STEVEN UPSHAW

*** ******* **. ** ******* NC *****

acxi0z@r.postjobfree.com 770-***-****

New Product Design/Marketing Director of 600 Employees Technical Writing Budgeting / P&L Objective

I innovate, manage people and deliver results. If you seek an experienced Director, I am exceptionally proficient at implementing new ideas and maximizing people. I will bring creative, critical thinking and great efficiencies to increase the profitability of your operations. Key Accomplishments

• Designed a new tunnel receiving system for DVDXpress kiosks, resulting in a 75% reduction in service calls, saving the company over $500,000 a year. This also greatly increased the perception of our company's quality in the marketplace.

• Achieved a key motor cost reduction of 76% by strategic sourcing for DVDXpress. This resulted in an annualized savings of over $300,000.

• Slashed Shrinkage from $17.4 million to $3.3 million within a year's time as Regional Manager for Dollar General.

• Directly managed 450 people for DVDXpress and The New Release.

• Personally developed and wrote User Manuals for Technicians in the field for DVDXpress and The New Release. Professional Experience

DVDXpress Greer, SC 2007–Present

DVDXpress is a leading owner and operator of over 2000 automated DVD rental systems in the US, United Kingdom and Assisted Start in Australia.

Director of R&D / Field Director

Responsibilities :

– Head of Research and Development Engineering for new kiosk stability and new game system design.

– Designed a new Banner Kiosk which produces banners for any occasion.

– Manage all Technicians, repairs and kiosk rebuilds.

– Manage company's Social Media Marketing (LinkedIn, Facebook, Twitter) and Search Engine Optimization (SEO).

– Manage Inventory Control.

– Assist in all company Marketing and Budgeting.

– Act as Chief Technical Officer during main CTO vacations Accomplishments :

• Reduced daily service calls from 60 to 15 by designing a new tunnel DVD receiving system. Resulted in an on-going net annual savings of over $500,000 to the company.

• Re-sourced a principle motor, bringing cost down from $250 per unit to $60 per unit and with improved quality. On-going net annual savings are over $300,000.

• Created / wrote the complete User Manuals for all kiosks as well as computer system applications to be used by Techs in the field.

• Designed a new generation of successful gaming rental and sale kiosk. Professional Experience

The New Release (Now Blockbuster Express) Atlanta, GA 2006–2007 The New Release is a company that owned and operated DVD rental kiosks. They were subsequently bought out by NCR, then Redbox. Director of Operations - Northeast Atlanta

Responsibilities :

– Director of Service Operations for 400 kiosks within Georgia, North and South Carolina, and Tennessee.

– Travel Upgrade Manager handling all system upgrades for the kiosks around the country. Accomplishments :

• Directly managed 450 employees.

• Created / wrote manuals for the kiosks in use in field for all technicians.

• Key contributor in the creation of new upgrades to alleviate kiosk downtime. Dollar General Greenville, SC 2005–2006

Dollar General Corporation is the nation's largest small-box discount retailer with over 9000 locations and over $12 billion in sales. Regional Manager - Northwest South Carolina

Responsibilities :

– Oversaw all District and Store level management for 32 stores.

– Responsible for all budgets, Profit and Loss, Store setups and remodeling for the stores in my region. Accomplishments :

• Organized and implemented policies which reduced shrinkage from $17.4 million to $3.3 million within 1 year.

• Increased sales for stores 150% by utilizing new marketing and sales ideas. Additional Professional Experience:

Tower Homes Construction Superintendent 2005

Gallery of Lighting Electrician 2004–2005

Happ Controls Service Repair Manager - Midway Game Systems & Pepsi 2002–2004 JC Penny Department Manager 2000–2002

Bi-Lo Store Manager 1996–2000

Military Service

U.S. Army Reserves Trumpet Player/Webmaster/Audio Lead Engineer/Arranger Charlotte, NC 1997– 2003

Rank - E4 - Specialist Training - Ft. Jackson / Ft. Bragg / Ft. Sill / U.S. Army School of Music Education

North Greenville University Music Composition/Education Greenville, SC 1998–2000 Technical Skills

Programming - Programmable Logic Controller (PLC) logistics / Radio-Frequency Identification (RFID) Programming / Virtual Network Computing (VNC) / Social Media (Facebook, Twitter, Twitpic) / CAD design experience / Programming experience with C++, CSS, Flash, ASP, HTML / Web Design Multimedia Creation / Dreamweaver, Flash, Fireworks / Video editing and Creation / Hardware-Software computer repair, setup, initializing, and design. Electrical - Licensed Electrician / Robotic Mechanics / Schematics reading and writing / Electrical Wiring 12v- 240v range/R&D Design and logistics.

Software - Adobe PDF/Muse / Indesign / Photoshop / Premier-After Effects / Fruity Loops / Adobe Audition 3.1 / Ableton Live / Pro Tools /Numerous VST Programming / Microsoft Office (Word, Excel, Access, Power Point).

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