Project Management Customer Service
Resume:
Vaughn H. Rogers
Litchfield, NH 03052
acxhq5@r.postjobfree.com
https://www.linkedin.com/in/vaughn-rogers-mba-0424853
SUMMARY
Personable, patient, detailed and customer focused IT Support, Implementation Project Management and Training professional with excellent interpersonal, presentation, problem solving, and leadership skills. Extensive client interaction to implement a quality product while managing a smooth roll out during implementation. Very technical, with the ability to translate and explain to nontechnical users. Seeking a support/implementation/project management role within the software company. Well versed in MS Operating Systems and applications. Open to travel and authorized to work in USA and Canada.
Healthcare Focus: Build, Configure, Implement and Train providers on eScription, Voice Recognition Software, Dragon Medical and PowerScribe in an Epic environment
Technical Skills
Microsoft Windows from DOS to Windows 10, Windows Server 2003 and 2008, Microsoft
Office 2000 to O365. Linux, Voice Recognition, Wiki and various Windows applications.
PC Hardware, LAN, Printing, re-image, laptops and enterprise systems.
EXPERIENCE
Infor, Nashua, NH 6/2016 to Present
Product Support Analyst
Manage and Implement Infor Restaurant systems
Support customers on the use of Infor’s software and hardware for the operation to operate the restaurants
Triage system outages
Setup Servers for Store operations
Cambridge Health Alliance, Somerville, MA 5/2012 to 12/2015
Sr. Application Analyst
Manage and implemented Business applications in a hospital setting
Manage vendor relationships for as many as 14 applications
Lead project for new application implementations and upgrades to existing applications
Enhance technical competency of clients to allow them to spend more time with their patients.
Participating in the Application team on call rotation.
Helped to build Dragon commands to automate documentation within the EMR.
Maintain a very positive relationship with internal management and providers
Worked with IT to build servers for the applications
Trained staff in temperature monitoring refrigerators and freezers and voice recognition software.
Participated in the on-call rotation
Abreon, Pittsburg, PA 11/2011 to 5/2012
Education Consultant
Conducted live support and on-site training for providers and clinical staff in the use of Allscripts Enterprise EMR/EHR (Electronic Health Records) at various hospitals and clinics across the country.
Conducted Training and support users in the use of Dragon Naturally Speaking.
Excellent Customer Service and Satisfaction with the appreciation from MD’s and Physician Assistants to allow them to spend more time with their patients.
Consulting Roles 5/2009 to 5/2011
SmartSource, Inc: Deployment Technician
Peak Systems: Deployment Technician
DSCI NOC: Technician
Lahey Clinic: EMR Support Specialist
Nuance Communications, Auburn, NH 4/2007 to 5/2009
Application Training Specialist
Trained and supported Radiologists in the use of PowerScribe (Voice Recognition Software). Managed travel arrangements to meet the customers' schedule while maintaining high customer satisfaction.
Inforonics Corp., Littleton, MA 9/2006 to 4/2007
Technical Support Engineer
Supported two enterprise software applications for remote customers during off hours.
Supported two hardware vendors' wireless networking installation and setup of equipment.
Monitored NOC systems for alerts and down systems to minimize down time.
CompuSource Technologies LLC, Derry, NH 3/2003 to 9/2006
Training Manager
Instructed 40-hour A+ Certification, a Net+ Certification prep course, and an 8-hour Hardware, Networking, Office programs for career changers.
Trained nurses and doctors on electronic medical record software to maintain efficient record keeping.
Developed and customized course curriculum, training materials, labs, and exercises to meet student needs and abilities.
Presented to a broad range of audiences, from "C" level executives to system administrators and end users.
Managed outsourced trainers to utilize the correct resources for the business.
Part Time Employment:
Southern New Hampshire University 6/2014 to Present
Adjunct Professor
IT Graduate Courses - Operating System Internals, Introduction to Project Management and Product Innovation
New England College 1/2016 to Present
Adjunct Professor
IT Graduate Courses - Introduction to Project Management, Management responsibility with project management
EDUCATION
RIVIER COLLEGE, Nashua, NH
Master of Business Administration, 1993
FRANKLIN PIERCE COLLEGE, Nashua, NH
B.S. Business Management / Computer Science, 1988
REFERENCES
Excellent professional and personal references furnished upon request
Contact this candidate