Post Job Free

Resume

Sign in

Customer Service Manager

Location:
East Stroudsburg, PA, 18301
Salary:
40000.00
Posted:
November 16, 2016

Contact this candidate

Resume:

JONATHAN L. ALLOTEY, B. A.

*** ******** *** **** ***********, PA 18301.

Tel: 570-***-****

Email: acxi2q@r.postjobfree.com

PROFILE

* ***** ** ******* **** in working in behavioral health with Salisbury Behavioral Health and Crossroads Community Services. 2 years as

Results Include:

Utilized experience in working with insurance to link 10 plus clients to health care networks that provided for their physical and mental health needs.

Created monthly financial budget projection sheets for 8 clients on caseloads. Currently 5 clients now independently balance their own checkbooks independently.

Initiated during the spring, summer, and autumn months an outdoor socialization group encouraged and promoted physical and mental wellness in nature.

Promoting growth of case management program via meeting with providers in the area; educating them on the criteria one would have to meet the requirements for case management services.

EDUCATION

East Stroudsburg University of Pennsylvania

Graduated July 2009

Major: B.A. in Political Science

Emphasis: U.S. Civil Bureaucracy, U.S. Legislative Process

Relevant courses: American Government, Administrative Law, Courts and Judicial Process, State and Local Government, Regional Middle Eastern Politics.

CERTIFICATION

CPR/First Aid Training

AED Certification

Proficient in all Microsoft Office Applications.

EXPERIENCE

BLENDED CASE MANAGER

CROSSROADS COMMUNITY SERVICES; EAST STROUDSBURG, PA

2015-2016

Clients advocate in matters of linking individuals to appropriate mental health, physical health, and community wellness resources.

Successfully created an environment of greater autonomy and independence. Working with individuals and understand and have them actively participate with learning and operating their own medical equipment; such as electronic insulin pumps.

Linked three clients to vocational and employment opportunities within the Monroe County, Pennsylvania and beyond in 2015.

SOCIAL MEDIA ADMINISTRATOR

SPORTNG DEBATE, INC; CLIFTON, NJ

2013-2015

Optimized social media platforms such as Facebook, Twitter, and Instagram as an integral vehicle to connect with fans during live podcasts.

Executed fan giveaway promotions and assisted with creating events for fans via Facebook, Twitter, and Instagram social media platforms.

Collected podcast audience listener demographic data as a reference for present and future marketing campaigns.

BLENDED CASE MANAGER

SALISBURY BEHAVIORAL HEALTH; EAST STROUDSBURG, PA

2011-2015

Respected and proven advocate in the community for clients facing pending homelessness in Monroe County, PA. Linked two clients in 2013 to their own apartments with the assistance of county housing authority.

Constructed with clients itemized weekly budgets for clients to track their expenses. Three clients on caseload were able to save money in individual saving accounts.

Created socialization and wellness initiative for clients to participate in which clients were educated on benefits of specific fruits and vegetables and positives of fresh and air and staying active.

CUSTOMER SERVICE AGENT

CIGNA HEALTHCARE INC; MOOSIC, PA

2010-2011

Received and handled inbound calls from customers and health care providers. Educated customers regarding individual health plan eligibility and coverage dates.

Educated customers and providers on new laws regarding HealthCare Reform Act

Provided customers with accurate and prompt answers to individual queries.

CONSUMER SERVICE REPRESENTATIVE

SPORTCRAFT LTD; BUDD LAKE, NJ

2009-2010

Provided customers with relevant information regarding retail purchasing and specification of Sportcraft products.

Created Excel spreadsheets for product parts inventory.

Researched issues that may not be specified in manuals or and website and submit to product manager for modification.

Tracked inventory item delivery with various distributors in the continental U.S.A. and Canada.

STATE SENATE STAFF INTERN

OFFICE OF STATE SENATOR LISA M. BOSCOLA; BETHLEHEM, PA

2008

Educated constituents on government services, and access to community services.

Created form letters on behalf of the State Senator to acknowledge notable achievements by local constituents.

Demonstrated the ability to quickly and effectively solve the concerns of the constituents.



Contact this candidate