Customer Service Quality

Marlin Perkins Jr.

**** ********* **. *************, ** 20721 Cell 410-***-****

Email: acxi3n@r.postjobfree.com acxi3n@r.postjobfree.com Profile: A highly motivated professional minded person with technical skills to direct the activities of production associates in a production environment. Strong ability to connect with my upper management and colleagues while utilizing hands-on experience that require self-confidence, understanding and ability to communicate, and deliver quality products to the customer as scheduled while achieving quality, productivity, scrap, Lean Sigma 5S as well as providing excellent customer service to meet delivery goals to get the job done. The product and services involves space Flight Electronics Hardware, design services and interconnect Assemblies of aircraft parts. Professional Goals: Continue growth as a leader where I can utilize my supervisory skills and experience in a productive manufacturing working environment.

Summary of Skills:

Safran-Labinal Manufacturing Supervisor ATL 2013

Safran-Labinal Manufacturing Facilitator (Assistant Supervisor) 2012

Safran-Labinal Quality Associate 2009

Harvard Custom Manufacturing Associate 2008

Education:

University of Maryland Eastern Shore Criminal Justice/English Major 1999/2003 University of Maryland University College Park English Certificate of completion 2007 Largo High School Upper Marlboro MD. Graduated 5/1998 - H S Diploma Certifications of Completions:

Franklin Covey Time Management and Organization Productive University of Maryland Eastern Shore for Outstanding Performance Sprint PCS for Outstanding performance and Customer A.I.G Life and Accident Insurance Co.

Safran University Lean Sigma 5S/ White Belt Training Letter of Commendation:

United States Department of Interior

Professional Experience: Safran-Labinal Power Systems-Salisbury: 600 Glen Ave Salisbury MD 21804 3/2013-12/2015: Current Position: Manufacturing Supervisor ATL 2/2012-3/2013: Previous Position: Manufacturing Facilitator (Assistant Supervisor)

Responsible for & managed personnel, material, and tools for the company providing contract manufacturing

Services for Aerospace, Defense and commercial customers in the electronics industry.

Established and maintained a productive work environment resulting in increased productivity.

Monitored the team’s performance to insure schedules, productivity & workmanship criteria were met.

Communicated regularly with Assembly staff to provide information, answered questions and assisted with issues.

Performed assembly, repair & replacement of various aircraft components using state of the art equipment.

Ensured a quality product meet standards required for electronic systems & subsystems on an aircraft for optimal capacity of production line and perform quality control by testing/inspecting parts.

Tracked and analyzed failures and defects and provided corrective actions as per company procedures.

Recommended measures to enhance production techniques and feature of product.

Perform quality control to prevent defective parts & participated and led continuous improvement projects.

Partnered with various departments follow through & troubleshoot to resolve technical difficulties and discrepancies.

Trained team members in the assembly of cables and harnesses, monitored, influenced, and managed employee morale.

Accounted for discipline, attendance, turnover, safety, quality issues, and team member appraisals.

Reviewed corrected and approved timecards (payroll) on a weekly basis for team members by payroll deadline.

Accomplished goals while working in a high-pressure environment.

Coordinated and expedited workflow within the assigned manufacturing area.

Assisted staff in driving improvement projects to improve efficiency and productivity. Marlin Perkins

6/2009-2/201: Safran-Labinal Power systems-Salisbury: Quality Control Associate 600 Glen Ave Salisbury MD 21804 4/2008-6/2009: Harvard Custom Manufacturing Associate 600 Glen Ave Salisbury MD 21804

Perform receiving, in-process and final inspections of MRO parts to support for the aerospace, generation, distribution, conversion, wiring, load management, system integration, etc.

Worked with team members on aircraft parts, wire harnesses for military aircraft, including Boeing Chinook helicopter.

Worked with and assisted the company management to provide manufacturing solutions to the customers.

Apply a working knowledge of the company process which specializes in the manufacture of flight-critical assemblies, etc.

Ensured a quality product the assembly of cables and harnesses boxes, panels and related processes.

Assisted team members in the fabrication of electrical/electronic components to meet the company’s objectives.

Services involved integrated sub-systems, electrical interconnect, box build assemblies, electro-mechanical assemblies.

Worked with configuration management, repair and refurbishment prototype-to- production design services.

Assisted the Quality Manger with system improvements/applying hands-on experience allowing me to complete projects.

Monitored component maintenance activities and assure conformance to standards.

Ability to communicate well with production, administrative, and management effectively.

Prioritized and managed multiple tasks efficiently for completion under time constraints.

Worked with management to develop and improve the quality systems/quality programs.

Assisted management in training of technical personnel.

Performed internal and external control checks.

