Manager Customer Service

OBJECTIVE

To acquire an excellent platform in the field of Business Administration, where I wish to use my skills and experience to propel your company’s growth.

EDUCATION

MacEwan University, Edmonton, AB Expected December 2016

Diploma in Business Management GPA: 3.7

Project Management Human Resource Management Business Finances

Financial Accounting Business Statistics Marketing and Sales

Concordia University, Montreal, QC May 2014

MS in Civil Engineering GPA: 3.7

Project Management Construction Planning Control and Construction process

Total Quality Project Management

Jawaharlal Nehru Technological University, India May 2013

Bachelors in Civil Engineering GPA: 3.89

Construction Management Project Management Managerial Economics Transportation Engineering

TECHNICAL PROFICIENCY

SOFTWARE : AutoCAD, Staad Pro V8i, Primavera.

OTHER : MS Office (Word, Excel, Outlook & PowerPoint) and MS Project.

WORK EXPERIENCE

Office Manager, Aramark, Edmonton, AB November 2015 - Present

Oversee and perform Accounts Payable, Accounts Receivable and Payroll actions.

Manage production co-ordination and administrative staff.

Prepare month-end & year-end financial statements.

Expertise in AP and AR.

Set up and audit financial and administrative systems.

Onboard new hires and ensure orientation processes are completed.

Direct general office functions.

Monitor key performance indicators.

Co-ordinate with other Aramark business units.

Assistant Office Manager, Aramark, Edmonton, AB March 2015 – November 2015

Tracking budget expenses, staffing, quality management, managing processes, communication processes, disciplining employees, promoting process improvement and making payrolls.

Preparing timesheets, organizing and filing.

Trained in data entry with excellent accuracy in finances.

Experience in strategic planning and execution. Knowledge of contracting, negotiating, and change management.

Manage customer service which focuses solving issues related to quality and client relationship.

Calculating and entering wages for the staff.

Reporting assigned information to the Office Manager within deadlines.

Campus Store Manager, Aramark Higher Education, Edmonton, AB September 2014 – March 2015

Focus on marketing and sales. Engaging with the customers and delegating their likes with the products available.

Mentoring peers in providing excellent client service in compliance with Aramark’s policy and standards

Inventory management and preparing product analysis template.

Accomplished staff results by communicating job expectations, planning, monitoring, appraising job results; initiating, coordinating, and enforcing systems, policies and procedures.

Administrative Manager, Eight Stream Marketing Pvt. Ltd, Hyd, India January 2012 – August 2013

Managed finances and provided solutions in terms of cost management, inventory tracking and monthly reports.

Detailed knowledge of debit and credit entries, balancing cash, foreign currency transactions etc., in order to process customer transactions.

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