Merlyn Dcunha +1-214-***-****

**** ****** ****** acxhy3@r.postjobfree.com

Philadelphia, PA 19129 https://www.linkedin.com/in/merlyn-dcunha-87a3267

Key Skills

7+ years of progressive working experience as a HR professional in the areas of Team Management, HR Process Design & Implementation, Audit & Compliance, Change Management, Budgeting, Immigration & Global Mobility, Employee Benefits & Engagement.

1.5 years of academic project experience in Data and Statistical Analysis, Data Visualization, Data Modelling, Predictive Analytics, Technical skills with Industry and Domain expertise.

R, Python, SQL, VBA Macros, MS Access, ES Builder, PHP, MySQL, SAS, HTML, Tableau, Qlikview, SharePoint, HRIS, HRMS, HRM, HCM, SAP HR, Workday, SAP Lumira, MS Outlook, IBM Lotus Notes, WordPress, Microsoft Office Suite (MS Excel, MS Word, MS Power point) Visio, MS Access, Notepad++, SnagIt 10.

Strong leadership, Team-Building, Decision-Making, Negotiation and Persuasion skills along with commendable written and verbal communication.

Education and Certification

MIS – Master of Information Science, North Carolina Central University, NC, USA Dec 2016

GPA 4.00

MBA – Master of Business Administration (DL), DAVV, Indore, INDIA Expected Spring 2017

BBA - Bachelor of Business Administration Devi Ahilya University, Indore, INDIA Mar 2003

Academic Coursework

Meta Data Analysis Systems Analysis

Database Systems Communication Science

Expert System Data Mining

Academic Project Experience

Built and maintained predictive models using R and Python.

Created queries to extract data for comprehensive analysis and developed insightful trend analysis.

Created a MS Access Database to house automated reports and data analysis.

Designed a "business intelligence" application for touch screen fast food ordering system.

Collaborated with a team of 5 to plan, design and develop a website for a non-profit organization.

Collected, analyzed data, and created report in MS Excel using Predictive Analytics to conduct measurements and illustrate economic or health disparities.

Built a KBS Expert System using ES builder and Tableau, that would guide users with wine pairings through various choices.

Work Experience

Infosys Technologies LTD Mar 2013 - Jan 2014 Plano, Texas, USA.

Lead –Human Resources Apr 2011 – Mar 2013 Bangalore, India.

Team Management:

Managed a team of 5 customer service professionals. Provided benefits and Immigration support for Business Unit employees. Decreased calls by 30% into corporate office with visa issues

Briefed various cross functional teams/stakeholders of timely status of programs, initiatives, and policy & process changes in order to ensure effective communication.

Developed and prepared project documentation including requirements specifications, use cases, test scripts and plans.

Systems, Documentation & Policy:

Developed and created functional design and specifications in partnership with HR Functions and Teams.

Managed and maintained 2 databases, with a combined global employee base of 50,000 people. Refined graphics and organization to improve user experience.

Executed test plans for all phases of system testing including Unit, Integration and User Acceptance Testing (AIMS).

Designed and created system security strategy including user types, groups and permissions

Analyzed, designed and assisted in information on policy and procedures, employment/labor laws, conflict resolution, change management, diversity, and organizational development and design to promote a fair and equitable work environment

Analyzed business requirements and designed solutions that solved technical and business issues of varying complexity.

Audit & Compliance

Designed audit and compliance plan & analyzed results. Researched and identified gaps in current process, provided solutions and deployed changes in processes to help solve workflow issues saving company thousands of dollars.

Supported new-hire on-boarding, conducting background and reference checks of global teams in US, UK, Canada & EMEA. Completed I-9 and W-4 to ensure compliance.

Deployed mechanism to enforce & track compliance as per local regulation, ensuring 100% compliance with regulatory mandates.

Provided strategic direction and input to business leaders regarding overall Human Resource strategies that supported the culture, company direction, and the growth needs.

Reporting and Mentoring

Streamlined report process by converting 85% of manual work by designing and analyzing queries in key systems, that generated effective reports.

Compiled and validated data; reinforced and maintained compliance with corporate standards.

Mentored and trained 5 plus new hires on HR policies and processes quarterly.

Computer Sciences Corporation (CSC) Jan 2006 - Mar 2011 Indore, India.

Asst. Manager - Human Resource

Systems and Documentation

Facilitated brainstorming sessions to refine requirements and project documentation.

Proficiently understood existing systems environment and anticipated and resolved potential issues with new solutions and initiatives.

Provided implementation support through transition to ongoing operations.

Budgeting and Planning:

Devised comprehensive immigration related project plans. Arranged and scheduled information session for employee travelling on US and UK work permits.

Prepared a VISA model for number of work permit application to be filled for the forthcoming year.

Mentoring and Reporting

Mentored new immigration professional and trained them in US immigration related operations.

Created comprehensive daily and monthly reports and documented annual budget plans.

Honors and Activities

Certification of Appreciation Award Infosys Ltd Feb 2012

Certification of Achievement Award CSC May 2007

Certification of Completion Business Strategy Udemy July 2016

Volunteered with Habitat for Humanity, kaBOOM, MetLife Foundation Volunteer, NCCU Alumni.

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