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Customer Service Chemical Engineering

Location:
Jenks, OK, 74037
Posted:
November 13, 2016

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Resume:

JESSICA NICHOLS

**** *. ***** **

Jenks, OK *****

acxhhr@r.postjobfree.com

918-***-****

EDUCATION:

The University of Arkansas, Fayetteville, AR

B.S. in Chemical Engineering, August 2008

Minor in Mathematical Sciences

GPA 3.38/4.0

PROFESSIONAL EXPERIENCE:

March 2015 - January 2016 Relocated to Germany for husband’s job. Pricing Specialist, April 2014 - March 2015

Old Navy, Great Falls, MT

Ensured that all signage changes and markdowns were completed efficiently, accurately, and in compliance with company standards.

Directed up to 10 pricing team associates to post up to 1,000 signs and mark down up to 15,000 units per week.

Increased productivity and reduced payroll costs by tracking performance and providing feedback to employees weekly.

Merchandised markdown product weekly to maximize gross margin.

Supervised up to 30 employees during Manager on Duty shifts. Merchandising Specialist, February 2012 - April 2014 Old Navy, Great Falls, MT

Ensured that all new and replenishment merchandise was processed and placed efficiently and in compliance with company standards.

Directed up to 10 product placement associates to process and place up to 20,000 units per week.

Led the product placement team to complete department resets monthly.

Increased productivity and reduced payroll costs by tracking performance and providing feedback to employees weekly.

Supervised up to 30 employees during Manager on Duty shifts. Customer Service Associate, April 2011 - February 2012 Old Navy, Great Falls, MT

Provided customer service to patrons.

Executed signage, markdowns, and product placement. Receptionist, July 2010 - April 2011

Big Sky Civil & Environmental, Inc., Great Falls, MT

Assembled technical documents, recorded company expenses, directed incoming calls, assisted clients, and performed other administrative duties.

Assisted in writing project proposals and other technical documents.

Reorganized the office filing system, which resulted in a more efficient and user-friendly system. April 2010 – July 2010 Relocated to Montana for husband’s job. Process Improvement Engineer, July 2008 - April 2010 Eastman Chemical Company, Longview, TX

Completed process improvement work for the site’s Texanol manufacturing area.

Led and completed a distillation operation improvement project which reduced annual energy costs by

$300,000.

Led a project valued at $300,000 to implement a new catalyst in a plant process.

Calculated and reported savings for process improvement projects on a monthly basis as Cost Tracking Steward for the Texanol Department.

Effectively served as Safety Presentation Coordinator for the Chemicals Development Group.

Mentored a student intern for one semester.

Completed technical and personal development training courses, including: Six Sigma Methodology

(Green Belt), Distillation Optimization taught by Henry Kister, Process Safety Technology taught by ABS, and 7 Habits of Highly Effective People.

Chemical Engineering Student Intern, May 2007 - August 2007 Eastman Chemical Company, Longview, TX

Completed process improvement work for the site’s Aldehyde Reduction manufacturing area.

Led a project valued at $600,000/year to recover value from several process waste streams.

Conducted a plant experiment on a distillation column to determine the optimum operating conditions.

OTHER RELEVANT EXPERIENCE:

Undergraduate Senior Project

IEE/WERC’s International Environmental Design Contest, January 2008 - April 2008

Contest Participant for Task 5, “Separation of Water from Emulsified Oil.”

Developed and designed a bench scale and full scale design for a process to separate spent lubricating emulsions used in copper rolling and drawing processes into their oil and water components for the purpose of reuse.

Team was awarded first place in a field of 8 teams.

Report published online at http://scholarworks.uark.edu/cheguht/56/. ACADEMIC ACHIEVEMENTS AND HONORS:

First Place Award at NMSU’s WERC Environmental Design Contest for Task 5, 2008 Silas Hunt Distinguished Scholarship Recipient at the University of Arkansas, 2004 - 2008 Recipient of the Fred C. and Mary Koch Foundation Scholarship, 2005-2008 Recipient of a scholarship from the Cherokee Nation, 2004 - 2008 Recipient of a scholarship from the College of Engineering, 2004, 2006 Eastman Chemical Award for Excellence in Chemical Engineering, 2006 Recipient of the Tracy L. Kirn Scholarship by the Ralph E. Martin Department of Chemical Engineering, 2006 College of Engineering Dean’s List, Fall 2004, Spring 2005, Fall 2005 Member of the Oklahoma Indian Student Honor Society, 2004, 2005 PROFESSIONAL CERTIFICATIONS:

Six Sigma Green Belt, 2008

COMMUNITY SERVICE:

Big Brothers Big Sisters, Mentor, Great Falls, MT, April 2011 - March 2015 Junior Achievement, Classroom Volunteer, Longview, TX, September 2008 - February 2010 Boys and Girls Club, Youth Programs Volunteer, Fayetteville, AR, February 2006 - February 2008



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