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Production Support Engineer

Location:
Plano, TX
Salary:
80000 - 90000
Posted:
November 13, 2016

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Resume:

JOSH HANZ

Plano, TX USA

Home: +1-214-***-****

Cell: +1-972-***-****

email: acxhbj@r.postjobfree.com

Objective

A career in software development, particularly with C++ and Java.

Professional Summary

-Have over 10 years Java and C++ experience

-Have many years of experience in distributed operating systems, with 20+ years of Unix operations on various systems such as HP Unix, AIX, Solaris, Red Hat Linux and SuSE Linux, 20 years of Windows and HTML coding.

-Have provided support for B2B companies’ product usage, as well as face-to-face assistance from programming with student assignments

-Have many years experience of SQL and Oracle, as well as with MS SQL and DB2.

-Have recent experience in Spring, Hibernate and messaging

-Have worked for small start-ups as well as large corporations, and in-between

Programming language capabilities:

C/ C++ (10+ years) Java (10+ years)

SQL Server (10+ years) Oracle Relational Database 10+ years)

DB2 versions 7 to 10 (10+ years) Sybase (some knowledge)

HTML with some knowledge of HTML5 (10+ years)

UNIX operating systems scripting (10+ years)

Visual Basic .NET 2003 and 2005 (8 years) Visual C# .NET 3.0 – 4.0 (6 years)

JCL (since June 2010) Visual Studio 5 to 2010 (10+ years)

XML bean commands (some knowledge) Javascript (9 years)

Cascading Style Sheets (9 years)

Operating Systems experience:

Windows (10+ years) Hewlett-Packard Unix Sun Solaris

Silicon Graphics IBM AIX Red Hat and SuSE Linux IBM z/OS

Applications experience:

Hibernate SQL Microsoft Access / Powerpoint / LiveMeeting

Microsoft Visual Studio .NET (10+ years) Oracle versions 7 – 11 (10+ years)

Apache Tomcat (10+ years) Catalyst OpenMake

CA Aion CA Process Manager

CA Endevor for Workstation CA Harvest Change Manager

CA Advantage Data Transformer CA Repository

CA Application Performance Management Maven (for building, execution and deployment)

JBoss (application server, 4+ years) IBM Websphere (application server, 5 years)

Weblogic (Application server, 3 years) VMWare (10+ years)

Oracle SQL Developer UT Scan for Fannie Mae .FNM files

Relevant professional certifications:

MCP 070-073 Microsoft Windows NT 4.0

Education

B.S., Computer Science- General Option, May 1999

B.A., German Language and Literature May 1999

California State University, Chico - Chico, CA

Work Experience

Corelogic

Westlake, TX November 2015 – Present

Production Support Engineer. Job duties include

-Evaluating database tables for production and writing scripts to handle customer requests

-Preparing and submitting periodical reports for scheduled batch jobs and to investigate database performance issues.

-Investigating internal errors and researching the root cause. Looking up related development fixes to offer a solution

-Interpreting .FNM application files to detect for any data errors

Corelogic through Cornerstone Staffing

Westlake, TX June 2015 – November 2015

Production Support Engineer. Job duties include

-Evaluating database tables for production and writing scripts to handle customer requests

-Preparing and submitting periodical reports for scheduled batch jobs and to investigate database performance issues.

-Investigating internal errors and researching the root cause. Looking up related development fixes to offer a solution

-Monitoring maintenance fixes including software pushes and providing assistance as necessary

Omnitracs

Dallas, TX June 2014 – October 2014

Associate Software Engineer. Job duties include

-Creating database tables and appropriate foreign-key relationships using the Maven build tool and XML to define the tables

-Creating data object access classes to manipulate essential operations within an Eclipse integrated development environment, and using Maven to build, execute and deploy the web-based code.

-Writing service-level code for web browser access to the data object access operations, and providing user feedback (success, failure due to certain inputs) using JBoss as the application server on Windows.

-Implementing a Tibco messaging application using Spring-based commands to use data object access operations, and writing results to a log file and/or database, depending on the appropriate function from the messaging.

