SCOTT ALLEN

***** * ****** ****** • Aurora, CO 80016 • 913-***-**** • acxhq4@r.postjobfree.com

OBJECTIVE: To obtain a position within an organization that is seeking dedicated, organized and hard-working team members with strong customer service, communication, time management, organizational, and interpersonal skills.

EDUCATION: Graduated Police Academy - Plainfield, Indiana

Lake Michigan College – Benton Harbor, Michigan

Texas Southern University – Houston, Texas

Utica Junior College – Utica, Mississippi

Faith Bible College – Kansas City, Kansas

Concentration: Business Administration

SKILLS: Skill Name Skill Level Experience

Customer Service Expert 10 years

Public Relations Expert 10 years

Conflict Resolution Expert 10 years

Training & Development Above Average 9 years

Hiring & Recruiting Above Average 8 years

Sales Above Average 7 years

EXPERIENCE: Custom Protection Officer

G4S-Aurora, CO 5/2015-Present

Security Agent

Advantage Security-Aurora, CO 8/2014 - 5/2015

Customer Support Specialist I

NTTA-Plano, TX 5/2014 - 8/2014

Tax Examiner Technician 2/2013 – 6/2013

Internal Revenue Service – Kansas City, MO

Evaluates all available information and takes corrective actions, such as credit

transfer requests. Re-computes taxes, and adds penalties and interests as required by regulation.

Accesses relevant computer systems through Microsoft excel, word and office to view and/or update taxpayers' accounts regarding payments received. Reviews status of case to make account adjustments.

Enters data into automated system to adjust taxes, penalties, and/or make credit adjustments.

Recognizes indications of tax fraud; makes determinations, and uses sound judgment concerning taxpayers' data and responses.

Gains cooperation of taxpayers by explaining best options to resolve problems or questions, and to ensure an understanding of personal responsibilities.

Interprets the law as it relates to issues and affects regarding the performance and efficiency of the Internal Revenue Service.

Educates taxpayers on future action(s) needed to achieve desired results, and offers advice on tax liability.

Resolves inquiries regarding tax account issues such as tax delinquency.

Communicates with taxpayers and their representatives regarding their accounts, and correspondence issued by the Internal Revenue Service.

Private Security Officer

Orion Security Inc. – Overland Park, KS 1/2012 – 10/2012

Patrolled certain sectors of KCMO.

Serves as point of contact for visitors and employees.

Monitors control center.

Renders assistance to police and fire rescue personnel.

Completes security incident and accident reports.

Enforces security regulations and policies.

Security Specialist – Lead Officer

US Security Associates – Kansas City, MO 9/2011 – 1/2012

Ericsson Security/Sprint World Headquarters

Enforced laws, ordinances, regulations and policies.

Identified and recommended developmental training needs.

Provided training to new employees.

Resolved informal issues.

Rendered assistance to police, fire rescue and customer support personnel.

Investigated customer complaints and discrepancies.

Maintained confidential information, and reported disciplinary problems.

Custom Protection Officer

Wackenhut Corporation – Overland Park, KS 10/ 2006 – 09/2010

Commissioned by Police Board.

Authorized to carry firearms and make apprehensions in the state of Kansas and Missouri.

Enforced laws, ordinances, regulations and policies.

Resolved informal issues.

Maintained confidential information, and reported disciplinary problems.

Provided detailed report of daily occurrences.

Campus Concierge (Sprint World Headquarters)

Securitas Security Services – Overland Park, KS 06/2005 – 06/2006

Enforced laws, ordinances, regulations and policies.

Identified and recommended developmental training needs.

Provided training to new employees.

Resolved informal issues.

Rendered assistance to police, fire rescue and customer support personnel.

Investigated customer complaints and discrepancies.

Maintained confidential information, and reported disciplinary problems.

Sales Representative (Supervisor)

Landmark One – Olathe, KS 11/2004 – 03/2005

Supervised daily operations.

Established staffing schedule, recruiting and performance management.

Performed background checks on prospective employees.

Scheduled and attended meetings for enhancement of company goals.

Received monthly bonuses for outstanding sales achievements.

Managed payroll, and petty cash fund.

Sales Representative

Together Dating Service – Overland Park, KS 06/2004 – 09/2004

Responded to customer inquiries and resolved issues.

Worked independently to secure sales leads.

Conducted oral interviews.

Maintained daily call logs.

Ensured reports and replies were completed on schedule.

Collections Agent 03/2004 – 11/2004

Encore Receivable Management

Collected on large contingency fund accounts.

Contacted clients regarding past due accounts.

Provided customer service for revolving and installment accounts.

Used Database system to process various information.

Worked in accordance with the Fair Debt Collections Act.

Processed monetary adjustments to accounts.

Head Security Officer

Academy of Kansas City – Kansas City, MO 08/2003 – 06/2004

Enforced laws, ordinances, regulations and policies.

Patrolled assigned area of installation.

Investigated disturbances and other security violations.

Supervised and directed Academy Basketball Team.

Managed equipment and facility resources.

Head Security Officer

Southwest Charter High School – Kansas City, MO 01/2002 – 11/2002

Enforced laws, ordinances, regulations and policies.

Provided guidance to troubled students on a regular basis.

Counseled parents of students being detained for misconduct.

Head Coach for Boys Basketball Team.

Managed equipment and facility resources.

Police Officer

City of Gary – Gary, IN 07/1998 – 01/2001

Investigated misdemeanor crimes, and traffic accidents.

Monitored drivers for evidence of unsafe practices or acts.

Administered field sobriety test.

Performed identification checks and vehicle searches.

Conducted surveillance operations.

Regulated pedestrian and vehicular traffic.

Issued warnings, citations and made apprehensions.

Participated in Civil Disturbance Control.

Testified in court, and prepared related reports.

Head Security Officer

Gary Community School Corporation – Gary, IN 08/1996 – 01/2001

Enforced laws, ordinances, regulations and policies.

Assured adherence to safety practices.

Identified and recommended developmental training needs of subordinates.

Instructed subordinates in specific tasks and job techniques.

Established staffing schedule, recruiting and performance management.

SPECIAL SKILLS AND ABILITIES

Accounting, Budget Preparation, Management and Reports Analysis, Customer Service, Conflict Resolution, and other public relations methodology. Adept in analytical and numerical dexterity. Excellent telephone persona with special emphasis on customer service. Acclimate readily to new environments, and learn new procedures quickly and easily. Proficient in the following Database systems; Access, Microsoft Excel, Microsoft Word, Power Point, and Microsoft Office. Operates 10-key, by touch.

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