Customer Service Manager
Resume:
SANDRA SEIBEL
E-mail: acxhqs@r.postjobfree.com
OBJECTIVE:
I am a positive, self-motivated individual with 15 plus years of experience in Administrative/Office environments. I am looking to obtain a permanent, full-time position in this environment to acquire new abilities as well as utilize the skills I have learned in my training, school and working experiences. I have good communication skills; work well on my own or in a team environment. I like to have a challenge and can be versatile. I can perform and complete various tasks in a timely manner. I feel my experience and many skills would be an asset in any new environment and beneficial to any team.
SKILLS:
Excellent interpersonal skills, phone manner and office etiquette
Experience with Microsoft Office Suite
Some experience with Excel, Access and Quick Books
Good communication
Strong organizational skills
Good problem solver
Work well with others
Can complete tasks in a timely manner and meet deadlines
WORK HISTORY:
June 2015 – November 2015 Project Coordinator Jadestone Ltd.
Supported Department Manager
Promoted and provided excellent customer service
Proper handling of new jobs; carried through until completion
Good communication with all customers
Started to learn basic Auto-cad to draw plans for kitchens/bathrooms
Covered reception when needed
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June 2012 – May 2015: Receptionist FilterBoxx Packaged Water Calgary, Alberta
Responsible for all front reception duties
Responsible for all incoming phone calls, incoming/outgoing mail and courier deliveries
Promote good business etiquette and uphold a good professional environment; a good first impression of the company
Keeping the front reception area tidy and clean; to enhance a professional attitude and image
Help all departments with whatever they need extra help with
Providing excellent support in the accounting department
Matching invoices, checks for payments and proper filing
Assistant to the Executive Assistant and Office Manager
Responsible for upkeep and tracking of three Company Pickup Trucks
Ordering and upkeep of all office supplies and cleaning supplies
Ordering catering for several business meetings of all sizes; organizing boardrooms and several travel arrangements
September 2002 – April 2014 Customer Service Manager/ Walmart Canada
Frontend Manager Calgary, Alberta
Promoting and providing excellent customer service
Educating, training front end associates, and ensuring associate development
Preparing schedules for numerous associates
Reviewing and comparing daily reports
Responsible for all financial transactions and upkeep of cash office
Follow up on all needed reports, training requirements and performance
Providing a safe and clean environment
Maintaining all equipment; all functioning and clean
Accountable for 55-60 people
Responsible of and maintaining control of the Western Union Money Transfer Kiosk
Customer Service and resolution of customer complaints/issues
Training of new associates
Scheduling of all breaks
Completing all register functions; balancing, audits, and maintenance
General upkeep of the front end
1988 – 1998 Office Administrator Montreal Trust Company
Calgary, Alberta
Promoting new services
Responsible for reports, correspondence, documents and affidavits for all files
Proper handling of stocks and bonds
Researching of stock and bond holdings and various companies
Communications with brokers and stock holders
Arranging fee proposals, office supply orders, travel and luncheon arrangements
-3-
EDUCATION:
Business Computer Program Course SAIT Calgary, Alberta
Business Administration Course Mount Royal College Calgary, Alberta
Senior High School Diploma Bishop Grandin High School Calgary, Alberta
ADDITIONAL TRAINING:
Office experience training at Esso Resources Canada Ltd., Calgary, Alberta
Parts Ordering Manager at Elite Electronics
Courses in Sociology and Economics, Mount Royal College
Online Training Courses
Women in Pursuit of Excellence Seminar
Western Union Money Transfer Course
WHIMIS Training
COMMUNITY INVOLVEMENT AND HOBBIES:
Cardinal Newman School
Various volunteer involvement (field trips, school functions, event planning, in classroom help)
The Parent Council School Treasurer for two years
Volunteer help with children’s soccer and baseball teams
Biking, dancing (as well as teaching dancing), tennis
Contact this candidate