Customer Service Medical
Resume:
Rosemarie Reynolds, RHIT
Philadelphia, Pa 19135
acxhpl@r.postjobfree.com
Professional Summary
Service-oriented in the Medical Record field with over 25 years of experience. Core competencies include coding (ICD-9-CM), organizational skills and supervisor skills as well as excellent communication and time management skills. Enjoys working in a fast-paced environment.
Skills
Administration and Management Time Management
Judgment and Decision Making Customer and Personal Service
Computers and Electronics Clerical
Works well under pressure and deadlines
Additional Qualifications (not all inclusive)
Quality Assurance Review Team Leader, open and closed cases
Team Leader for 7 person committee concerning Medical Records Review
Revise, review and update Policies and Procedures for scattered sites (6), to include
Electronic Health Records
Provided administrative duties concurrently for Risk Management, Medical Records, and Social Service
Departments
Experience
Consulate Healthcare of Brandon April 2016 – July 2016
701 Victoria Street
Brandon, FL
Admissions Coordinator
Responsible for verifying insurance information on new clients.
Added all demographic information into computer system for new clients.
Tracked all incoming new clients.
Responsible for giving tours of facility to potential clients.
DS Services November 2015 – April 2016
200 Eagle Landing Road
Lakeland, Fl 33810
Responsibilities
Anticipates the customer needs and provides advice in order to deliver appropriate solutions to the customer.
Handles and resolves and as a last resort routes inbound calls by identifying customer needs focusing on a one and done philosophy.
Provides specific information, updates on delivery, etc.
Saunders House June 2013 - May 2015
100 Lancaster Avenue
Wynnewood, PA 19096
Health Information Responsibilities
Review records for completeness, accuracy and compliance with regulations.
Retrieve patient medical records for physicians, technicians, or other medical personnel.
Protect the security of medical records to ensure that confidentiality is maintained.
Release information to persons or agencies according to regulations.
Identify, compile, abstract, and code patient data, using standard classification systems.
Consult classification manuals to locate information about disease processes.
Manage the department or supervise clerical workers, directing or controlling activities of personnel.
Order and dispense supplies.
Cliveden Convalescent Center June 2005 - May 2013
6400 Greene Street May 2013 – May 2015 (PRN)
Philadelphia, PA 19119
Health Information Responsibilities
Enter data, such as demographic characteristics, history and the extent of disease, diagnostic procedures, or treatment into computer.
Review records for completeness, accuracy and compliance with regulations.
Retrieve patient medical records for physicians, technicians, or other medical personnel.
Protect the security of medical records to ensure that confidentiality is maintained.
Release information to persons or agencies according to regulations.
Identify, compile, abstract, and code patient data, using standard classification systems.
Consult classification manuals to locate information about disease processes.
Manage the department or supervise clerical workers, directing or controlling activities of personnel.
Admission Responsibilities
Responsible for verifying insurance information on new clients.
Added all demographic information into computer system for new clients.
Assigned beds and tracked all incoming new clients.
Effectively communicated with all liaisons and hospital personnel in regards to potential clients.
Responsible for giving tours of facility to potential clients.
Education
Associate of Applied Science - Health Information Management - RHIT credentialed - June 1998
Community College of Philadelphia
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