and delivery of exceptional service.

Instrumental in the design, development, and implementation of highly-effective strategic and tactical operational plans which yielded 25%+ EBITDA year-over-year, 10% growth in top line revenue year-over- year, and the skillful management and retention of 1800+ contract maintenance relationships.

Delivered strong operational leadership to teams of cross-functional professionals (30+ route sales and service technicians, call centre employees, and finance/administrative staff), spearheaded recruitment initiatives, set operational goals and objectives, conducted performance evaluations, and managed labour relations issues.

Championed the development and implementation of an innovative employee retention strategy which guaranteed technicians a minimum number of assignments. Succeeded in reducing turnover by 70% which significantly reduced spending on recruitment and training, and increased operational efficiencies.

Significantly enhanced end-user service levels by pioneering an initiative to scan customer contracts and attach them to maintenance slips which eliminated lag time on calls and increased employee productivity.

Skillfully coordinated full spectrum operational activities, to include: route optimization and scheduling for technicians, ensuring the attainment of volume call metrics from call centre staff, managing bad debt collection/write-off, and overseeing back-end billing, inventory, and data management functions.

Oversaw the design, production, and distribution of all marketing materials, prepared annual budgets and ensured adherence to budgetary parameters, and provided additional oversight to AR/AP, inventory, payroll, and general ledger activities.

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LET RIGHT INTERNATIONAL 2005 to 2006

Operations Manager Vancouver, BC

Partnered with the president of the company to facilitate the set-up, development, and operation of three new retail stores in British Columbia. Spearheaded efforts to identify and secure suitable retail locations, negotiated lease agreements, and oversaw all store renovations and remodeling.

Sourced, hired, and trained all staff needed to ensure the effective day-to-day operation of each facility, developed and implemented a staff training program, partnered with external consultants on the creation of sales and marketing strategies, and carefully monitored store activities and performance metrics.

Led the development and implementation of all administrative functions for each location, created loss prevention strategies, and coordinated the acquisition and installation of all hardware/software needed for a fully-integrated accounting/payroll/inventory management/point-of-sale system. OMER DESERRES / BEHNSEN GRAPHIC SUPPLIES LTD. 1992 to 2004 General Manager/Accountant Vancouver, BC

Initially hired by Behnsen Graphic Supplies Ltd. as an Accountant (1992-2001), before the company was acquired by Omer Deserres. Chosen to become the regional general manager, BC (2001-2004) with the responsibility for driving increased sales through the effective management of retail and wholesale operations.

Increased retail sales by 100% within the first two years by maintaining efficient operations, controlling expenses, effectively executing corporate programs, and providing outstanding customer service.

Managed 50-60 staff in several wholesale and retail locations ranging from 10,000-18,000 sq. ft., with products representing over 40,000 SKU's, and annual sales volume in excess of 10M.

Oversaw the direction and growth of a network of over 300 independent wholesale dealers, and over 5,000 commercial and institutional accounts.

Collaborated with in-house specialist on the development of marketing collateral, assisted purchasing managers with evaluating and selecting new products, and monitored inventory counts conducted by Western Inventory Services (WIS) to mitigate risk and ensure corporate policies and procedures were followed. EDUCATION & TRAINING

PACE Level – Certified General Accountants Association, UBC, Vancouver, BC.

Associate Accounting Diploma – Vancouver Community College, Vancouver, BC.

Effective Communications and Human Relations – Dale Carnegie, Burnaby, BC.

Courses – Staff Motivation, Customer Service, Being an Effective Manager, and Team Building. VOLUNTEER EXPERIENCE

Contributed to a variety of causes in various capacities, including: treasurer, secretary and chair of fundraising for St. Jude’s Elementary School, soccer coach for Grandview Legion Soccer Federation, baseball coach for Hasting Little League, and treasurer on the strata council for Terra Vita-LMS 2503.

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