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Customer Service Training

Location:
Moses Lake, WA, 98837
Posted:
November 13, 2016

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Resume:

Laurie L. Barker

**** **** ***** **** **

Moses Lake, Wa. 98837

509-***-****

acxhcq@r.postjobfree.com

Accomplishments:

Training

Auditing/Internal and Vendor Auditing

Procedural Writing

Supervision

Document Control

Experience: Moses Lake Industries Moses Lake, Washington 98837

2/16/2004 to 1/29/2016

2004-2008-Document Control Specialist

Managed database for documents and wrote, edited and enrolled procedures for all departments.

Uploaded all procedures to new database (SharePoint).

2008-2012-R&D Coordinator

R&D Coordinator: managed the R&D program and wrote specifications and Quality Plans for new products

2012 -2016-Shipping Coordinator

Managed the KPM (Key Performance Measures)

Managed the scheduling, training and tracking for Shipping/Warehouse/Receiving/Customer Service and maintained training at 100% complete.

Utilized the Fed Ex Database and Fed Ex contacts to track daily shipments. Prepared and sent out reports to staff.

Managed the Fed Ex Great Rates program which amounted to substantial yearly savings using Fed Ex for shipping.

Managed the training of the Warehouse, Shipping, Receiving and Customer Service

Conducted JSA's (Job Safety Analysis) for Department Goals

Audit Preparation for Warehouse and Shipping

Performed Internal Audits and Vendor Audits

ASIMI (now REC Silicon) Moses Lake, Washington 98837

4/1984 to 3/2003

1984-1989 - Lab Technician

Developed and initiated methods for testing production streams

Monitor production streams using Gas Chromatograph, ICP-MS, Epitaxial Reactor, LIMS system.

Daily wastewater analysis

Member of Emergency Squad

Wrote, designed procedures for daily operations.

1989-1999 - Lead Technician

Maintained the Lab Technician job

Scheduling Lab coverage

Supply inventory and ordering of supplies

Supervisor backup

1999-2003 - Lab Supervisor

Maintained the Lab Technician job as needed (working supervisor)

Supervised 8 Lab Technicians

Performance Reviews

Interviewing and training new employees

Education: Northwest Business College Portland, Oregon

Business Certification 1973

Portland State University Portland, Oregon

Associates Degree in Business 1974

Additional Training:

Working knowledge of Word, Excel, Visio, Northwest Analysis, Great Plains, SharePoint, LIMS,

Lead Auditor Training and Certification

JSA Training

Train the Trainer

8D and 5 WHY training

Kaizan training

Other: Well-organized and efficient.

Quickly learn procedures and methods.

Major strengths in planning, problem solving and communication.

References: Available upon request



Contact this candidate