Customer Service Medical Assistant

Shareta Michelle Harris

*****B Ashford Meadow Dr, Houston, TX 77082- 832-***-****

QUALIFICATIONS SUMMARY

Administrative Support professional experienced working in fast paced

environments demanding strong organizational, technical, and interpersonal

skills. Trustworthy, ethical, discreet committed to superior customer

service. Confident and poised in interactions with individuals at all

levels. Detail-oriented and resourceful in completing projects, able to

multi-task effectively. Capabilities include:

• Customer Service & Relations

• Word Processing & Typing

• Computer Operations

• Filing & Data Archiving

• Office Equipment Operation

• Telephone Reception

• Problem Solving

• Appointment Setting

• Data Entry/Image Reviewing

EXPERIENCE HIGHLIGHTS

Administrative Support

• Performed administrative support functions at a pediatric clinic

• Set up new patient charts before patient’s appointment

• Pulled and filed patients charts alphabetically

• Answered telephones in a timely manner

• Assisted with the scheduling of patients

• Took inventory throughout the store on a yearly basis

Customer Service & Reception

• Assisted customers with purchases and decision making regarding

purchases

• Answered telephones and assisted customers with concerns over the

telephone

• Processed orders to be shipped to customers at their home address

• Scheduled real estate appointments to view homes and apartments for sale or rent

• Viewed and processed images. Entered correct information when needed

Management & Supervision

• Prepared weekly schedule for team members to follow

• Ensured that team members printed and prepared daily reports and

shift paperwork correctly

• Counted inventory and ordered merchandise to ensure the constant flow

of business

• Prepared and delivered daily bank deposits

• Interviewed and hired new team members when needed

• Prepared, printed, and delivered reports for weekly events to team

members

• Ensured that team members maintained all markdowns throughout the

store

• Ensured that team members accurately and effectively placed and

removed signs for events

• Audited departments ensuring the placement and removal of event

signs were correct

EMPLOYMENT HISTORY

ASSISTANT MANAGER, CL Thomas Inc, Palacios, TX (1999-2001)

MEDICAL ASSISTANT, Texas Children’s Pediatrics, Friendswood, TX

(2003-2004)

SALES ASSOCIATE, Foley’s/Macy’s Department Stores, Friendswood, TX

(2004-2005)

MARKDOWN/SIGN TEAM LEAD, Macy’s Inc, Friendswood, TX (2005-2010)

CUSTOMER SERVICE REP/APPOINTMENT SETTER, Centralized Showing Service

Houston, TX (2011-2012)

DATA ENTRY/IMAGE REVIEWER, Resource Staffing/TransCore, Houston, TX

(2012-Present)

EDUCATION & TRAINING

Texas School of Business (2003-2004)

Medical Assistant

Wharton County Junior College (1999-2001)

Business & Accounting

Bay City High School (1992-1996)

High School Diploma

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