Jean M. Percy

**** ** *** ******, *** *** Hallandale, FL 33009 • 786-***-**** • acxhuk@r.postjobfree.com

PROFESSIONAL PROFILE

Operations Oversight Team Leadership & Training Conflict & Dispute Resolution

Highly accomplished professional pursuing a position within an established organization that will utilize my qualifications and talents in leadership, my personal integrity to increase corporate profitability. Able to offer outstanding team leadership, behavioral management, and conflict resolution skills. Exceptionally organized and disciplined; possess well developed interpersonal skills and the ability to motivate and direct others in a supportive, cooperative team environment.

EDUCATION

Master of Business Administration March 2013

American InterContinental University Weston, FL

Concentration in Project Management

GPA 4.0/4.0

Bachelor of Business Administration March 2012

American InterContinental University Weston, FL

Concentration in Management

Cabinet Member, Student Government Association

National Deans List

PROFESSIONAL EXPERIENCE

Business consultant/Tax Preparer May 2005-Present

Help small businesses solve issues, create value, maximize growth and improve the business performance.

Provide services such as the strategy, structure, management and operations of an organization. Identify options for the Organization and suggest recommendations for change, as well as helping with additional resources to implement solutions in the area of business to business sales through strategic marketing

Responsible for income tax preparation for individuals and self-employed clients. Identified potential tax credits and liabilities and ensures accurate and complete returns are filed in a timely manner. Complete tax forms in accordance with policies and in compliance with legislation and regulations

Director of church volunteer program

Manage food bank program, donations, youth and adult volunteer programs, fundraising, evangelization etc.

Self-employed/Contractor

September 2014-04/2015

Miami Light House for the Blind

Freelance Creole & French Translator/Pc Teacher’s assistant

At the Miami Light House for the Blind clients learn important life skills like home and personal management, assistive technology, job readiness, orientation and mobility, social skills and community integration. My duties were to translate from English to Creole and Creole to English.

The Answer Group July 1999-April 2005

Position: Senior Technician/Team Supervisor

North Lauderdale, FL

Limited the amount of onsite repairs by resolving hardware and software issues for clients via telephone, which resulted in a reduction of overhead costs.

Sold warranties, upgrades, and Gateway products thus maintaining a high sales volume target.

Some of the skills required to perform my duties included: Listening skills, effective communications via phone, getting the customer to cooperate, taking control of the case resolution process, handling difficult customers, teamwork, managing escalations, time management, and stress management, promoted to senior tech and later to team leader.

Ability to influence a group’s behavior, attitude and actions toward the achievement of goals.

Effectively influenced team members and created a positive climate in which employees on the team felt motivated to complete the required tasks

Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.

Goal driven leader who maintains a productive climate and confidently motivates, mobilizes and coaches employees to meet high performance standards.

Innovative problem-solver who can generate workable solutions and resolve complaints.

University of Miami/Medical Campus

June 1987-Dec 1998

Position: Patient Clinical Assistant/Recruiter

Miami, FL

Worked for the department of Pediatrics in a research program. Duties were to identify through chart reading babies that were born prematurely, make home visits to determine eligibility through questionnaire. Coordinated transportation and clinical settings for parents and their kids.

Responsible for listening to, understanding, and translating for French and Creole speaking patients.

Successfully and effectively developed projects, plans and events which resulted in positive outcome.

Broward County Mental Health Division 1989-1991

Mental Health Associates-Part-time

Duties

Helped care for people who are mentally ill and developmentally disabled. Helped admit and discharge patients, maintained close contact with them, and monitored vital signs such as heart rate and blood pressure. Observed patient behaviors, recorded their conditions and lead them in therapeutic and recreational activities.

Participated in treatment planning by helping to identify patients’ problems, needs and strengths. Reported all areas of concern regarding patient’s mental or physical status

Assisted patients in becoming accustomed to hospital routine and encourages them to participate in social and recreational activities to promote rehabilitation.

Documented activities and services in a complete accurate and timely manner

1990-1994 Transferred to department of Child Psychiatry

Position: Senior Patient Clinical Assistant/Group Therapy Assistant

Monitoring teenage sex offenders in a therapeutic milieu and accurately record any behavioral issue in their charts.

Provided family counseling to prepare parents for discharged teenagers and became team leader for the overnight shift.

1995-1998 Transferred to department of Medicine/Nephrology

Position- Assistant Recruiting Director

Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.

Duties were to identify eligible patients with blood pressure and kidney issues through chart reading, clinic visits and questionnaire.

Linked eligible patients with the research program.

Provided counseling and referrals to participants that needed extra social needs.

Dade County/Human Resources March 1981-June 1987

Miami, FL

Social Worker Aide

Conducted analysis to address issues which led to positive outcome.

Identified frail and isolated elderly in the community, assessed their needs through family profile and linked them to appropriate agencies through referrals.

Conducted follow ups to ensure that services were rendered

Prepared and maintained clients’ files for audit by state, federal, and regional agencies.

Increased productivity through actions.

Professional Affiliations

SCORE- is a nonprofit association dedicated to educating entrepreneurs and helping small businesses start, grow, and succeed nationwide.

Linkedln- business-related social networking site and is mainly used for professional

Speak English, French, Creole fluently, and Spanish fairly

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