Manager Customer Service

RICHARD M. SAAD

*** ********** **.

************@*****.*** Rochester, MI 48307 Mobile: 248-***-****

VP – GENERAL MANAGER – STRATEGIC PLANNING – OPERATIONS EXECUTIVE

Supply Chain / Innovation Programs & Portfolio / Operational Excellence

Trusted advisor to C-Suite, passionate floor transformation coach, and operations & innovation leader invited to speak at industry and government forums. Operational Excellence Champion delivering sustainable and improving results prompting stock to “buck the trend” every time an M&A is announced!

ANHEUSER-BUSCH INBEV 2009 - present

Sr. Director, Global Supply Integration, London, UK. 2015-present

Lead the Supply & Operations activity for one of the largest industry M&A Activities of SAB-Miller supporting $1.5B synergies. After appointment of executive board member, was the first appointee of advance M&A clean team.

Defined opportunity, planned value capture, integration and execution across 90 sites in 30 countries.

Supported strategic decisions, conducted onsite assessments and identified best performing assets, evaluated assets to keep or dispose considering legal requirements and contractual agreements.

Led diagnostic of Best-of-Both Operational Excellence programs, planned long-term convergence.

Designed organization blueprint, including team evaluations, assigning roles, considering cultural fit.

Planned and executed Day 1 activities, including: communication, compliance policies, governance, KPI & reporting, meeting routine & readiness, process & ways of working, and divestiture readiness.

Sr. Director, Global Supply & Operational Excellence Programs, New York, NY. 2009-2015

Championed team of global cross-functional senior executives in Safety, Environment, Maintenance & Automation, Quality, Brewing, Logistics, Planning, Packaging, Distribution, Financial, Innovation and People. Sustain & reduce $14B Variable Cost using ZBB. Responsible for Operational Excellence programs at 200 factories, 500 distribution sites and all corporate functions in 40 countries that provided means to overachieve $1B in savings, and deliver best in class EBITDA and CAGR.

Create and implement end-to-end strategy to manage more complexity driven by top-line innovation growth including make or buy, procurement, production, engineering, warehouse, and transport.

Detect corporate gaps, develop strategies to mitigate risks then execute; identify and implement process improvement opportunities based on external benchmarking across diverse industries.

Reductions of 63% for Lost-Time Injuries (LTI) and 29% for Number of Days Lost improvement since 2009 after implementing across operations; 2010 1st year without fatality inside sites.

Global Water Usage was reduced by 14% and Total Energy Usage reduced 10% to support our CEO’s public Better World Commitment; overall global Recycle Rate is greater than 98.5 percent.

Process method implementation and adherence directly improved Gross Line Yield 5%, Global Consumer Complaints by 27%, and Warehouse Network Productivity by 33% over 2 years globally

Global functional leader for 35 Operations Directors that manage Plant Managers in 35 countries.

Initiated use of industry methodologies, created simple tools & templates and embedded into internal toolkit (e.g. Lean Six Sigma, Pareto, Red-X, SMED, WCM, TPM, DMAIC, DFM, DFSS, FMEA).

Oversee Business Shared Services Center team, with responsibility for their ways of working, priorities, performance management, sharing KPI targets and assessing performance.

McKINSEY & COMPANY, Detroit, MI 2009

Senior Expert Consultant, Operations Practice

Recruited by McKinsey & Company to join Operations Practice as an experienced consultant to coach and mentor senior internal firm and external industry clients how to develop and lead sustainable operations. Focus areas include operational excellence, enterprise improvement, capital productivity, performance transformation, reliability & maintenance, network configuration and capability building.

Richard M. Saad – Page 2

GENERAL MOTORS, Various Locations 2002 - 2008

Global Program Innovation Strategy & Planning Leader, R&D and Strategic Planning, 2007-2008

Created and executed global product and manufacturing vision and strategy, including benchmarking and “deep sensing” global mega-trends. Led scenario development for senior leadership with strategic consultancies to assess future corporate impact requiring in depth analysis on global drivers.

Directed prioritization, budget allocation and technology transfer of $45M global portfolio consisting of 400 product and manufacturing innovation projects supported by 100 engineers and researchers.

Established global sustainability council; led corporate manufacturing sustainability program.

Licensed technologies to customers driving new business development, organic growth and revenue.

Industry SME to public policy groups and government, including NIST, DOE, DOC and NASA.

Business Unit Manager, Paint Production Operations 2004-2005, Assembly Operations 2006-2007

Restructured 3 different business units resulting in throughput increases of 25% to 55%. Coached and led 8 group managers and 300 employees to exceed throughput, quality and budget targets.

Drove YOY improvements for 5 quality metrics with increases from 20% to 80% enabling receipt of 2 JD Power customer service Awards for Initial Quality and Vehicle Dependability Studies.

Presented “Best of Best” award for influencing union to raise employee compliance to wear required paint uniform from 40% to 100%; netted $260K annual savings and improved customer quality.

Program Launch Manager and Lead Strategic Planner, 2003-2004

Managed cross-functional team of 10 strategic planners. Developed and managed strategic plan for future products & programs, HR, marketing, scheduling and $400M operating budget. Collaborated with purchasing, product development, manufacturing, sales, marketing, media, service and industry analysts.

Program Launch Manager for 2 major products. Attained acceleration rate day 25 to target of 30.

Eliminated 11 of 12 production restrictions allowing free market demand for higher margin orders.

Recognized with “Best of Best” Prize for proposing and implementing cost efficiency best practice.

Global Program Manager of Advanced Innovation, 2002-2003

Organized multi-organization team that developed case for an Assistant Secretary of Manufacturing cabinet position then successfully lobbied for creation of position under President George W. Bush.

GENERAL MOTORS, Various Locations 1995-2000

Leadership Roles in Production & Distribution and Engineering

Negotiated 50% cost reduction with union, avoiding outsourcing; win for management and union.

Created business case to merge 11 distribution centers; managed lean implementation saving $17M.

Honored with “Show me the Money” award for driving a $43M cost reduction.

Recognized with “Award of Excellence” for achievements based on personal initiative.

EDUCATION

NORTHWESTERN UNIVERSITY – Kellogg School of Management, Evanston, IL

M.B.A. – Strategic Management, Management of Organizations and Marketing, Honors, June 2002

Inaugural recipient of the Spencer Scholar faculty recommended award after completing first year.

Unpaid externship abroad: Save the Children supporting strategy, marketing, and organization change.

MBA Intern, IBM. Business Development strategy for market opportunity, adoption, footprint, M&A.

Master of Engineering – Operations and Supply Chain Management, June 2002

Master of Management and Manufacturing Scholar Grant upon admittance. Elected to student council.

UNIVERSITY OF MICHIGAN, Ann Arbor, MI

B.S.E. – Industrial and Operations Engineering, Cum Laude and Dean’s List, June 1996

Alpha Phi Omega, National Co-ed service fraternity: Sergeant-at-Arms, Vice-president of pledge class.

President, Resident Hall Government. Vice-president, Institute of Industrial Engineers.

OTHER

Board Member: Youth Soccer New Rochelle (and coach), NG20 Advisory Board

Keynote / Panelist: NAMES ’16, Mfg CXO Summit ’14 & ’15, Impact Mfg Summit ’14,

ASQ WC Team Excellence Competition ’14, NextGen Mfg ’13, Chief Supply Chain Officer ’12

Kellogg School of Management: Conduct Admission Interviews for graduate student candidates.

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