CA (formerly Computer Associates)

Plano, TX August 1999 – January 2014

Support Engineer. Job duties include

-advising customers on the use of various general-availability enterprise software

-facilitating the issuance of enterprise licenses and physical copies of products

-providing training to less experienced co-workers

-submission of technical documents to enhance the inventory of online documentation.

Additional notes

CA Wily Application Performance Manager

-Gained basic knowledge of Web server and Java agent technologies for use with product front end.

-Used Java binary information from various applications, to use as input for the statistics to be viewed in the Performance Manager Workbench, and allows statistics to throw alerts if excessive runtime usage occurs.

-Used various platforms to install, configure and operate the server and client, including Linux, HP UX, AIX and Windows Server 2008.

-Used a Web browser for the Performance Manager Workbench, using the application services as an end user.

-Used Oracle Application Server, JBoss, IBM Websphere, Weblogic and Tomcat as application servers

-Gained knowledge of network traffic processing and basic knowledge of defect tracking.

Aion Business Rules Expert 9.1 to 11.0

-Investigated and reproduced large-scale product / database problems with Unix.

-Gained knowledge of dynamic (versus hard coded static) decision tables, which can be edited outside the main product and with connections to a supported RDBMS

-Gained knowledge of C# Web Service calls

-Documented a method to avoid installing the default Business Rules Expert portion of Aion, to avoid installing a RDBMS which would not likely be used.

-Gained knowledge of using existing web services and request/response concepts.

-Gained knowledge of using Aion on a z/OS mainframe system.

oBuilding and executing on z/OS using JCL commands

oUsing a JES2 viewer to view results and understanding return code results

oTersing dumps to assist finding in the product source code, where a bug may exist.

-Provided mentoring of product to a junior colleague

-Used Java, Visual Basic and Visual Studio C++ interfaces for running testcases from customers, using the interface options provided in the Business Rules Expert IDE. Java and C++ were used to call Aion Business Rules Expert externalized objects.

-Used command-line compilation and execution on Unix, sometimes also SoapUI for Java operations using Aion Business Rules Expert.

CA Aion Rule Manager 10.2 to 11.0

-gained knowledge of entitlement authentication

-used Enterprise Entitlement Manager for authentication, to define user groups, users and their respective passwords, and SQL Server to store data

CA Repository for Distributed Systems

-assisted customers in upgrading from version 2.2 to 2.3

-provided mentoring of product to a junior colleague

-used several database systems for data storage, mostly Oracle, DB2 and SQL Server

-used internal internet browser client for the data store

CA Advantage Data Transformer

-used UAPM (Portfolio Manager) and ServiceDesk for creation of data transformations

-Mapped database relations to graphically create stored procedures for compilation and debugging, with ODBC interfaces internally provided.

Aion Business Process Manager

Versions 10.0 to 10.2

-gained knowledge of workflow usage, how to define action components and use with business rules and with web service request/replies.

OpenMake Catalyst for Harvest

-Gained knowledge of compilation tool to expedite change management processes and integration into existing change management.

Endevor Change Manager for Workstation

-Assisted customers on the use of legacy change-management software based on a Sybase relational database for binary and text storage of software changes.

-Wrote documentation on conversion of product from version 7 to version 8, which was the final version prior to its end of life in March 2004.

CCC Harvest Change Manager

-gained on the job experience with Oracle databases, including installation and administration of the Oracle RDBMS.

-Gained knowledge of large-scale client/server systems on various Unix environments

-Took coursework on operating system administration for both Windows (Fall 2000) and Unix (Winter 2001)

-Attained MCP certification for Windows NT 4.0 in February 2001

Aion 8.1.1 to Aion 9.0

-Started as Tier 1 support

-in a training course in June 2000, made a presentation of new functionality for Aion 9.0, as Aion 8.1.1 was the version being taught. Included Java machine code capability and expanded rule table functionality not previously available in Aion 8.1.1.

Foreign Language capabilities:

German since September 1987

French since August 1996, three semesters.

Italian since August 1998, two semesters



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