Customer Service Manager

Curriculum Vitae

Nichola Bushel

Mob: 041*-***-***

Employment Summary

October 2009 – Current: Franbridge Distributors

Office / Administration Manager

Duties included but not limited to:

• Administration

• Diary management

• Monthly reporting

• Liaising with Operation Managers in other States

• Petty Cash

• Office Management

• Manage 4 staff

• Liaise with all levels of management

• Setup statements for emailing

• Enforcing new changes within the administration group

• Accounts Payable

• Accounts Receivable

• Purchasing

• Invoicing

• Creation of new reports

Achievements: Reducing costs, managing staff and building rapport with each individual member whereby respect for all in the office is achieved. October 2008 – October 2009: Allstaff Airconditioning (NSW) Pty Ltd Personal Assistant to the Managing Director and Office Manager (Assisting several department managers) Duties included but not limited to:

• Typing (Dictaphone)

• Travel arrangements

• Diary management

• Monthly reporting - Minutes

• Liaising with Operation Managers in other States

• Administration

• Expense reconciliations

• Petty Cash

• OHS Officer / Committee Member

• Return to Work Coordinator

• Safety Officer

• Office Management

• Manage 2 staff (Receptionist and Office Clerk)

• Write Safety Policies/Plans

• Liaise with all levels of management

• Fire Warden

Achievements: Reducing costs, Completion of a new safety plan, completing OHS Cert III and RTW Training.

June 2005 – September 2008: ZF Australia Pacific Pty Ltd Personal Assistant to the Managing Director and support to 4 Managers Duties included but not limited to:

• Typing (Dictaphone)

• Travel arrangements

• Diary management

• Conference & Exhibitions

• Monthly reporting

• Liaising with global ZF Managers (Managers and MD’s)

• Administration

• Expense reconciliations

• Fire Warden

Achievements: Picking up where the MD had left off and completing the task, making sure that the bottom line was not affected.

January 2005 – June 2005: GE Lighting & Industrial Customer Service Team Leader

Duties included but not limited to:

• Managerial duties (general)

• Team Reporting

• KPI review and reporting

• Staff Reviews

• Conference presentations, speaking

• Staff co-ordination

• Customer Service (external & internal)

• Training of new staff

Achievements: A supporting manager and team leader are an important part of the company, allowing progress to be maintained daily and profit to be made with repeat custom. April 2000 – January 2005: GE Automotive Financial Services Personal Assistant to the Managing Director

Duties included but not limited to:

• Travel arrangements

• Diary management

• Conference & Exhibitions

• Monthly reporting

• Liaising with global & interstate GE Managers (Managers and MD’s)

• Expense reconciliations

• Administration

• Social Club Director

• Fire Warden

Achievements: Supported other departments within GE, this allowed other departments to be productive and profitable when staff were not available:

• Accounts (Payable & Receivable)

• Sales & Marketing

• Customer service

• Reception

• Settlements officer

Overall this experience was invigorating and challenged me to my full potential. October 1997 – April 2000: Avco Financial Services (Taken over by GE Automotive Financial Services) Branch Secretary, Accounts and lending officer

Duties included but not limited to:

• Expense reconciliation

• Petty Cash

• Cashier

• Reception

• Customer service

• Telemarketing

• Writing of loans

• Insurance selling

Achievement: New challenges & in some cases the thrill was overwhelming From March 1984 to October 1997 I was a trained and registered Veterinary Nurse working at Bass Hill Veterinary Hospital for 10yrs and the RSPCA for 4yrs. Qualifications

Computer Skills: Windows NT/XP

MS Word 2003 (Expert Certificate from Microsoft USA)(attached) MS Excel 2003 (Expert Certificate from Microsoft USA) (attached) MS Outlook (Intermediate - Advanced)

MS Powerpoint 2003 (Advanced)

MS Access (Basic)

MS Publisher (Basic)

Adobe (Basic – Intermediate)

Nexus

Arrow

Navision

Certificates & Awards: Diploma in Counselling (AIPC) Advanced study in Children and Parenting (AIPC)

Diploma of Nutrition (SNHS)

Advanced Diploma of Nutrition

Diploma Business and Marketing for Holistic Therapists Diploma Neuro-Linguistic Programming

Diploma of Diabetes Risk Awareness (SNHS)

Diploma of Allergy Testing (SNHS)

Diploma of Hypnotherapy (SNHS)

Diploma in Dream Therapy (SNHS)

Diploma in Yoga (SNHS)

Diploma of Sport Nutrition (SNHS)

Diploma Child Psychology

OHS Cert III

Return to Work Coordinator

MS Word (Advanced)

MS Excel (Advanced)

MS Powerpoint (Advanced)

Employee of the Year

Certificate from St Gabriels School for Hearing Impaired Children Insurance Accreditation

Diploma Veterinary Nursing

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