Manager Customer Service

Garland L. McLaughlin

Charlotte, NC *****

Phone: 980-***-**** Email: acxhye@r.postjobfree.com

Summary:

Customer relationship management has been the main focus of my job experience in the information technology and communications industries. Working in a variety of marketing managerial positions has enabled me to develop my skills as a digital marketing manager. I am proficient in delivering creative, cost efficient, and marketplace effective campaigns, as a practice.

My long term goal is to be the top provider of practical economic and customer relations solutions. I am also the writer of the book Demonstrations of Digital Marketing Professionalism.

Skills & Expertise:

.NET, HTML, Project Management, Public Speaking, Public Relations, Marketing Communications, Cloud Computing, Data Analysis, Database Design, CRM System Management, SEO, PPC, google adwords, google analytics, Blogging and Journalism, Digital Marketing, Social Media Marketing and Management, Marketing Strategy, E-commerce, Competitive Analysis, Business Development, Advertising, Publishing, Graphic Design, Fundraising, Video Production, Creative Strategy, Social Networking, Email Marketing, Integrated Marketing, Brand Development, Multimedia Broadcasting, Microsoft Office Expert, Sales and Sales Management, Financial Sales, Customer Service, Leadership, Strategic Planning, Collaboration Tools Implementation Processes, New Business Development, Direct Marketing, Web Development, Web Design

Experience:

Exquisite Barista Services

Event Manager – www.exquisitebarista.com

January 2016 – Present Charlotte, NC

RBR PR Academy

Program Director – www.rbrpracademy.com

June 2015 – Present Charlotte, NC and Atlanta, GA

Exquisite Conglomerate Communications LLC

Co-Founder and Principal – www.ec-communications.com

November 2013 - Present Charlotte, NC

The Digital Conglomerate Magazine Inc.

Editor - Public Relations Specialist

August 2009 - Present Boston, San Antonio, Charlotte

Marketing Matchup LLC

Director, Review Consultant

April 2008 - November 2008 Boston, MA, USA

MIS Alliance Corporation

Marketing Specialist – www.misalliancecorp.com

August 2006 - June 2007 Newton, MA, USA

Achievements:

-Author of the book “Demonstration of Digital Marketing Professionalism” http://bit.ly/1NpTLBM

- Program Director for RBR PR Academy (rbrpracademy.com)

-Recipient of 9 Contrib.com Web Development Platform Awards

Education:

University of Massachusetts Boston - Bachelor of Sciences in Political Science / Economics – 3.0 GPA

Northeastern University - Associates in Liberal Arts – 3.5 GPA

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