Performed other duties as assigned.

9/2007-6/2008: Piedmont Airlines, 5443 Airport Terminal Rd Salisbury, MD 21804 Previous Position: Customer Service Agent

Handled and loaded baggage, operated motorized service vehicles and equipment, aircraft servicing.

Cleaned the inside of the aircraft, servicing the lavatories and pushing the aircraft back.

Attached and detached movable jet ways to plane doors.

Ability to work outside in all types of weather, ability to safely operate various pieces of equipment.

Refuels aircraft following all safety rules and regulations.

Flagged planes as they approach the run way.

Ensured quality of fuel products is safe for use. Completes billing paperwork for fuel delivery.

Unload wheelchairs and child strollers and deliver to designated location.

Drive and/or operate ground support equipment to include tow tractors, tow bars, belt loaders, container loaders, baggage tugs, water/lavatory service trucks, aircraft ground power units, aircraft air start units, air stairs, aircraft de-icing units, baggage carts, cargo dollies and passenger vans.

Report all equipment malfunctions to the appropriate supervisor/manager.

Comply with all federal, state, municipal, airport authority and carrier security requirements

Other duties as assigned

11/2005-9/2007: Mr. Curly Department Store: 652 S Salisbury Blvd Salisbury, MD 21801 Previous Position: Customer Service Sales Associate

Responsibilities included helping customers in making choices, and assisting with items they want to buy.

Greeted customers and determine their wants & needs about the product they are interested in.

Discussed quality, type and number of merchandise required for a particular purchase.

Recommend merchandise to purchase based on the individual requirements.

Handle cash, checks, and credit card transactions.

Communicate to co-workers and supervisors through standard telephone and wireless audio systems.

Built and maintain an internal and external customer satisfaction relationship.

Met and exceeded sales goals.

Upheld brand and operational standards.

Process shipments and ensure all merchandise is represented on the floor.

Assisted supervisors to identify and resolve issues in the store.

Maintain working knowledge of store’s policies and procedures.

Teamed up with co-workers to ensure proper customer service. Marlin Perkins

4/2004 – 11/2005: Sprint PCS: 2618 N Salisbury Blvd, Ste 140 Salisbury, MD 21801 Previous Position: Retail Communications Consultant

Responsibilities includes providing excellent customer service by helping customers in making choices, and assisting with items they want to buy.

Greet customers and determine their wants and needs about the particular product they are interested in.

Proactively acknowledge, greet and assist customers in the store with the products.

Maintain a constant presence on the sales floor to address the customers’ needs.

Approach browsing customers and initiate conversation to determine their buying preferences.

Assist customers with trying on items, finding their sizes, and completing their purchases.

Discuss quality, type and number of merchandise required for a particular purchase.

Recommend merchandise to purchase based on the individual requirements.

Team up with co-workers and supervisor to ensure proper customer service.

Prepare for promotions by arranging stock, adding signage, and retagging the merchandise.

Demonstrate excellent acknowledge of the store’s product sale abilities.

Enhance product knowledge utilizing all resources available.

Merchandise, stock and replenish the selling floor constantly.

Maintain working knowledge of store’s policies and procedures.

Established new and incoming customer accounts selling specific products and services to customers.

Increased store revenue and customer influx by demonstrating store products and features.

Rewarded for outstanding Customer Service and Satisfaction above all other employees.

Trained and mentored new staff members on customizing the phone features for customers.

Processed orders in person and over the phone, bagged and packaged purchases after sale.

Ranked No. 1 in Sales and overall performance.

6/2001 – 12/2001: U.S. Dept. of Interior National Park Service Law Enf. Div. Valley Forge PA 19482 Previous Position: Law Enforcement Ranger

Oversaw and ensured the safety on all visitors in the park area.

Conducted routine patrolling in government issued vehicle.

Circulated among visitors, patrons to preserve order and protect property.

Enforced laws and park policy by monitoring the ground area.

Submitted detailed reports of sightings and observations while on duty.

Performed various duties in accordance to government regulations.

Conducted traffic during area wide power outage using Radio Dispatcher to call for assistance.

Patrolled the grounds and make sure that campers, hikers and other visitors are following the rules.

Submitted and cataloged evidence found during crime scene investigations.

Performed duties as required by government standards.

Conducted guided tours and answer questions from park guests.

Maintained grounds through raking leaves from pathways, pruning overgrown plants, etc.

Performed other duties as assigned.

Computer Skills: Microsoft Outlook, Windows 95/98, XP, Vista, WordPerfect (6.0), Excel, facsimile, etc. References:

Mary Karoly 410-***-****

Gerald Wharton 757-***-****

Michael Ingley 410-***-****

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