Carol A. Morin

**** ****** ****** *** ****: 702-***-****

Henderson NV, 89052 Email: acxhix@r.postjobfree.com

Management professional experienced and proficient in fast paced work environments with expertise in employee development, problem resolution and Compliance. Strong communication skills. Most recently responsible for the management of a team of Call Center representatives.

PROFESSIONAL EXPERIENCE

MEDCO/EXPRESS SCRIPTS Las Vegas, NV 12/2005 – 04/2015 (See also 2000-2004)

Prior Authorization Department Supervisor

Direct supervision of 30+ employees in the Prior Authorization Department at this top Pharmacy Benefit Manager.

Recruit, train, perform employee evaluations and issue disciplinary actions.

Implement employee Success (development) plans and motivational techniques.

Maintain audit logs and compliance records for the Director of the Pharmacy.

Resolve employee and member/physician escalations in a positive manner.

Serve as the point supervisor in the department with a key level of focus on Medicare.

Launched task teams to identify primary causes of Medicare TAT failures to drive solutions and ultimately resolution to those issues. Serve as a liaison to the global task teams in this area.

Participated in a quality Kaizen event for CRD which resulted in the implementation of the Quality feedback tool named D.I.M.E utilized to report errors, coach, identify and resolve current issues.

Serve as Site Quality Council for the D.I.M.E. tool.

POTLATCH North Las Vegas, NV 9/2005 – 12/2005

Production Associate

Operate, troubleshoot and maintain equipment in the production of paper products.

Directly involved in loading, unloading, preventative maintenance and repairing the machinery to achieve high production standards in the manufacture of paper products.

Perform quality tests and update production/maintenance logs on a daily basis.

CITIGROUP- TRANSACTION SERVICES Las Vega 7/2004 – 4/2005

Unit Manager

Direct supervision of 15-30 employees in the processing of charge card statements utilizing high speed mail processing equipment (Pitney Bowe and Bowe Bell & Howe).

Recruit, train, perform annual employee evaluations and implement disciplinary actions.

Issued employee development plans and motivational techniques.

Strong contributor to the implementation of projects such as machine communication process enhancements (Insite), work flow tracking and reconciliation systems (Spectra).

REALTOR-Greater Las Vegas Association of Realtors Las Vegas, NV 1/2004 – 2/2009

Real Estate Agent

Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other in the buying and selling of real estate property.

Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.

Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.

Generate lists of properties that are compatible with buyers' needs and financial resources as well as providing potential sellers with comparables of similar properties that have recently sold in order to determine its competitive market price.

MEDCO HEALTH SOLUTIONS Las Vegas, NV 5/2000 – 1/2004

Packing & Sortation Supervisor

Direct supervision of 50+ employees in the packaging of prescriptions and direct mail processing for delivery to patients at this leading pharmacy benefit manager.

Recruit, train, perform employee evaluations, and execute disciplinary actions. Implement employee development plans and motivational techniques and Six Sigma project participation.

Utilize the Crisplant Sortation machinery to sort mail for distribution utilizing USPS, Airborne, UPS and FEDEX carriers. Perform postage cost tracking and analysis for corporate-wide planning.

Exceed company record for total numbers of orders shipped in a week and continued high levels of output. Drive the teams to maintain a consistent level of quality at 99.7% and better.

Serve as alternate supervisor for the "Front End" operations at this facility in the areas of mail opening, payment processing, Doctor's calls and the facilitation of the movement of client prescriptions.

EDUCATION AND TRAINING

State of Nevada Real Estate License (Active through February 2009)

Real Estate Certificate (90 hours Principles, Practices, and Law) - Century 21 Real Estate Academy

Supervisory Certificate – University of New Hampshire, Manchester, NH

Business Management – Robert Morris College, Pittsburgh, PA (Deans List) (1978-1980)

Langley High School- Pittsburgh, PA- Graduated 1978 with GPA of 4.0

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