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Customer Service Manager

Location:
Fulton, NY, 13069
Salary:
negotiable
Posted:
November 14, 2016

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Resume:

Richard F. Berlinski

*** ****** ***** **

Phoenix, NY 13135 US

Phone: 1-315-***-****

acxhnd@r.postjobfree.com

EXECUTIVE SUMMARY

PROFESSIONAL BUSINESS PERSONALITY AND BACKGROUND

Cross-functional and results-focused Plant Operations Manager

Broad industry experience spanning the Brewing, Heavy Metal Fabrication/Filtration Systems, Defense Radar/Sonar manufacturing, Computer Graphic Electronics and Plastics.

Cross functional communication skills servicing Budget, P&L, Capital Project Budgeting and Expenditure management, Customer Service, HR, Engineering, Quality, IT, Sales, Finance, Facilities, Production, and Materials management environments.

Successful leadership with a detail-oriented approach to performance monitoring/analysis. Strong ability to establish direction, support, coaching and mentoring to build strong teams and confidences. EDUCATION / TECHNICAL SKILLS

Bachelor of Science in Business Administration, University of New Haven, New Haven, CT Fluent with Infor/Syteline ERP, Micro Soft Office, ERP Implementations, Lean concepts, Visual Mfg. Work Flow Enhancements

ACHIEVEMENTS

BUSINESS ACCOMPLISHMENTS:

• Successfully achieved job margins of 35%, reduced manufacturing costs by 15%, and reduced scrap to 1% or less

• Improved inventory accuracy to 99+%, direct labor hour accountability to 100%, reduced subcontract/temporary labor costs by 28% and reduced workers compensation insurance costs by reducing/eliminating lost time accidents.

• Improved worldwide field service part availability to reduce down time to achieve next day service.

• Avoid material scrap cost through re-certification testing programs.

• Eliminated CNC program selection errors and simplified process instructions manufacturing operations

• Established visual and numeric tool identification methods for all manufacturing tools SELECTED ACCOMPLISHMENTS.

LEAN MANUFACTURING PROJECTS:

• Re-engineered business facility layout to reduce overhead cost and improve work flows and introduced green initiatives for business energy consumption.

• Improved work flows, manufacturing instruction practices, human relations processes, tooling identification/storage practices, planning/scheduling/inventory control functions, fiscal year-end inventory processes

• Improved CNC programming logistics and practices

• Introduced operator cycle time multi-tasking

BUSINESS LEAN/CONTINUOUS IMPROVEMENTS:

• Budget/P&L Management

• Job Cost & Quality Control consciousness

• Health & Safety Training Programs

• Multiple business ERP Sys. analysis/selection/ installation/training and management(most current is Infor/Syteline ERP)

• ISO Implementation

• IT Functional Restructuring

• Visual Manufacturing & Work Force involvement projects EMPLOYMENT HISTORY

PLANT OPERATIONS MANAGER

AUBURN VACUUM FORMING CO., INC. Auburn, NY

November, 1996 Present

PROFESSIONAL EXPERIENCE Auburn Vacuum Forming is a plastics thermoforming business servicing the automotive, cellular, heavy military, OEM equipment manufacturer and brewing industries Management responsibilities are:

Business P&L budget development/management

Monitor business operations performance across health & safety, quality, warehouse/shipping/ receiving, tooling, mfg. engineering, manufacturing ops, materials/planning/scheduling, facility maintenance, business information systems, customer service, and HR activities

Provide management leadership, mentoring, training, coaching, and support of salaried, non-exempt and direct labor employees

Champion lean manufacturing methodologies for optimizing performance within inventory management, IT, human resources, manufacturing work flows, equipment set-up methodologies, ERP systems development, ISO implementation, manufacturing process instructions, customer service/support, shipping and receiving logistics, facility reconstruction and consolidation, tool identification, energy saving projects, CNC program management practices and plant and equipment needs and procurement.

ASSOCIATIONS

Volunteer/Community Service

• Chief Administrator for the Central New York Adult Hockey League managing a two session ice hockey league directly supervising 300 players, 8 referees and 3 off ice officials overseeing all safety and discipline activity, scheduling and league rules.

• Coached youth hockey in 3 youth hockey associations for age levels 10 – 18.

• Single and multiple player training developing skating, game skills and game situation decision making for player age 5 - 18.



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