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Customer Service Manager

Location:
Phillipsburg, NJ, 08865
Posted:
November 14, 2016

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Resume:

Jo A. Gallo

LEED AP, Lean Six Sigma Green Belt

*** ********* ****** ********** *** Jersey 08804 Email: acxhvj@r.postjobfree.com Cell: 908-***-****

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PERSONAL SUMMARY

Throughout my career, I have worked at a multitude of management levels and been fortunate to either manage or be a team member of many projects/contracts. Regarding team management, I have learned to coach by conveyance of my past experiences and how to provide building blocks for promoting self-confidence and positive work ethics. These skills have helped me build a productive and rewarding team environment. An environment dedicated to participation through design and execution/maintenance of corporate missions, visions and goal achievement. In addition, I believe in preventative maintenance but, possess an inherent sense of urgency and the ability to respond with immediate team participation to achieve accurate resolve to risks and issues. EXPERIENCE

2010/2014 Waste Management (WM) Sustainability Services, Houston, Texas: Managing Principal/Regional Manager – Sustainability Consulting (Corporate/Virtual Office Employee). Waste Management has been in the forefront of waste and recycling solutions for over 25 years.

Regional Manager/Leader of WM’s Sustainability Consulting Group (est. 2007, Green Squad); project management, procurement contracts, RFPs and daily operations

Contract Administration/Project Management where my team and I executed contracts by providing site evaluations and solutions regarding cost reduction or elimination thereof, and/or created sustainable environments within energy and lighting efficiencies, air quality and green cleaning solutions, waste management including recycling and reduction, organics solutions and zero waste initiatives for many nationally recognized Real Estate Investment Trusts (REIT)/commercial properties, hospitality organizations, food/animal processors, and major brand manufacturers

Proposal Writing and B2B/Enterprise Solution Development including direct and indirect customer relations/sales/project specific Scope of Work (SOW) development including procurement strategies, cost analysis, immediate and long term ROI. SOWs included time allocation for functional/cross functional process/subject matter experts, consultants, laborers, materials and expense, program/process development, implementation, continued support and/or annual program/performance assessment

Project implementation included applying current LEED (Leadership in Energy and Environmental Design,), ISO

(International Operation Standardization) Requirements, ASTM (American Society for Testing and Materials) and/or other industry related certifying bodies to meet requirements of specific programs, processes and/or product/process design/design review as well as defining and adhering to industry standards/procedures while maintaining customer goals and budget requirements

2002–2010 Barrett Company, Stonehouse Road, Millington, New Jersey: Operations Manager – Contract Management. Barrett Company has been in the commercial roofing business since 1928.

Daily Business Operations, Project Management, Customer Service, Inside Sales, Purchasing, Inventory Control, Logistics and Creative Advertising. Provided technical support to sales representatives, distributors and authorized applicators

Authored specifications/contractual agreements and sourced materials for commercial conventional roofing (hot and cold built-up; green/blue), waterproofing and vegetative roof projects adhering to Architect or Engineer requirements including ASTM Test Methods and/or other industry standards/test procedures/requirements

Authored articles for advertising purpose and as informational offerings in trade magazines and on trade websites

Provided Subject Matter Expertise on several green roof (vegetative) projects Jo A. Gallo

LEED AP, Lean Six Sigma Green Belt

129 Brunswick Avenue Bloomsbury New Jersey 08804 Email: acxhvj@r.postjobfree.com Cell: 908-***-****

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1998–2001 First Page Associates DBA Windovations, Inc. and Megawood Industries, Rutgers Street, Maplewood, New Jersey: Contract Manager/Administrator. Sale of Hopes Steel Historical Preservation Windows and Doors, Manufacturer of Megawood Mahogany Windows and Doors, and Infinity Bronze Windows and Doors.

Contract Administrator, Project Management, Client Relations, Inside Sales

Developed and initiated all new business contracts with residential and commercial owners, site developers, management companies, historic preservation organizations, Architects, and Engineers. Executed contracts with suppliers, contractors and local historical societies to ensure all owner requirements, local building codes, environmental and hazard safety standards and requirements were maintained. Finalized contract ensuring accurate and timely payments for all phases of build, as well as document submission for certifications, warranties and customer satisfaction 1988-1998 Shamrock Technologies, Inc. Foot of Pacific Street, Newark, New Jersey: Various Management Positions. An international chemical manufacturer specializing in ink and coating additives.

Held several positions including: Operations Manager, Customer Service Manager, Export Manager, Internal Sales and Customer Service, Member of the Quality Control Team, ISO-9001 Trained Auditor and Author for functional/cross functional process requirements and processes improvements

Represented the company at international trade shows and conferences

Chaired daily operations/supply chain demand meeting that provided a forum for each department, (raw material purchasing, quality control [input/raw materials], production, quality control [output/finished goods], Sales and Customer Service) to discuss and facilitate a means of meeting immediate, shifting and forecasted material sales EDUCATION

1982-1988 Union County College, Plainfield & Cranford Campuses, New Jersey 1988-1992 Kean College, Union, New Jersey; B.A., Business Major; Psychology Minor Certificate, Lean Six Sigma Green Belt, Rutgers Executive Education, School of Business, Camden, NJ 2015-2016 Certified LEED AP EB O&M (Leadership in Energy and Environmental Design, Accredited Professional, Existing Buildings, Operations & Maintenance), US Green Building Council, Washington, DC, 2010-Current Certified LEED GA (Green Associate), 2009, US Green Building Council, Washington, DC Author/Winner, “2009 Award of Excellence” Green Roofs for Healthy Cities (GRHC) Toronto, Ontario, Canada,

(www.greenroofs.org), Extensive Industrial/Commercial category (Project: O’Hare Modernization Program - SALCV, Chicago, IL) Certificate, AIA Continuing Education; GGR01B Building Blocks for Healthy Indoor Air, Ron Blank, AIA Cornerstone Partner Certificate, Green Building Basics and LEED Online Course, US Green Building Council, Washington, DC Certificate, Essentials of LEED Professional Accreditation, US Green Building Council, Washington, DC Author/Winner, “2007 Award of Excellence” Green Roofs for Healthy Cities (GRHC), Toronto, Ontario, Canada,

(www.greenroofs.org), Intensive Industrial/Commercial category (Project: ABN AMRO, Chicago, IL) Member New Jersey Chapter, US Green Building Council, 2007- Current Certificate, Green Roofs: A Sustainable Strategy, Sponsored by American HYDROTECH, Chicago, IL Certificate, World Trade Center Learning: Import/Export Documentation, Rules and Regulations, NAFTA, 1998-1999 Dale Carnegie Course: Getting Rid of the Fear and Horror of Public Speaking Dale Carnegie Course: Effective Communications & Human Relations ISO-9001 Trained as an Auditor and Functional/Cross Functional Process Improvement Author for International Operation Standardization Requirements, Underwriters Laboratories 1991-1992

*References supplied upon request.



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