LUIS DIAZ VALDEZ

RELATIONSHIP MANAGEMENT TO CROSS-CULTURAL BUSINESS PARTNERS

International Executive specializing in financial product and process planning, development, and implementation. Decisive leader with solid record of success with joint ventures, startups, programs, and products management. Sound change management, and performance improvement expertise with multinational financial institutions.

Fluent in English, and Spanish. Proficient in Portuguese.

RELATIONSHIP MANAGEMENT: Managed successful business relations with international joint ventures and strategic business partners to launch commercial programs resulting in multimillion-dollar revenue increases.

PROGRAM MANAGEMENT: Developed and led global policies & procedures for card issuing and acquiring licensing to non-financial institutions; managed multiple prepaid card programs across Latin America.

PROJECT MANAGEMENT: Implemented complex systems, business processes, new products, and successful startup rollouts such as WildCard Systems (now FIS Global).

OPERATIONS: Established regional franchise development organization based in New York, Miami, Mexico and Brazil; accountable for Latin American end-to-end licensing, and new program approval.

PROFESSIONAL EXPERIENCE

MARSH & McLENNAN COMPANIES – Miami, FL 2014 - current

(Global professional services firm that provides solutions in the areas of risk, strategy, and people, revenues $13B, Symbol MMC)

Vice President, Client Management, 2014 – current

Regional leader of Marsh Sponsored Programs, identifying insurance brokerage market-growth opportunities, applying and managing innovative ideas to expand client base and diversify product offerings.

Established, managed and sustained a profitable book of business, increasing account revenue by 50% to 3MM in two years by advising on best practices and best-in-class solutions.

Redesigned insurance premium billing process to foster clarity, improving customer service experience.

Helped clients improve their insurance program returns by analyzing services price levels, negotiating with insurance carriers, and introducing new services that led to client expansion opportunities.

MASTERCARD WORLDWIDE – Miami, FL 2005 – 2014

(Global Technology payment-processing company, revenues $10B, Symbol MA)

ECommerce Regional Vice President, 2013 – 2014

Regional owner of Secure Code (MasterCard’s 3D-Secure authentication product) and other emerging Card Not Present authentication methods. Effectively managed the Latin America and Caribbean region eCommerce.

Expanded Latin American eCommerce footprint by executing regional promotions and alliances, while enabling online card acceptance across the region, resulting on 30% eCommerce usage increase.

Managed the financial planning, $50MM budget execution, business intelligence, strategy roadmap setting, and reporting for the LAC Emerging Payments organization, ensuring efficient resource utilization.

Mobile Market Integration Regional Vice President, 2011 – 2013

Directed strategic partnerships with key external mobile money institutions and joint ventures, ensuring market penetration and geographical expansion of MasterCard mobile products in Latin America.

Fostered and sustained the relationship with MasterCard – Telefonica joint venture executive management, leading to the successful startup rollout in the region, on time and under budget.

Liaised with multiple companies’ senior management as part of the Mobile Money Partnership Program, resulting in MasterCard Mobile Strategy commercial expansion of 22% in Latin America.

Developed and formalized the Mobile Payment Solutions (MPS) regional pricing for mobile payments programs that allowed the proper MPS platform commercialization across Latin America.

Franchise Development Regional Vice President, 2005 – 2011

Managed, coached and developed the Latin American and Caribbean (LAC) team comprised of 15 professionals based in Mexico, Brazil, New York and Miami, focused on MasterCard franchising growth.

Developed a strategic vision resulting in the implementation of new global policies for granting card issuing and acquiring licenses to Non-Financial Institutions, resulting in over $20MM incremental revenue.

Selected to the LAC Executive Leadership Team and Regional Representative for the Global Standards and Procedures Committee based on in-depth industry experience and consistently solid performance.

WILDCARD SYSTEMS (now FIS Global) – Sunrise, FL 2002 – 2005

(Start-up global payments processor specialized on prepaid products acquired by Fidelity NIS, Revenues $7B, Symbol FIS)

Senior Project Manager / Senior Scrum Master, 2002 – 2005

Managed, supported and delivered positive results on multiple international initiatives, including:

End-to-end implementation of stored-value card products, internet payment system applications, and software solution projects for new clients, launching almost 100 prepaid card programs in Latin America.

Direct relationship with Visa International as part of a strategic joint venture with WildCard Systems to implement Visa prepaid card programs across the LAC region.

AMERICAN EXPRESS - Miami Lakes, FL (global card issuer) – Senior Client Relations Manager 1997 – 2001

EDUCATION

University of Phoenix, Masters of Business Administration, Global Management

Nova Southeastern University, Bachelors of Science, Business Management

CERTIFICATION & TRAINING

Six Sigma Green Belt Certified

Certified Agile Senior Scrum Master

Life, Health and Variable Annuity Insurance License

PERSONAL INTEREST

Trail runner, marathoner, obstacle course racer & triathlete

Volunteer running coach to children and adults

Contact this candidate