Customer Service Medical

MICHELLE R VONDRAN

***** *. **** ***, **********, MI 49098 *******@*****.*** 269-***-****

OBJECTIVE To gain permanent full time employment.

SKILLS & ABILITIES Strong customer and patient relations. Ability to lead and manage a team of associates. Problem solving, Proficient in MS 10, Computer skills, Multi task works strong and lead a team or independent. Critical thinking. Conflict resolution. EXPERIENCE CUSTOMER SERVICE SUPERVISOR/KEYHOLDER BURLINGTON COAT FACTORY OCOTBER 2014 PRESENT

Managing my team of associates and making sure that they have everything to provide the best customer service. I conduct the new hires orientation class making sure all our newest employees have the best training and met with a positive attitude. Once a month I lead a committee called Your Voice, where we meet and problem solve and plan ways to make our work environment a better one and coordinate fun events. Run reports to manage our returns and audit layaways. Counting down 10 cash drawers at night and balancing the safe. Signing off on change orders.

FRONT DESK/OFFICE ADMIN. STRATTON CHIROPRACTIC, KALAMAZOO OCTOBER 2015 TO PRESENT

Manage all front desk procedures, Checking patients in and out processing payments and billing for insurance. Scheduling, and answering phones and emails. Processing credit card payments. Balancing the cash drawer and deposits at the end of the shift. Medical Coding Specialist, Borgess medical Center, Kalamazoo April 1999 to February 2010

Job Duties included: Reviewing the patient record for proper documentation and applying the proper codes according to ICD 9 and CSPS coding guidelines. Reviewed and audited records for proper review board guidelines. Helped to implement the Electronic medical record, trained staff including physicians and support offices on how to use the electronic medical record. Was on a team to roll out the new process. Led training sessions for all incoming house officers, resident doctors in large training sessions on how to use and implement the record. Was on the Medical Records Sub Committee we reviewed records and documentations for Joint Commission standards. EDUCATION DAVENPORT UNIVERSITY, KALAMAZOO

ASSOCIATES DEGREE IN HEALTH INFORMATION MANAGEMENT VALLEY UNIVERSITY obtained a 3 year certificate in leadership and management. Communication religion based.

KALAMAZOO VALLEY COMMUNITY COLLEGE.

Studied general ed. prior to transferring to davenport. PAGE 2

Contact this candidate