Dessera Atkinson

**** ***** ****** ****

Tallahassee, Florida 32304

Administrative assistant specializing in administrative support. Committed to delivering high quality results with little supervision. Dedicated and focused excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Administrative Assistant focused on driving productivity by leveraging strong front office management skills. Flexible and hardworking with the drive to succeed.

Microsoft Office proficiency

Excel spreadsheets

Self-directed

Professional and mature

Resourceful

Dedicated team player

Proofreading

Human Resources Management (HRM)

Schedule management

Self-starter

Dependable

Job Related Training or Course Work:

Word 2003 II

Outlook 2003

Visual Literacy

Administrative professional

CHD TB Module

Body language

Adult learning

HIPPA

Supervisory

EEO

Excel I

Code of Ethics

FDENS

Education:

Lively Vocational Technical School – GED 5/11/1970 (School is no longer in business.)

Alice Beauty School – Tallahassee, Florida – (Master Cosmetology) 4/1971

Knowledge / Skills/ Abilities (KSAs)

Computer skills as WORD, EXCEL, OUTLOOK 2003 and ACCESS, SAMAS/FLAIR, SharePoint, Florida Application System, Dictating Machine, Secretarial Skills, Medicaid Application, 10-digit calculator, adding machines, typewriter, Xerox, Fax Machines, Bookkeeping, LOTUS 1,2,3.

Work well with co-workers, back positions as needed. Organized and dependable. Work well with changing environment. Knowledge with system mainframes. Answers multi-line phones. Use of electronic equipment, such as: printer, calculators, typewriters, xerox, adding and fax machines. Knowledge with Outlook, MFMP application, PRS system and passwords, People First timesheet and staffing. Knowledge of Internet/DOH Intranet. Understands written sentences in work related documents. Communicates effectively with others. Independent thinker. Active listener. Knowledge of principles and processes in business and organizational planning, coordination, and execution. Knowledge of administrative and clerical procedures and systems. Knledge of laws, legal codes, government regulations, and agency rules. Ability to deal with the public and co workers in a tactful and courteous manner. Knowledge of office procedures and practices.

Continue page 2

Last EMPLOYMENT:

Department of Health Supervisor: Michael Graddy/Douglas Woodlief

Title: Staff Assistant Date: 09/2003 to 02/2015

Office procedures typing, filing, and data entry, travel vouchers, organizational skills, opening mail and oversees distribute to other sections, MFMP, prepares appraisal, calendar meeting, calendar time for the unit. Answer main line and back-up phone routes inquire to the appropriate staff or office for handling. Serve as liaison for unit personnel related issues. Maintain personnel files for tracking evaluations, IDPs, for each supervisor’s employee. Prepare advertisement in People First. Assist customers for facilities/mailroom unit. Assist Records Manager with process disposition request CHDs, bureau, and division. Understanding request by reviewing the appropriate retention schedules. Assist with inventory for property unit. Participate with other group committee. Approves as a level 02 approver. Assist AAII with work related duties as needed. Scan and fax documents for unit. Have knowledge of Word, Excel, and Access.

At the Department of Health I have served as the receptionist for the division. Over 25 years I have answer calls in a courteous, professional and efficient manner. I have directed any calls to the appropriate office and assisted callers or personnel. At the Wakulla CHU I have greeted, welcome, and screen all visitors courteously and notifies the appropriate personnel. I have scheduled as work in if given the approval to be seen. Maintains security by following procedures, issuing visitor badges and I have made badges of new employees, worked front desk at Wakulla CHD and Department of Health as a back up front desk receptionist. Recording all visitors in the visitor log book and keeping inventory of visitor badges. Transfers the recorded information from the inventory equipment to a electronic log daily. In all my work experience I have received mail and notifies the appropriate personnel for pick-up or hand deliver. Maintain daily log of all mail deliveries. Assist other office personnel as needed. Perform other duties as assigned by supervisor.

Name of Previous Employer:

Department of Labor Supervisor: Clarke Parker/Shirley Diekman

Title: Clerk II & III / Clerk Supervisor Date: 12/1979 to 05/1988

Duties: hired and trained clerical unit responsible for numerical filing, opening and sorting distribution of incoming mail. Plan and direct work the unit. Establish deadlines, priority and workflow. Assist subordinates and making difficult and unusual decision. Make procedural, personnel and other related decision for subordinates and conduct employee’s performance appraisals. Maintain working knowledge of personnel rules. Attend regular bureau staff meetings to assist in making decisions on office procedures. Troubleshoot problems, proofread documents, locate and retrieve files for insurance coverage.

Name of Previous Employer:

Atkinson Electric and Refrigeration Services Supervisor: Royce Atkinson

Title: Bookkeeper Date: 05/1973 to 12/2002

Duties: Bookkeeping, auditing of files, quarterly reports for IRS, answer phones, and invoicing customers.

Name of Previous Employer:

Department of Highway Safety Supervisor: Harrison

Title: Clerk Date: 06/1969 to 12/1969

Duties: filing alphabetically

Contact this candidate