Customer Service Representative
Resume:
NICKCLETTE EASE
**** * **** ****** ** Missouri City TX
acxhu0@r.postjobfree.com
EDUCATION
HARVARD UNIVERSITY (2010) CAMBRIDGE, MA
UNIVERSITY OF TEXAS – AUSTIN (2013) AUSTIN, TX
RELATED EXPERIENCE
APPLE, INC. AUSTIN, TX
Apple Online Store - Customer Service & Sales Chat Specialist. 2015 - 2016 Assist customers with finding their perfect Apple product. Aid customer with order and general service questions. Update customer’s shipping/delivery information. Upgrade delivery options to speed up service. Use vast knowledge of Apple products and procedures. Utilize quick and accurate typing (including trip-chat during high volume time). AUSTIN B-CYCLE AUSTIN, TX
Customer Service Representative. Receptionist. July 2014-March 2016 Answer incoming calls, greet visitors, and assist all departments as necessary. Maintain cleanliness of office & inventory and monitor office stock to maintain consistent levels of product. Monitor customer database, update client memberships, and explaining company's vast bikeshare city-wide network and procedures.
MEXICAN AMERICAN CULTURAL CENTER AUSTIN, TX
House Manager. Customer Service Representative June 2013-October 2015 Manage the patronage to all galleries, performances, and education workshops to one of the city’s premier institutions. institutions to ensure full coverage and excellent. Maintained optimum capacity through careful management of reservations and seating arrangements. UNIVERSITY OF TEXAS – AUSTIN AUSTIN, TX
Assistant for College of Fine Arts. Associate Instructor. Teacher’s Assistant. 2010 – 2013 Read course texts and materials, facilitated lectures, lead discussion exam sections, monitored and graded course assignments & exams for 400+ class. Held regular office hours, responded to student concerns, and served as liaison between student & department. Assistant roles including faxing, filing, typing, data entry, and handling phones. Assisted in organizing meetings and calendar with student in the College of Fine Arts and helped answer questions related to student and career services.
HARVARD UNIVERSITY CRIMSON SUMMER ACADEMY CAMBRIDGE, MA Resident Advisor & Mentor. SAT, Writing & Math Tutor, Choreographer. 2006-2010 Mentored underserved students from the Boston & Cambridge area throughout the school- year on academic and social matters. Taught courses on SAT Prep, creative and expository writing, photography, Math, debate, and college prep. Choreographed & taught dance and assisted in the production of the end of year gala and awards ceremony.
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