Customer Service Insurance
Resume:
Rosella Henry
Lewiston, Me *****
Work Experience to Include:
Lewiston, Me
Interum work assignments - ie. Deposit Ops Specialist II
10/11 – 07/12 TD Bank
Auburn, Me
Position – Banking Specialist II, Loan Servicing
Responsibilities include but are not limited to providing exceptional customer service to our customers’ inquiries while providing recommendations about TD Bank’s products and services that would best suit that individual customer.
06/08 – 05/11 H&H Contracting
92 Greenwood Road
Brunswick, Me
Co-owner
Responsibilities included marketing, sales, human resource policies, risk management, accounts receivable/payable, and all administrative tasks involved with the running of a small business.
09/07 – 05/08 The Cote Corporation
2980 Hotel Road
Auburn, Me.
Position – Administrative Assistant
Responsibilities included answering multi-lines telephone system, the issuance of Certificates of Insurance as required by contracts, coordinating and processing work orders, project and warehouse billing, maintaining and reporting required fuel tax, mileage and related monthly, quarterly and annual state and federal reports, mailing, coordinating state highway permits, correspondence, filing and many other multi-tasking projects.
04/06 – 11/06 Steel Service Center, Inc.
1750 Lisbon Road
Lewiston, Me.
Position – Sales Representative
Responsibilities included inside sales, review of insurance requires, obtaining required certificates of insurance, reception, receiving, customer service, providing and calculating quotes and availability of steel materials and special order materials as well as preparing various reports and marketing material.
05/01 – 03/06 Self Employed - In Home Salon
Auburn, ME
04/98 - 05/01 Westcott Construction Corporation
North Attleboro, MA
Position - Office/Risk/Marketing Manager
Responsibilities included risk management for a large general contractor, review and verification of relative subcontractor's insurance requirements and renewals and placement of company insurance, both commercial and personal, as well as required bonds. Office management responsibilities included those relative to 10 office support personnel and the ordering of all materials for field employees as well as human resource responsibilities for 86 office and field employees. Actively participated in various marketing and human resources committees.
06/95 - 04/98 Aon Risk Services
Boston, MA
Position - Account Manager, Surety Bonds
Responsibilities included the management of multiple surety bond accounts - to include but not limited to, the daily processing and management of various bonds, review and analysis with company underwriters, the review of publicly and privately offered contracts, the creation of creative municipality contracts, billing and collections of premiums for such bonds, as well as the supervision of support staff employees. This position included a close working relationship with various corporate and public attorneys, officials and chief financial officers.
03/93 - 06/95 Aon Risk Services
Chicago, IL
Position - Asst. Account Manager, Surety Bonds and Commercial Insurance
Responsibilities included the daily processing of insurance renewals, billing and collections, analysis of client needs and growth, review of insurance and contract limits, issuance of bid, performance, payment and license bonds and insurance policies and riders.
08/88 - 03/93 Liberty Mutual Insurance Company
Lewiston, ME
Position - Account Coordinator
Responsibilities included the rating, calculating of adjustments, and preparation of bills for national cash flow, dividend and retrospective accounts. This included the review of loss history for a large commercial book of business as well as a close working relationship with company underwriters.
03/85 - 08/88 US Navy
USS Yellowstone, Norfolk, VA
Position - Legalman, E-5
Responsibilities included the daily supervision and training of office personnel, watch personnel, and the processing of reviews and legal rate of requirements and codes. Actively participated on the Security Alert Team and Fire Control Team.
Education:
Kaplan University, Business Studies – still attending
New Hampshire and Newbury Colleges, Business Management, International Business, Macro and Micro Economics, Accounting I & II, Marketing, Business Law
Field Certificate Courses - Rating Worker's Compensation, General and Property Liability Commercial Insurance
Professional Licenses Held - Real Estate in Illinois and Maine, Property and Casualty Insurance in Illinois and Massachusetts, Manicurist license in Massachusetts
Completed courses necessary to perform Maine Real Estate Appraisal
References Available Upon Request
Contact this candidate