John Winkler

**** ****** **., #*

Knoxville, TN *7931

C: 865-***-****/acxht9@r.postjobfree.com

Education

Post-Baccalaureate Certificate in Paralegal Studies, Sullivan University, Lexington, KY (2002)

Bachelor of Arts in Anthropology, University of Kentucky, Lexington, KY (1987)

Related Coursework:

•Legal Writing Business & Corporate Law Estates & Trusts

•Legal Research Legal Process Intellectual Property

•Tort Law Real Estate Law

Computer Skills:

Microsoft Office: Word, Excel, Access, Outlook & Oracle / Internet / Word Perfect

Work History:

Talbots Customer Service Center (Staffing Solutions): Customer support agent for inbound call center for in store, online, and catalogue retail sales. Assist retail store employees/customers with purchases for clothing. Assist customers with item selection, process credit card payments and credit card applications. (Current employer since Sept 19, 2016)

AT&T (Collabera Staffing): Courtesy call agent for U-verse department. Outbound calls to private residences or business accounts, to confirm/cancel/reschedule U-verse (internet, telephone, cable television) installations and/or upgrades. Perform edits to U-verse accounts to prevent unnecessary technician installations. (March 16, 2015 – March 4, 2016)

SiTel (Comcast Communication): Call center agent trainee. Inbound call center for home communications appointment scheduling and communication service. (Jan-Feb 2015)

Express Personnel (Knoxville, TN): Office support / Administrative-Clerical. Various temporary asignments: reception, data entry, general office support. (Sept- Dec 2014)

Xerox/ACS (CompuGain): In-bound call center agent: Data entry, application initiation for health and dental insurance enrollment {KYNECT – Kentucky Health Benefit Exchange}, conflict resolution. (Oct. 2013 – Jan 2014)

CLEAR – Council on Licensure, Enforcement and Regulation (Judy's Staffing): Office support, shipping/receiving, trade show presentation preparation. (Sept, 2013)

McLane Distribution (Advantage Staffing): Order Selection, Merchandise packaging. (June-July 2013)

Amazon.com (Integrity Staffing): Inventory control, quality assurance, merchandise storage. (Nov. 2012-Feb. 2013)

REFERENCES: Personal/Professional

Angela Jackson

865-***-****

Lisa Drake

865-***-****

REFERENCES: Professional

Michael J. Winchester, PSC

Winchester, Sellers, Foster & Steele, PC

800 S. Gay Street

Knoxville, TN

865-***-****